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How to build a successful MSP

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My presentation at the Mentori live streamed event on how to build a successful Managed Service Provider (MSP) and move from Value Added Reseller (VAR) to Managed Services

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How to build a successful MSP

  1. 1. HOW TO BUILD A SUCCESSFUL MSP andmovefromVARtoManagedServices
  2. 2. 1. Provides24x7x365MonitoringandMaintenanceusinganRMMtool. 2. Providesflat-fee,all-you-can-eattechnicalsupport. 3. Managesallclient'svendors. MY DEFINITION OF A MANAGED SERVICE PROVIDER (MSP)
  3. 3. LOWER SUPPORT COSTS INCREASE PROFITS
  4. 4. @TUBBLOG
  5. 5. GeekAlert!
  6. 6. 2001 Backgroundin CorporateIT
  7. 7. 2005
  8. 8. “Youaretheaverageofthefive peopleyouspendthemost timewith.” JIM ROHN
  9. 9. @tnvora
  10. 10. 2011 2005
  11. 11. MISTAKE! >Notdocumentingyourbusiness
  12. 12. >NotusingaPSAtool (ProfessionalServicesAutomation) MISTAKE!
  13. 13. >Tryingtobeall thingstoallclients MISTAKE!
  14. 14. >Notchargingenough MISTAKE!
  15. 15. >Notaskingforhelp MISTAKE!
  16. 16. TAKE ACTION! 1. Documentyourbusiness.BuildIP. 2. UseaPSAtool.Measureandmanageprofitability. 3. Focusoncorecompetencies.Collaboratetoofferotherservices. 4. Chargewhatyouareworth. 5. Askforhelp.PeerGroups.Coaches.Mentors.
  17. 17. YOUR QUESTIONS... 1. WhattypeofpackagesshouldIcreate? 2. HowcanIusesecurityasasalesenabler? 3. Upsellingandcross-selling 4. Howtocreatestickinesswithclients
  18. 18. Anti-Virus Anti-Spam E-mail Hosting E-mail Backup/Continuity E-Mail Archiving Content Filtering (OpenDNS) Network (Router/Firewall) Management Wi-Fi Management Critical Workstation Backup Server Backup Off-Site Backup Disaster Recovery/Business Continuity Broadband Bonded Broadband Broadband Backup (3G) Satellite Broadband Wi-Fi Broadband (Wi-Max) Hardware Warranties Server Hosting VoIP Telephones PoTS Telephones Telephone Revenue Share Cloud Storage / Collaboration (Dropbox/GDrive) SharePoint Development / Collaboration EXAMPLE MSP SERVICES
  19. 19. WWW.TUBBLOG.CO.UK

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