This document discusses the impact of information and communications technology (ICT) in business. It covers several key topics:
1) ICT has significantly impacted business operations in areas like accounting, finance, human resources, and sales by automating processes and providing data analytics.
2) ICT basics are explained, including how technology plays a vital role in running businesses by increasing efficiency, communication, and data management capabilities.
3) The roles of ICT in business are outlined, such as enabling inventory management, communication, customer relationship management, and other productivity improvements.
4) Gaining a competitive advantage through ICT is discussed, such as how developments in areas like banking have sped up services, and