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The Mistakes MSPs Make - 08.08.18

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A presentation on "The Mistakes MSP's Make that Cost Them Time and Money" at the Giacom Executive Summit in Kettering on 8th August 2019.

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The Mistakes MSPs Make - 08.08.18

  1. 1. THE MISTAKES MSPS MAKE ThatCostThemTimeAndMoney
  2. 2. 1. Provides24x7x365MonitoringandMaintenance usinganRMMtool. 2. Providesflat-fee,all-you-can-eattechnicalsupport. 3. Managesallclient'svendors. MydefinitionofaManagedServiceProvider (MSP)
  3. 3. @TUBBLOG
  4. 4. Geek Alert!
  5. 5. Backgroundin CorporateIT 2001
  6. 6. 2005
  7. 7. “Youaretheaverageofthefive peopleyouspendthemost timewith.” JimRohn
  8. 8. @tnvora
  9. 9. 2005 2011
  10. 10. Sincethen...
  11. 11. >Notdocumenting yourbusiness MISTAKE!
  12. 12. >NotusingaPSAtool (ProfessionalServicesAutomation) MISTAKE!
  13. 13. >Tryingtobeall thingstoallclients MISTAKE!
  14. 14. >Notcharging enough MISTAKE!
  15. 15. MISTAKE! >Notaskingforhelp
  16. 16. TAKE ACTION! 1. Documentyourbusiness.BuildIP. 2. UseaPSAtool.Measureandmanageprofitability. 3. Focusoncorecompetencies.Collaboratetoofferotherservices. 4. Chargewhatyouareworth. 5. Askforhelp.PeerGroups.Coaches.Mentors.
  17. 17. WWW.TUBBLOG.CO.UK

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