The document discusses expanding and improving service delivery through collaborative action. It outlines several key points: 1. Reliable integrated database administration systems are needed to ensure databases meet user needs cost-effectively. 2. IP services should be integrated with government institutions and national companies, with a focus on domestic stakeholders. Core services include supporting national applicants. 3. Improvements to IT systems are needed, including modernizing hardware, improving software quality to better utilize IP data across devices, and increasing staff training.