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Elements of a Successful Social
Media Campaign
The Customer Respect Group 1
Terry Golesworthy
@terrycrg
What do We Know About Social Media?
The Customer Respect Group 2
But
The Customer Respect Group 3
The Customer Respect Group 4
The Customer Respect Group 5
The Customer Respect Group 6
The Customer Respect Group 7
The Customer Respect Group 8
"The key is to not get tied
up in the novelty of
another metric. Focus in
on what helps your
business the best, and
figure out how to
maximize the metrics that
improve that goal.“
Chad Whitmen Edgerankchecker
The Customer Respect Group 9
The Customer Respect Group 10
The Customer Respect Group 11
The Customer Respect Group 12
The Customer Respect Group 13
Rod
Brooks
Jessica
VandenHouten
The Customer Respect Group 14
The Customer Respect Group 15
Over to our first
speaker

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Imcasd general session-golesworthy

Editor's Notes

  1. Social media has been presented as a magic box full of hoodoo and wonderment. As with any new discipline, it has attracted experts with exotic names and tiles such as gurus and ninjas. As insurers, many of you have recruited or seconded special teams that “got” social. We left them to post jokes, fill in the blank questions and lots and lots of pictures of kittens and puppies. Why? Because we were told that what we have to do to outwit or to game the systems. But that is the problem, these are tactics based on platforms that changed – they were missing a strategy.
  2. Not just B2C B2B as well
  3. Vanity period – mis-steps based on counting and not measuring – counting fans/followers/ clicks, reach, likes,
  4. Most engaged post of all insurance – Most of not all paid for
  5. There is no connection between cats and sales
  6. Advocate recruited - Agents active and share of their business - Intermediaries connected to on regular basis – and value Customers served
  7. Counting is easy – very easy Measuing is hard – very hard Advocate recruited - Agents active and share of their business - Intermediaries connected to on regular basis – and value Customers served
  8. Back to basics – social is fabulous for sharing information – people love to share – they share a lot and easiest way to share is via social networks People shared bu voice, by email – and they still do of course – but social is industrial plumbing
  9. But why would they share anything about you? If you make them unhappy they might, equally if you delight them they might. But it has to because they want to share not becuias eyou want them to