E business Chapter 2


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E business Chapter 2

  1. 1. e-Business Trend Spotting<br />Chapter 02<br />
  2. 2. Objective<br />In this chapter we’ll Identify 15 trends you must be aware of before going into<br /> e-business journey.<br />
  3. 3. Major Trends<br />Consumer Trends<br />Speed of Service<br />Self Service<br />Integrated Solutions not piecemeal products<br /><ul><li>Service / Process Trends</li></ul>Convergence of sales and services<br />Ease of Use: Make service consistence & reliable<br />Flexible fulfillment & convenient delivery<br />Streamline your supply chain<br />
  4. 4. Major Trends<br />Organizationed Trends<br />Contract manufacturing<br /> (brand intensive not capital intensive)<br />Retain the core , outsource the rest: <br />Business process outsourcing<br />Increase process transparency and visibility<br />Continuous innovation & employee retention<br />
  5. 5. Major Trends<br />Enterprise Technology Trends<br />Enterprise applications<br />Connect the corporation<br />Infrastructure convergence<br />Melding of voice, data and video<br />Multichannel integration<br />Wireless application <br />Leveraging legacy investments<br />
  6. 6. Consumer Trends<br />Increase Speed of Service<br />Customer Count Speed Of Service<br />Customer Hate Delays, Time is Money<br />Why do delays occur?<br />What does this trend means to E-business?<br />Empower your customer<br />Self service changing the concept of intermediary<br />Configuration of Pc’s, travel and real estate<br />
  7. 7. Consumer Trends<br />Provide integrated solutions, not piecemeal<br />Product sell solution<br />Integration of products ( Microsoft Office)<br />One stop shopping<br />Consumers don’t need another retailer or another electronic distribution channel; they need integrated solutions businesses that solve their one stop problems<br />. <br />
  8. 8. Service/ Process Trends<br />Integrate your services and sales<br />Customization and integration<br />Attracting , acquire, leverage & retaining<br />Generating revenue through<br />Cross selling <br />Up selling<br />Providing before and after sales service<br />New model should be developed in e-business <br />to narrow down the gap between <br />sales and services<br />
  9. 9. Service/ Process Trends<br />Ease of use <br />Make customer service consistent & reliable<br />Time , speed of service<br />Friendly and easy to use services<br />Partners and venders part of organization<br />Sharing customer information<br />Companies need to adopt integrated applications that address the entire customer relationship, rather than focusing on departmental solutions<br />
  10. 10. Provide Flexible Fulfillment Convenient Service Delivery<br />Unique product demands<br />Home delivery and other services<br />Delivering right products to consumers<br />E-commerce enabled supply chain management, implementation of software, making time, inventory wastage minimum.<br />Service/ Process Trends<br />
  11. 11. Organizationed Trends<br />Contract Manufacturing<br />Become brand intensive not capital intensive<br />to focus on what they can do best<br />Focusing on new products<br />Managing brands<br />Building market share<br />To diversify the risk<br />Getting more through minimum assets<br />Use of technology to separate marketing from production <br />Changing product offering consistently<br />Keeping expenses minimum<br />
  12. 12. Learn to out source<br />You can not be good at everything<br />Business process outsourcing<br />Outsourcing some of processes of business<br />BPO helps to save money and reduces cost<br />The complexity of operations ,<br />regulations & deregulation of market, <br />the steadyrapid change in market, <br />constant growth<br /> are the conditions that require core competency in too many functional area. <br />Organizationed Trends<br />
  13. 13. Increase Process Visibility<br />Its means customer has access to <br />Order status<br />Product information<br />Pricing<br />Availability<br />As UPS provides each and every second information to its customers.<br />Its important in business to business commerce.<br />Organizationed Trends<br />
  14. 14. Employee retention<br />A key element of organization is employee<br />Exceptional incentives<br />High commissions<br />Employee empowerment<br />Innovation depends upon employee <br />Organizationed Trends<br />
  15. 15. Organizationed Trends<br />Employee retention trends<br />Better incentives and compensation<br />Earned advancement<br />Better motivation<br />
  16. 16. Enterprise Technology trends<br />Enterprise application help the companies connect different systems , provide greater access to information and more closely link employees, partners and customers..<br />
  17. 17. Meld Voice, data and video<br />The race to improve last-mile bandwidth.<br />The race to provide quality of services.<br />The race to provide integrated services.<br />The race to dominate the customer home contact point.<br />
  18. 18. Multichannel Integration: Look at the big pictures<br />Multichannel integration is critical because customers expect consistent service.<br />Multichannel service integration is not a technical issue; its a management issue.<br />
  19. 19. Wireless Application enters the mainstream<br />Cost of wireless usage, will increase the efficiency<br />True potential of wireless applications lies in the enterprise application marketplace.<br />
  20. 20. What is common to all these trends?<br />Innovation<br />Internet<br />Three common threads<br />Effectiveness<br />Efficiency<br />Integration<br />
  21. 21. Thanks...<br />