1.
HOW TO BUILD A
SUCCESSFUL MSP
andmovefromVARtoManagedServices

2.
1. Provides24x7x365MonitoringandMaintenanceusinganRMMtool.
2. Providesflat-fee,all-you-can-eattechnicalsupport.
3. Managesallclient'svendors.
MY DEFINITION OF A MANAGED
SERVICE PROVIDER (MSP)

3.
LOWER SUPPORT COSTS
INCREASE PROFITS

4.
@TUBBLOG

5.
GeekAlert!

6.
2001
Backgroundin
CorporateIT

7.
2005

8.
“Youaretheaverageofthefive
peopleyouspendthemost
timewith.” JIM ROHN

9.
@tnvora

10.
2011
2005

11.
MISTAKE!
>Notdocumentingyourbusiness

12.
>NotusingaPSAtool
(ProfessionalServicesAutomation)
MISTAKE!

13.
>Tryingtobeall
thingstoallclients
MISTAKE!

14.
>Notchargingenough
MISTAKE!

15.
>Notaskingforhelp
MISTAKE!

16.
TAKE ACTION!
1. Documentyourbusiness.BuildIP.
2. UseaPSAtool.Measureandmanageprofitability.
3. Focusoncorecompetencies.Collaboratetoofferotherservices.
4. Chargewhatyouareworth.
5. Askforhelp.PeerGroups.Coaches.Mentors.

17.
YOUR QUESTIONS...
1. WhattypeofpackagesshouldIcreate?
2. HowcanIusesecurityasasalesenabler?
3. Upsellingandcross-selling
4. Howtocreatestickinesswithclients

18.
Anti-Virus
Anti-Spam
E-mail Hosting
E-mail Backup/Continuity
E-Mail Archiving
Content Filtering (OpenDNS)
Network (Router/Firewall) Management
Wi-Fi Management
Critical Workstation Backup
Server Backup
Off-Site Backup
Disaster Recovery/Business Continuity
Broadband
Bonded Broadband
Broadband Backup (3G)
Satellite Broadband
Wi-Fi Broadband (Wi-Max)
Hardware Warranties
Server Hosting
VoIP Telephones
PoTS Telephones
Telephone Revenue Share
Cloud Storage / Collaboration
(Dropbox/GDrive)
SharePoint Development / Collaboration
EXAMPLE MSP SERVICES

19.
WWW.TUBBLOG.CO.UK