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The Mistakes MSPs Make

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Richard Tubb
Richard Tubb

My presentation from MSPCon.18 in Paris, France titled "The Mistakes MSPs Make That Cost Them Time and Money"

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THE MISTAKES MSPS MAKE ThatCostThemTimeAndMoney
My definition of a Managed Service Provider (MSP) 1. Provides 24x7x365 Monitoring and Maintenance using an RMM tool. 2. Provides flat-fee, all-you-can-eat technical support. 3. Manages all client's vendors.
@TUBBLOG
Geek Alert!
2001 Backgroundin CorporateIT
2005
“Youaretheaverageofthefive peopleyouspendthemost timewith.” JimRohn
@tnvora
2005 2011
Maintenant...
Avoidthese mistakes...
MISTAKE! >Notdocumenting yourbusiness
MISTAKE! >NotusingaPSAtool (ProfessionalServicesAutomation)
MISTAKE! >Tryingtobeall thingstoallclients
MISTAKE! >Notcharging enough
MISTAKE! >Notaskingfor help
TAKEACTION! 1. Documentyourbusiness.BuildIP. 2. UseaPSAtool.Measureandmanageprofitability. 3. Focusoncorecompetencies.Collaboratetoofferother services. 4. Chargewhatyouareworth. 5. Askforhelp.PeerGroups.Coaches.Mentors.
WWW.TUBBLOG.CO.UK

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