Slides for a presentation I delivered to the Network Group in 2017, looking at the steps I would take if I were to start an IT Managed Service Provider (MSP) business again.

2. MY DEFINITION OF
A MANAGED
SERVICE
PROVIDER (MSP)
Charges a flat fee to provide:-
1. 24x7x365 Monitoring and
Maintenance
2. “All You Can Eat” Technical
Support
3. Vendor Management for clients
other suppliers

3. FUNDAMENTALS OF MANAGED
SERVICES
Lower cost of support
Increase customers uptime
Increase profits
Win/Win for client/MSP

5. Manage by Metrics - Log everything in a PSA tool

6. DEAL WITH TELEPHONE
INTERRUPTIONS

7. OUTSIDE NOC SERVICES

8. 1. Manage by Metrics – Log everything in
a PSA tool
2. Deal with telephone interruptions
3. Outsource NOC services

10. USE CONTENT MARKETING

12. 1.Charge more
2.Use Content Marketing
3.Embrace Consistent Marketing

13. PARTNER WITH VENDORS MORE
EFFECTIVELY

14. BE A GO-GIVER AT BUSINESS
NETWORKING

15. DON’T TRY TO DO IT ON YOUR
OWN!

16. 1.Partner with Vendors more
effectively
2.Be a Go-Giver at Business
Networking
3.Don’t try to do it on your own!

17. CONCLUSION
What is the one thing you want
to start doing this year?
What is the one thing you want
to STOP doing this year?