The document outlines improvements made to several areas of IT operations and security, including moving application servers to a more secure network with two-factor authentication controls, automating the vulnerability management workflow using Qualys and BMC, developing an application to collect and report on resource utilization data, implementing a process to standardize and approve technology selections to reduce costs, creating a SharePoint site to publish approved standards and review exception requests, developing a dashboard to report on project status for those managed by the Global Operations PMO, and generating the first dashboard to report metrics for workstations, servers, databases, networks, information security, and the data center.

1. Secure
Application
Administration
Application servers were
moved to secure network
zones and Bastion Hosts
deployed to enforce 2FA access
controls

2. Vulnerability
Management
The vulnerability lifecycle
management workflow was
automated using Qualys and
BMC ITSM

3. Workforce
Management
A web-based application was
developed for cost center
resource utilization data
collection and reporting

4. Technology
Standards
Management
A process was implemented to
evaluate and select technology
standards and provide metrics to
help prevent the proliferation of
similar technologies and reduce
licensing and support costs

5. Technology
Standards
Reporting
A SharePoint web site was
developed to publish the
approved technology standards
and to facilitate a review and
approval process for requests
to use technology

6. PMO Status
Reporting
A custom dashboard to report
on the status of projects being
managed by the Global
Operations PMO

7. Global
Operations
Metrics
Reporting
The first custom dashboard to
report on Workstation, Server,
Database, Network,
Information Security, and Data
Center operational metrics