The document discusses Symantec i3, an integrated solution for managing the availability and performance of multi-tier web applications. It provides a case study of a 4-tier gourmet food inventory management system experiencing slow responses for French users. Through the Symantec i3 methodology, the team detected an SLA breach, found the problematic JSP, focused on the unusually long item list for France causing high database queries, improved it by restructuring the queries, and verified the SLA problem was resolved.