Pradeep Singh is a technical specialist with over 10 years of experience working with messaging platforms like Exchange, Office 365, and Lync. He has extensive skills in planning and upgrading environments, migrations, administration, troubleshooting, and supporting over 18,000 mailboxes. Pradeep is currently handling a team of 9 members at Zensar Technologies and has previously worked at Symantec and Allscripts India providing technical support, migrations, and issue resolution.

1. PRADEEP SINGH
Pebble Park -Satav Nagar
Hadapsar -Pune- 4110028- India
Mobile: +91 855-108-9413
E-mail: spradiip@gmail.com
OBJECTIVE
To work in a Professional organization with a team of professionals, which believes in Depth of my
Skill and it is recognized & utilized in constructive manner & where growth is based on
Performance.
Skills
• Planning and up-gradation of exiting Microsoft messaging environment to newer versions.
• Planning and up-gradation of exiting Symantec Enterprise Vault environment to newer
versions.
• Migration and Support of O365
• Worked on Anti-spam technologies like Postini & EOP
• Worked on Monitoring tools like OpManager and SCOM
• Blackberry user management
• Lync user management
• Installation, Configuration and Troubleshooting of Domain Controller and Additional domain
controllers
• Designing and Implementation of Microsoft Active Directory Infrastructure.
• Domain Migrations
• Installation and configuration of VMware and Hypervisor.
Server Softwares
• Exchange 2003.2007/2010/2013 & O365
• Symantec Enterprise Vault 8/9/10&11
• Postini & EOP(O365)
• Windows Servers 2003/2008/2012
• Active Directory
• Blackberry and Lync (Skype for business)
• SQL server 2008 & 2012
• VMware and Hypervisor
• OpManager,SCOM & SCCM
Employment History
Working as Technical Specialist in Zensar Technologies (Aug 2014) Till date
Zensar is a service based company which provides the service in multisector of the
technologies like Development, Testing, and Remote Support etc.
Projects
Handling user base of 18,000 Mailboxes with in-depth knowledge of messaging platform
including O365, Symantec Enterprise Vault and Lync, recently planned and implemented the
migration from Exchange 2010 to Exchange 2013 along with Symantec Enterprise Vault
migration from EV 9.03 to EV 11.0.1

2. Roles & Work Experience
 Handling the team of 9 members.
 Planning, designing and implementing new changes in the Organization
 Conducting the Interviews
 Completed the migration from EV9 to EV 11
 Administration and Troubleshooting of Exchange 2010 and 2013 Servers.
 Administration and Troubleshooting of O365
 Working on Exchange Hybrid Environment
 Troubleshooting of Microsoft Exchange Mail flow issues.
 Troubleshooting of Microsoft Exchange calendar issue.
 Troubleshooting user Mailbox issues.
 Troubleshooting windows related issues.
 Handling all the issues escalated from L1 and L2 techs
 Integrating MS Exchange 2007 /2010/2013 servers with Symantec Enterprise Vault for archiving.
 Installing Outlook Web Access extensions on Client Access Servers to integrate with EV.
 Configuring Exchange components such as Outlook Web Access (OWA) with Enterprise Vault.
 ManagingTroubleshooting the Mail flow from EOP.
 Troubleshoot the Enterprise Vault related issues.
 Administration and Basic Troubleshooting of Lync 2013 Servers.
 Creating users in blackberry servers.
 Basic troubleshooting of Blackberry servers
Worked as Technical Support Engineer in Symantec India (April 2012 Till Feb 2014)
Symantec is a product based company which deals in multi sector of the technology like Storage,
backup, security and Archiving etc.
Roles & Work Experience:
 Providing remote technical support to clients all across the globe.
 Providing assistance in installing and configuring Symantec Enterprise Vault 8.0, 9.0 and 10.0.
 Assisting on site consultants, while performing installation or configuration of Enterprise Vault.
 Integrating MS Exchange 2007 /2010/2013 servers with Symantec Enterprise Vault for archiving.
 Installing Outlook Web Access extensions on Client Access Servers to integrate with EV.
 Configuring Exchange components such as Outlook Web Access (OWA) with Enterprise Vault.
 Configuring Internet Information Services (IIS) to integrate with Enterprise Vault.
 Configuring access rights, authentication types, IP and Domain name restrictions in IIS in order
to provide secure access to archived emails.
 Troubleshooting Enterprise Vault issues in customer’s production environment via Web-Ex
(Remote Desktop Tool).
 Collecting and analyzing product related logs and Event Logs, Deployment Scanner Report in
order to find the root cause of the issue.
 Defining backup strategies and implementing best practices for customer setups.
 Running basic SQL queries in order to get, update required data.
 Working closely with engineering team, in finding the bugs in beta versions of next releases.
 Writing quality knowledge base articles if the issue or solution new to KB.
 Training new team mates in understanding the Enterprise Vault products and core technologies
 Replicating customer issues in VMware labs in order to find the root of the issue.

3.  Assisting customers/consultants in Migration activities like moving Enterprise Vault to another
server
Worked as Information System Engineer Allscripts India (August 2010 April 2012)
Allscripts is a product based company which deals in IT Health care products and also provides
Remote support to the clients located in US
Roles & Work Experience:
 Visited US to perform Exchange 2003 to Exchange 2010 Transition
 Was leading a team of 24 Members
 Conducting the Interviews
 Providing remote technical support to Microsoft Exchange and Windows servers.
 Exchange transition from 2003 to 2010
 Handling all the escalated issues from L1 i.e. from my team members.
 Implementing group policy on the Server according to the company requirement.
 Creating new OU and defining the Scope of the OU.
 Troubleshooting users Mail box and rights related issues.
 Troubleshooting Mail flow related issues on Exchange Server 2003, 2007 and 2010.
 Troubleshooting and management Exchange 2003/2007 and 2010 related issues.
 Assigning the rights to users and groups on File Servers.
 Troubleshooting and managing AD related issues.
 Pushing the application packages through SCCM and troubleshooting the related issue
 Configuring and modifying the SCOM monitoring policy as per the requirement
 Maintaining daily, weekly and monthly reports of the Server performance
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Worked as NOC Engineer in Zenith InfoTech LTD (Jan-2008 to May 2010)
Zenith now named as Continuum provides remote network operation management for clients in the
US, UK and other countries. We have over 48,000 servers and more than 3, 00,000 desktops…
all located in more than 6000 network centers in US and UK where the NOC team provides
administration and maintenance related support.
Roles & Work Experience:
 Providing remote technical support to Microsoft windows server 2003, server 2008 and server
2000, Windows NT server 4.0 network infrastructures.
 Providing 24*7 supports and working server performance alerts using ticketing system.
 Working on Remote Monitoring & Service tickets Tool (SAAZ Based on MSMA Agent)
 Managing and maintaining Exchange and Active Directory.
 Managing and Troubleshooting IIS Server.
 Troubleshooting and maintaining Group Policies.
 Troubleshooting mail flow issues on the Exchange Server’s.
 Managing and Troubleshooting application and services down.
 Monitoring Security Events using Event Viewer and Audit Policies and managing Events log.
 Monitoring and optimizing system performance using Task manager and Performance Monitor.

4.  Co-coordinating with clients regarding server unexpected restart and analyzing memory dump
generated on the server’s.
 Monitoring backup failure and assign the tickets to the backup team.
 Monitoring CPU utilization on servers.
 Monitoring memory utilization on servers.
 Managing and maintaining Logical disk space on servers.
Computer Proficiency:
Languages : C and C++.
Operating Systems : Windows XP/7/8, Windows Server /2000/2003/2008/2012.
Courses and Certifications:
1. Completed Computer Fundamentals Course from IIHT Andheri.
2. Completed Advance Diploma in Computer Hardware & Networking (ADCHN) from IIHT Andheri.
3. Completed MCSE from IIHT Andheri.
4. Microsoft Certified System Administrator (MCSA.) - X.P (270), Server (290), Network Infrastructure
(291) & Exchange (284).
5. Microsoft Certified Technology Specialist (MCTS-659).
Academic and Professional Qualification’s :
BSC-IT
Sports and other Activities:
Gold medalist in long jump through Royal College,
Secured 5th position in India in Scorpio speed star (Fastest bowling competition),
Completed first Aid Course from Royal College,
Played cricket for various Cricket Clubs now playing for United India and Zensar Corporate Team,
Personal information:
Date of Birth : 5TH March 1986
Nationality : Indian.
Languages Known : English, Hindi, and Marathi
Passport Number : J5101537 with valid U.S VISA