International Public Service Forum 2018

2. 1
Contents

3. 2

4. 3
Over 13,900
Public Institutions
Websites
Over 90,000
distributed
Public Service

5. 4
Public Service Survey
(2015.9. 1,500 people)
I'd like to visit one place
and get all the services
71%
88%
I’d like to be able to receive
administrative services according
to my situation.

6. 5
Gov.24

7. 66
 Implementation of national affairs tasks
Provides a complete service that allows citizens to easily find information
on civil affairs handled by the administrative agency in one place and apply online.
System operation and Security management in National Information Resources Service
9,0000 Types of
Own and Auto-recommend
Beneficiary service
Over 5,000 types of Guide
Over 1500 types
of Apply and Issue
View 57 million cases of
original document

8. 7
◈ Prepare a new service delivery plan → Preparation of legal basis
→ Development and implementation projects → Reinforce system
1. Plans to activate civil service use(’06)
2. Plans for advancement of civil service(’09)
3. Online application fee reduction(’09)
4. Civil Advancement Project 1, 2 Phase(’09~’10)
5. Civil Advancement System Expansion Project(’10)
1. Integrated service provision Plan (’14)
2. Establishing a list of public services (’14)
3. Integrated administrative service 1 and 2
phase(’16~18)
4. Introduction of administrative service
integration system (’16)
1. Plan to provide online civil service(’00)
2. Establishment of Act on Operation of
integrated Electronic Civil Appliances(’01)
3. Civil Service Innovation Project(’01~’02)
4. Innovation Project 1st and 2nd reinforcement
(’01~’02)
1. Plan to provide integration of living
information(’13)
2. Establishing basis for living information
legislation(’14)
3. Life information integration service 1, 2nd
building Project(‘13~15)
4. Old equipment replacement project (’15)

9. 8
◈ Reinforce Help-Desk consultants as services expand
• Consultants : 12 people(’08) → 20 people(’10) → 28 people(’16) → 40 people(’18)
• Operating personnel : 20 people(’08) → 40 people(’15) → 60 people(’18)
◈ Establish policy for activation
• Online application fee reduction : 117 species
• Handicapped, Foreign Language Service, Corporate Complaint service
◈ Expand mobile services

10. 9
Gov.24
Nation
Foreigner
variety
browser
Internet
Explorer
Firefox
Safari
Corporation
Disabled
Apply IssueProcess
Public Information Sharing
Center (414 use agencies)
Civil service System
(300 types of
services)
Central
government
Local
Government
Public
institutions
Immediately
One-stop online service
(Paperless Administration Service)
Conceptual diagram
Public
Service
Policy
Information

11. 10
◈ System Status(National Information Resources Service Security control)
• HW Equipment : Server, Security equipment, Storage, etc. (96 types)
• System SW : Web Server, WAS, etc. (104 types)
• Business SW : Issued, DB encryption, etc. (55 types)
◈ System linkage (link with 285 administrative systems)
• Central ministries (21), local governments (243), and public institutions (21)
• Gov24 stores member information, public service registration information, and
service application history
◈ Connected with common infrastructure
• Joint use of administrative information, electronic signature, electronic payment,
fingerprint authentication, etc.

12. Member ※ One in four adults is a member of the Gov24
318만 건
◈ Key benefit
◈ Utilization Performance
Use ※ 2 in 5 adults uses at least once a year
Visits
Time Cost
VISITING
30~60
minutes
$2~3
GOV.24
(Online)
3~5 minute Free(No Visit)
For Users
Time
VISITING 10 minutes(in treatment)
GOV24
(Online)
None
(The whole process is done online)
For Administrative work
11

13. 12
4. Mobile Service
3. Civil Service
2. Policy Information Service

14. 1313
Age / Target
Benefit Services
Benefit Services
Find Own Benefit Services
Auto-Recommend Benefit Services
◈ Customized Benefit Services

15. 14
◈ Provide 47 kinds of Living Information services that are essential for me,
such as dormant deposits, military service, driving and taxes Etc.
Certified
certificate
National pension
General student loan
General student loan
Driver's license information
Building Energy Rating
property tax
Cancer examination day
Driver's license renewal period
Vehicle inspection period
Passport Expiration Date
My Living Information

16. 1515
Support for parenting
Health care
Day care Center
Kindergarten
0~5years (25types) 6~18years (54types) 19~34years (66types) 35~64years (110types) Over 65years (56types)
Elementary edu.
Secondary edu.
Youth Support
Academic support
Education training
Star-up support
Marriage & Birth
Job
Move
Housing
Financial support
Marriage & Birth
Job
Move
Medical care
Education Work
Old-age funds
Inheritance
Family Health
◈ Offer life cycle services from infant, child, to elderly

17. 1616
Policy Information Service Research reports
View original
◈ View 57 million cases of original document like National policy research portals,
policy briefings through linking to research reports, publications, policy news, etc.
Policy Information Search
Publication
National Communications
Channel

18. 1717
◈ Policy News, Research Report, Publications

19. 18
◈ Over 5,000 types of Guide, Over 1500 types of Apply and Issue
18

20. 19
◈ “Civil document” printout

21. ① Select Service
USER
② Input user information ③ Complete application
Login
④ Method of delivery⑤ Identification
⑥ Payment of fees
⑦ Completed
⑧ Check the result⑨ Payment of fees
Identification
Payment of fees
Payment of fees
Yes
No
Yes
No
⑩ Result check or issuing
Yes
No
Online Application Procedure
20

22. ◈ Submission to others
Apply Issued
others Check result
IssuedSend result SMS
21

23. Gov24
Happiness-Connection System
Sales Information System
Gas rate reduction management system
E-Welfare system
Veterinary Information System
Local Health Information System Etc.
22
◈ 「Happy Birth one stop Service」

24. 23
Ministry of the Interior
and Safety
표준지방세정보시스템
National Tax Service
국세징수시스템(홈택스)
Financial Supervisory
Service
금융정보교환망
Pension Service
각 연금가입정보시스템
Ministry of Land
Infrastructure and
Transport
자동차관리정보시스템
세무종합정보정보시스템
Reception
system
Gov24
USER
USER1 Linked System2 Processing Department3
◈ 「Relief Inheritance Service」(Apply for a deceased property inquiry)

25. Continued expansion of mobile services : (’16) 32 types → (’17) 418 types →
(’19) 700 types
Mobile services(Civil service, Public service, Policy information)
24

26. 2525
◈ Easy and quick to apply by mobile fingerprint authentication
without entering a certificate

27. 26

28. ◈ A service for the public to submit official documents to government
agencies, not to visit or post
27
Public institutions
Central
Governments
SEND
Local Governments
Sender
Document content
Attachments
Receiving Agency
Title

29. 28
Mobile printing services on land register and building register including public
information
Mobile printing services

30. ◈ Open to the public at the time when idle time occurs among the facilities
that the central government, the self-government, the public agency use
for business, and use together.
29
Area Location Type Capacity Time Hire Contact
Area
Search
Type

31. ◈ Improving the necessary public certification procedures and providing
various means of authentication
USER
①
Digital ID
②
Authentication Method
FingerprintARS SMS E-Mail
One Log-In
③
Digital-One pass Log-in
Certified MobilePassword
30

32. [Alexa - General public information] [Gov.24 - Personalized information]
weather Major
News Traffic
Information……
Life Cycle Services
Personal Living
Information Find your own
benefits Tax payment date
Driver's License renewal
date……
31

33. THANK YOU
FOR
LISTENING.