Traditional banking involved customers visiting physical bank branches during limited hours, requiring many bank staff. Now, customers can bank remotely using ATMs, call centers, and online banking. While this reduces costs for banks and improves convenience for customers, it also introduces new risks like fraud and security issues that banks must address. Both banks and customers experience advantages and disadvantages to digital and online banking.

1. ICT in Banking

2. Traditional BankingIn the past, banking took place on the High Street.

3. The branches were only open 9am-3pm Monday to Friday, which was very inconvenient for people who worked full time.

4. Banks had to employ many staff to deal with customers as this was the only way that services could be provided. ATMs: (Automatic Teller Machines)Customers can do transactions without having to queue.

5. This save the customers time,

6. Saves the bank a huge amount of money since fewer staff are needed.With ATMs customers can,Check bank account balance;

7. Withdraw money,

8. Print statements

9. Transfer funds between accounts,

10. Pay utility billsCustomers are able to use almost any ATM in any bank, supermarket or garage and it is normally a free service.