ICS2208 Lecture 5
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This document provides an overview of intelligent user interfaces and user experience design. It discusses obtaining information about users through explicit and non-explicit means. User experience must be designed with culture and context in mind. Script theory and prototype theory are approaches to understanding how users will interact with a system based on objectives, context, steps, roles, and representations. Case studies on an augmented reality app and e-voting system are presented. Testing and evaluation methods like interviews and observations are recommended.
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ICS2208 Lecture 5
- 1. Intelligent User Interfaces ICS2208 vanessa.camilleri@um.edu.mt Dr Vanessa Camiller i Department of AI, University of Malta
- 2. Topic 5: Overview • Usability Functions • User Experience Design in Context • Case Study 1: AR app • Case Study 2: e-Voting • User Experience Questionnaire 2
- 3. • User-adaptive design is about the design of an interactive digital environment that adapts its behaviour to individual users involving some form of learning, inference, or decision making.
- 4. Obtaining information about users: • Explicit self-reports & assessments; • self reports about objective personal characteristics; • self assessments of interests & knowledge; • self reports on speci fi c evaluations; • responses to test items;
- 5. Obtaining information about users: • Non explicit input; • naturally occurring actions; • previously stored information; • low levels of psychological states; • signals concerning the current surroundings;
- 6. User Experience (UX) in Context • Culture: the complexities of context in use • Understand variables: • what variables to look for, • what variables should look like, • how variables affect use, • how to design to address these issues
- 7. Script Theory for UX • What is the overall objective the user wishes to accomplish (scene)? • In what context will the user perform the actions needed to achieve this objective (setting)? • What are the various, individual steps the user must take—and in what order—to achieve this objective in this context (sequence)? • What individuals will the user expect to rely on to perform these tasks in this context (roles)? • What items does the user expect to employ (or for others to use) to perform the essential tasks in this process (props)? • How can the user access or obtain materials and information at different points in the process (entry conditions)? • How can the user remove items from or send/ transmit information during the process (exit conditions)?
- 8. Representation Problem and the Prototype Theory • Appearance of variables in the context of use • Different variables may affect recognition • Differences may affect acceptance
- 9. Applying Prototypes to Scripts • Conduct interviews • Ask interviewees to draw examples • A s k i n t e r v i e w e e s t o comment on different depictions • Collect focused responses • Perform observations
- 10. Testing • Need to determine: • Events in a sequence • Variables of use identi fi ed by research • Variables of use identi fi ed by participants • Ethnographic observation
- 11. Case Study 1: AR App • User Experience Design with Augmented Reality; Stumpp, S., Knopf, T., & Michelis, D. (2019, September). User Experience Design with Augmented Reality (AR). In European Conference on Innovation and Entrepreneurship (pp. 1032-XXVI). Academic Conferences International Limited.
- 12. Case Study 2: e-Voting • User Experience Design for E-Voting; Zollinger, M. L., Distler, V., Roenne, P., Ryan, P., Lallemand, C., & Koenig, V. (2019). User Experience Design for E-Voting: How mental models align with security mechanisms. Electronic Voting.
- 13. UEQ User Experience Questionnaire: https://www.ueq-online.org