This document discusses electronic banking or e-banking. It defines e-banking as the automated delivery of traditional and new banking products and services directly to customers through electronic channels. There are two approaches to e-banking - the dial-in approach which uses separate finance software and the internet approach which allows users to directly access their bank website online. The benefits of e-banking include anytime, anywhere banking and lower costs for both customers and banks. However, e-banking also faces drawbacks such as difficulties adopting technology and security concerns. The document outlines security features used in e-banking like SSL encryption and firewalls to protect data.