The document discusses Symantec i3, an application performance management (APM) solution. It provides an overview of APM and why organizations focus on application performance. It then describes the customer pain points of unpredictable application slowdowns and complex, multi-tier architectures. Finally, it summarizes the i3 solution and how it helps organizations detect, find, focus on, and improve application performance issues across various technologies.

1. Symantec i 3 Overview

2. AGENDA The APM Opportunity The Customer Pain The i 3 Solution & Value Proposition Competition 1 2 3 4

3. What is APM? Application Performance Management … a process for measuring, analyzing and improving the heterogeneous technologies that contribute to application response time and availability.

4. Why focus on Application performance? Microsoft Patterns and Practices 70% 15% 10%

5. Infrastructure: 2004-2008 CAGR Source: IDC

6. Key IT Business Drivers Optimizing business productivity Lowering operational costs Aligning IT resources with business requirements Faster deployment of business applications

7. The Goal – Business Efficiency Efficiency Application Service Return on Investment (ROI) Cost Total Cost of Ownership (TCO) Management Software

8. AGENDA The APM Opportunity The Customer Pain The i 3 Solution & Value Proposition Competition 1 2 3 4

9. When Application Performance Degrades…. What Has Changed? Who Sees It First? “ Batch Job” “ Self Service” 10 Years Ago IT Operators Today End Users

10. The Effect from the End User Perspective….

11. Expectation: Response within < 4 seconds

12. When The Hourglass Does Not Away….

13. Users Give Up, Call Help Desk, Business Stops.

14. The Effect from the IT Perspective…

15. “ BlameStorm” “ The server is maxed out.” “ Its the storage.” “ The database is slow.”

16. Customer Pain Points Application Slowdowns/Unavailability Are Unpredictable Applications Behave Differently in Production than Development Application Slowdowns/Unavailability Expose Business Top and Bottom Lines Businesses are run today by online applications Application Performance Troubleshooting is Inefficient It’s Time Consuming and Prone to Finger Pointing Multi-Tier Application Performance Management is Complex and Encompasses Multiple Management Vendors Correlated information is inconsistent and requires different expertise

17. Complex, Multi-Tier Architectures URL HTML JPEG GIF JSP JSP EJB SERVLET JDBC SQL I/O CHANNEL LUN DISK SQL INDEX TABLE DATAFILE LVM I/O Web Server Users Technology Technology Technology Technology Application Database Storage Complex Interactions IT / Support

18. Complex, Multi-Boundary Organizations Users Web Servers Application Servers Database Servers Storage Customers, Suppliers, Partners, Employees Web Admin Groups Application Developer Groups Database Admin Groups Storage Admin Groups Network Admin Groups Apache

19. i 3 Customer Profile What Who Why Development QA / Test Production Application Owner Software Engineers Architects QA Groups Test Engineers Operational Staff Application Support Sr. IT Managers Business Managers Design and develop applications Functional and scalability test Problem triage, they get the calls Responsible for application SLAs Want to work on applications that work Gateway to production Has to listen to problems Owns the application

20. AGENDA The APM Opportunity The Customer Pain The i 3 Solution & Value Proposition Competition 1 2 3 4

21. Symantec i 3 – Indepth, Insight, & Inform

22. What it does: Measures the response time of business transactions and finds the architectural tier causing degradation Benefits: Understand the real end user experience Correlate performance activities from user to storage Isolate performance degradation to a tier Group response time by business unit or geography Insight: Perspective

23. What it does: Delivers detailed analysis and tuning capabilities to improve the response time of applications Benefits: Collect performance data with minimal impact to user response time Identify the root cause of degradation within the technology tier Generate expert tuning recommendations Simulate changes to minimize the risk of change Indepth: Understanding

24. What it does: Communication of application performance information in the form of alerts and performance reports Benefits: Detect performance degradation before users are impacted Plan for capacity using a performance warehouse Deliver service level reports and identify exceptions Inform: Communication

25. APM Methodology Symantec i 3 is an integrated product suite that provides a methodical approach for improving response time of a business transaction The APM Methodology Detect degradation Find the source Focus on the root cause Improve the situation Verify the solution Detect Verify Focus Find Improve

26. Symantec i 3 Manages Performance Of … Custom Applications Packaged Applications Sun One Apache Microsoft IIS Web Servers Macromedia Jrun Oracle 9iAS Microsoft .NET IBM WebSphere BEA WebLogic Application Servers Sybase Microsoft SQL Server IBM DB2 UDB Oracle Database Databases IBM Enterprise HDS Lightning HP XP EMC Symmetrix/CLARiiON Storage Clarify CRM IBM MQ-Series BEA Tuxedo Middleware Servers

27. Example – Bird’s Eye View Environments: Web Site Financials AppTiers: Web Servers J2EE Tuxedo Oracle Form Servers Web Clients Internet Web Servers J2EE Application Server Tuxedo Server Oracle Database Server Corporate web site i 3 Server Web Clients Internet Web Server Form Servers Oracle Database Server Oracle Financials 11i

28. 3 Primary APM Solution Areas ERP: i 3 for PeopleSoft i 3 for Oracle Application i 3 for Siebel i 3 for SAP Database & Storage: i 3 for Oracle i 3 for MS SQL Server i 3 for DB2 Middleware: i 3 for Web-based Applications i 3 for J2EE i 3 for .Net

29. What’s in the Bundles? I3 for Oracle Applications Indepth for J2EE Indepth for Web Indepth for Oracle Alerts FocalPoint Alerts Agent - Indepth Alerts Agent - Insight Foresight FocalPoint Foresight Agent – Indepth Foresight Agent - Insight Insight base Insight Option - Savvy for Web Insight Option - Savvy for Oracle Apps Insight Option - Savvy for J2EE Insight Option - Savvy for Oracle Indepth Option - Interpoint for Oracle Apps I3 for PeopleSoft Indepth for J2EE Indepth for Web Alerts FocalPoint Alerts Agent - Indepth Alerts Agent - Insight Foresight FocalPoint Foresight Agent – Indepth Foresight Agent - Insight Insight base Insight Option - Savvy for J2EE Insight Option - Savvy for Web Insight Option - Savvy for Tuxedo Insight Option - Savvy for Oracle Insight Option - Savvy for SQL Indepth Option - Interpoint for PSFT I3 for SAP Indepth for J2EE Indepth for Web Indepth for SAP Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Insight base Insight Option - Savvy for Web Insight Option - Savvy for SAP Insight Option - Savvy for J2EE Insight Option - Savvy for Oracle Insight Option - Savvy for SQL Indepth Option - Interpoint for SAP I3 for SEBL Indepth for J2EE Indepth for Web Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Insight base Insight Option - Savvy for Web Insight Option - Savvy for J2EE Insight Option - Savvy for Oracle Insight Option - Savvy for SQL Indepth Option - Interpoint for SEBL I3 for Web-J2EE Indepth for J2EE Indepth for Web Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Insight base Insight Option - Savvy for J2EE Insight Option - Savvy for Web Insight Option - Savvy for Oracle Insight Option - Savvy for SQL

30. What’s in the Bundles (contd)? I3 for Oracle Indepth for Oracle Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Instance Watch Standard Edition I3 for SQL Server Indepth for SQL Server Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth I3 Infrastructure Insight Base Inform Alerts FocalPoint Inform Foresight FocalPoint I3 for J2EE Indepth for J2EE Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Insight Option - Savvy for J2EE Insight Option - Savvy for Oracle Insight Option - Savvy for SQL I3 for Web Servers Indepth for Web Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Insight Option - Savvy for Web Insight Option - Savvy for Oracle Insight Option - Savvy for SQL

31. Application Life-cycle Benefits Project Stage Benefit Development Provide early visibility into performance issues Test Establish scalability and production readiness Production Rapidly detect and correct performance degradation Upgrades Minimize the risk of upgrades and customizations

32. Tangible Business Value Faster Application Transactions Provides Increased Revenue Reduced Cost Increased Customer Service Levels Increased Productivity Faster Performance Troubleshooting Provides Increased Customer Satisfaction Reduced Internal Finger Pointing More Applications Developed Less Excess Hardware / Software