This document outlines a module on diagnosing and troubleshooting computer systems. The module will cover four major topics: planning diagnosis of computer errors, diagnosing and configuring systems and networks, inspecting and testing configured systems and networks, and testing systems and networks. It will involve 60 hours of instruction and focus on developing skills outlined in national standards for independently diagnosing and troubleshooting computer systems. The document also includes a pre-diagnostic assessment to evaluate learners' existing knowledge on various tasks involved in the module.

1. Module 4: DIAGNOSE AND TROUBLESHOOT
COMPUTER SYSTEMS (DT)

2. Number of Sessions (Time Allotment): 60 hrs
Content Standard
The learner demonstrates understanding of the underlying
concepts and principles on diagnosing and troubleshooting
of computer systems.
Performance Standard
The learner independently diagnoses and troubleshoots
computer systems as prescribed in the TESDA Training
Regulation.
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3. In this module, there will be four (4) major topics that you
will encounter:
1. Plan and prepare diagnosis of computer system errors;
2. Diagnose and configure computer systems and networks;
3. Inspect and test the configured computer systems and
networks ; and
4. Test systems and networks.
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4. LO 1. Plan and prepare for diagnosis of computer systems
errors
Follow OHS procedures in planning and preparing
diagnosis of computer systems errors
Determine the computer systems errors using manual and
software diagnosis
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5. LO 2. Diagnose and configure computer systems and
networks
Follow OHS procedures in planning and preparing
diagnosis of computer systems and network errors
Identify the diagnosed computer systems and network
errors based on the job requirements
Configure computer systems and networks
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6. LO 3. Inspect and test the configured computer systems and networks
 Follow OHS procedures in inspecting and testing configured
computer systems and networks
 Inspect configured computer systems and networks
 Replace defective components
 Reinstall defective computer systems
 Identify networks errors
 Repair networks errors based on standard procedures
 Test the configured computer systems and networks
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7. LO 4. Test Systems and Networks
Follow OHS procedures in testing systems and networks
Test computer systems and networks in accordance with
the job requirements
Accomplish technical reports on the tests conducted
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8. PRE-DIAGNOSTIC/ASSESSMENT
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9. PRE-DIAGNOSTIC/ASSESSMENT
Direction:
Read each of the statements in the left-hand column of the
chart.
Place a check on the column that indicates your answers.
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10. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
1. Plan and prepare work to ensure
occupational health and safety (OHS)
policies and procedures are followed.

11. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
2. Obtain materials, tools, equipment and
testing devices needed to conform with
job requirements.

12. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
3. Interpret work instructions according
to job requirements.

13. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
4. Obtain computer components/
devices/systems and determines its
location prior to installation.

14. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
5. Install equipment/devices/systems in
accordance with job requirements.

15. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
6. Check/Test devices/systems and/or
installations to determine the
conformity to job requirements.

16. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
7. Check computer systems and networks
for configuration in accordance with
specifications and requirements.

17. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
8. Diagnose fault or problem in the
computer systems and networks in line
with standard operating procedures.

18. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
9. Configure the identified systems and
networks based on specifications and
job requirements.

19. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
10. Inspect and test configured computer
systems and networks in conformity with
manufacturer's instructions/manual.

20. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
11. Correct/Adjust components or parts of
computer systems and networks in
accordance with job requirements.

21. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
12. Test computer systems and networks
to ensure safe operation.

22. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
13. Perform scheduled/periodic
maintenance in accordance with
manufacturer's requirements.

23. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
14. Make needed repairs/replacements in
accordance with established
procedures, when necessary.

24. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
15. Document tasks undertaken in
accordance with SOP.

25. PRE-DIAGNOSTIC/ASSESSMENT
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Knowledge-
able
HaveaLittle
Knowledge
No
Knowledgeat
all
16. Clean and clear worksite of all
surplus/excess materials in
accordance with company SOP.

26. END OF
PRE-DIAGNOSTIC/ASSESSMENT
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