Human side of DevOps Transformation by Christian Hermanus

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DEVOPS INDONESIA
Christian Hermanus
DevOps Community in Indonesia
Jakarta, 17 November 2020
The human side of
DevOps transformation

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Your biggest challenge for the implementation of DevOps?
50%
People Issues
5%
Information
Issues
37%
Process
Issues
8%
Technology
Source: Gartner

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Agile & DevOps are key to Digital Transformation
Agile and DevOps will be the de facto approach to develop and deploy applications to
enable continuous delivery.
Infrastructure & Operations Leaders, along with Application Leaders, must operate as product
teams, deliver self-service platforms, and design for resilience to drive digital business innovation.
Source: Gartner Prediction, Dec 2019

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ChristianHermanus
Bank
Universal
• Certified Information Systems Auditor
• Certified Lean Six Sigma Green Belt
• Certified Scrum Master
• Certified Professional – Agile Coaching
• Certified Agile Service Manager
• Certified IT Manager
• Devops Foundation
• Devops Leader
• ITIL® Foundation Certificate in IT Service Management V3
• ITIL® Foundation Certificate in IT Service Management V4
• ITIL® Intermediate Certificate in IT Service Operation
• ITIL® Intermediate Certificate in IT Service Design
• ITIL® Intermediate Certificate in IT Operational Support and Analysis
• Sertifikasi Manajemen Risiko Level 3
Our mission is to
accelerate digital
transformation for
Enterprise, and to
develop digital talent

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AreYourTeamMembersResistanttoChange?
Once upon of time
in Jakarta, Indonesia

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MeettheRorojongrangProject Team
PROJECT TEAM
Wayan :Project Manager
Tenri :Developer Head
Ucok :Infrastructure Head
Dewi :QA Head
Alo :User
Wayan Tenri Ucok Dewi Alo

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DuringtheProjectKickOff
The
Boss
I just met our strategic consultant.
They said that we should
implement DevOps immediately.
So I want to use this Rorojongrang
Project as pilot for DevOps
implementation!

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DuringtheProjectKickOff
The
Boss
I just met our strategic consultant.
They said that we should
implement DevOps immediately.
So I want to use this Rorojongrang
Project as pilot for DevOps
implementation!
Boss, it’s to risky.
This project is very
important.

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DuringtheProjectKickOff
The
Boss
Well, we don't have any choice.
This is the only project left, and
I would like to show that we can
complete it with DevOps
I just met our strategic consultant.
They said that we should
implement DevOps immediately.
So I want to use this Rorojongrang
Project as pilot for DevOps
implementation!
Boss, it’s to risky.
This project is very
critical.

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WhatdothePMandDeveloperthink?
I think this project is
going to be difficult.
I've to makes all of team
projects works in a
constant collaboration,
and i also have to getting
familiar with these
DevOps tools and
techniques.
What do you think Tenri?

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WhatdothePMandDeveloperthink?
I think this project is
going to be difficult.
I've to makes all of team
projects works in a
constant collaboration.
and i also have to getting
familiar with these
DevOps tools and
techniques.
What do you think Tenri?
I don't like this DevOps
implementation idea.
My team are not excited
by the necessity to work
with infrastructure
engineers closer.
And they are already
comfortable with the
technology stack they’ve
chosen.

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WhatdoestheInfrastructureHeadthink?
Ucok, what is your
opinion about DevOps?

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WhatdoestheInfrastructureHeadthink?
I think I will lose control over
the IT infrastructure provisioning
and management.
I also have to develop my team,
get them familiar with a range of
IT automation, version control
and other tools
And since we have a lot of daily
routine it's not easy to coordinate
with Developers and the QA team
from the very beginning of the
project.
And honestly, my team also
doesn’t trust the quality of the
work from the Development Team
Ucok, what is your
opinion about DevOps?

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WhatabouttheQAHead?
How about you Dewi?

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WhatabouttheQAHead?
How about you Dewi?
My team have a lot of
testing work on queue.
They don't have skill
yet for developing
automated testing,
or even time to learn
on how the automated
testing work

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Why do people resist to change
Is it normal?

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ChangesthatDevOpsbringtous

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Whydopeopleresisttochange?
Becausesimplywearewiredtoresist
Several structures in our brain are actually
designed to protect us from the potentially
harmful effects of change.
Humans are wired to resist change and we are
working against our biology at every turn.
It’s well documented that every year 50 to 70
percent of all change initiatives fail.”
Britt Andreatta

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Whydopeopleresisttochange?
Becausewealwaystrytominimizingthreatandmaximizingreward

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And I believe there are many other
explanations about
why do people resist to change

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What can we do
In this situation?

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TheBossside–Beatransformationalleader
Transformational Leader
Solve the root of the problem, and allows the tree to flourish

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TheBossside–Createagoodworkingclimate
Transformational Leader
Solve the root of the problem, and allows the tree to flourish

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TheBossside–Createagoodworkingclimate
Transformational Leader
Solve the root of the problem, and allows the tree to flourish

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What else that the Boss can do?

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TheTeamSide–Unlearn,RelearnandBreakthrough

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TheTeamSide–Effectoflowunderstanding
Level of
Understanding
Level of Emotional Engagement
Cynics
+
+

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TheTeamSide–Progressiteratively withfeedback

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TheTeamSide– Engagetheothers,donotcreate
anotherDevOpssilo
+

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TheDevOps GotongRoyongGotong Royong
Indonesian core spirit about community volunteerism and collaboration

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TheOrganizationStructure
CIO
PMO, Planning &
Architecture
Process and
Governance
Business Analyst Development Quality Assurance
Infrastructure &
Operation

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ThecontributionsfromPMO,Planning&Architecture
PMO, Planning &
Architecture
Process and
Governance
Business Analyst Development Quality Assurance
Infrastructure &
Operations
Technology
Standard
Loosely
Coupled
Architectures

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ThecontributionsfromProcessandGovernance
PMO, Planning &
Architecture
Process and
Governance
Business Analyst Development Quality Assurance
Infrastructure &
Operations
Lean Process
Improvement
Agile -
DevOps
Policies and
Procedure
Job Role -
Job
Description
Automated
Compliance
Performance
Measurement
Community
of Practices
(CoP)
Dojo
Playbook

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ThecontributionsfromBusinessAnalyst
PMO, Planning &
Architecture
Process and
Governance
Business Analyst Development Quality Assurance
Infrastructure &
Operations
Collaboration
Visibility &
Tracking
RequirementEngineering

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ThecontributionsfromDevelopment
PMO, Planning &
Architecture
Process and
Governance
Business Analyst Development Quality Assurance
Infrastructure &
Operations
Versioning &
Source Code
Management
Unit
Test
Software
Composition
Analysis
Code
Quality
Scan
Static
Application
Security
Testing
(SAST)

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ThecontributionsfromQualityAssurance
PMO, Planning &
Architecture
Process and
Governance
Business Analyst Development Quality Assurance
Infrastructure &
Operations
A dynamic
application
security
testing (DAST)
Non-
Functional
Test
Automation
Automated
Functional
Test

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ThecontributionsfromInfrastructure&Operations
PMO, Planning &
Architecture
Process and
Governance
Business Analyst Development Quality Assurance
Infrastructure &
Operations
Environment
Provisioning &
Configuration
Management
Release
Validation
Deployment
Management
Integrated
CI/CD Pipeline
Performance
Measurement
Infrastructure
as a Code
Continuous
Monitoring
AIOps
Alert
Management
& Ticketing
Self
Service
Portal

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Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Automated
Compliance
Performance
Measurement
proprietary of PT. Narada Piranti Teknologi (NaradaCode)

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Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Loosely Coupled
Architectures
Technology Standard
Architecture
Automated
Compliance
Performance
Measurement
proprietary of PT. Narada Piranti Teknologi (NaradaCode)

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NaradaCode
Planning & Design
Collaboration
Visibility & Tracking
Requirement
Engineering
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Loosely Coupled
Architectures
Technology Standard
Architecture
Automated
Compliance
Performance
Measurement
proprietary of PT. Narada Piranti Teknologi (NaradaCode)

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Planning & Design Develop
Collaboration
Visibility & Tracking
Requirement
Engineering
Versioning & SCM
Unit Test
SAST, SCA, Code
Quality Scan
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Loosely Coupled
Architectures
Technology Standard
Architecture
Automated
Compliance
Performance
Measurement
proprietary of PT. Narada Piranti Teknologi (NaradaCode)

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NaradaCode
Planning & Design Develop Testing
Collaboration
Visibility & Tracking
Requirement
Engineering
Versioning & SCM
Unit Test
SAST, SCA, Code
Quality Scan
Automated Functional
Test
Non-Functional Test
Automation
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Loosely Coupled
Architectures
Technology Standard
Architecture
Automated
Compliance
Performance
Measurement
DAST
proprietary of PT. Narada Piranti Teknologi (NaradaCode)

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NaradaCode
Planning & Design Develop Testing Deploy
Collaboration
Visibility & Tracking
Requirement
Engineering
Versioning & SCM
Unit Test
SAST, SCA, Code
Quality Scan
Automated Functional
Test
Non-Functional Test
Automation
Environment
Provisioning & CM
Deployment
Management
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Loosely Coupled
Architectures
Technology Standard
Architecture
Automated
Compliance
Performance
Measurement
DAST Release Validation
proprietary of PT. Narada Piranti Teknologi (NaradaCode)

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NaradaCode
Planning & Design Develop Testing Deploy
Collaboration
Visibility & Tracking
Requirement
Engineering
Versioning & SCM
Unit Test
SAST, SCA, Code
Quality Scan
Automated Functional
Test
Non-Functional Test
Automation
Environment
Provisioning & CM
Deployment
Management
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Iterative Development
Loosely Coupled
Architectures
Technology Standard
Architecture
Automated
Compliance
Performance
Measurement
DAST Release Validation
proprietary of PT. Narada Piranti Teknologi (NaradaCode)

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NaradaCode
Planning & Design Develop Testing Deploy Operate
Collaboration
Visibility & Tracking
Requirement
Engineering
Versioning & SCM
Unit Test
SAST, SCA, Code
Quality Scan
Automated Functional
Test
Non-Functional Test
Automation
Environment
Provisioning & CM
Deployment
Management
Platform & Infra as a
service
Integrated CI/CD
Pipeline
Infrastructure
as a Code
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Iterative Development
Loosely Coupled
Architectures
Technology Standard
Architecture
Continuous
Monitoring
Automated
Compliance
Performance
Measurement
AIOps
DAST Release Validation
Alert Management &
Ticketing
proprietary of PT. Narada Piranti Teknologi (NaradaCode)

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NaradaCode
Planning & Design Develop Testing Deploy Operate
Collaboration
Visibility & Tracking
Requirement
Engineering
Versioning & SCM
Unit Test
SAST, SCA, Code
Quality Scan
Automated Functional
Test
Non-Functional Test
Automation
Environment
Provisioning & CM
Deployment
Management
Platform & Infra as a
service
Integrated CI/CD
Pipeline
Infrastructure
as a Code
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Iterative Development
Loosely Coupled
Architectures
Technology Standard
Architecture
Vendor Management
Smart sourcing
Continuous
Monitoring
Automated
Compliance
Performance
Measurement
AIOps
DAST Release Validation
Alert Management &
Ticketing
proprietary of PT. Narada Piranti Teknologi (NaradaCode)

48. PAGE48
NaradaCode
Planning & Design Develop Testing Deploy Operate
Collaboration
Visibility & Tracking
Requirement
Engineering
Versioning & SCM
Unit Test
SAST, SCA, Code
Quality Scan
Automated Functional
Test
Non-Functional Test
Automation
Environment
Provisioning & CM
Deployment
Management
Platform & Infra as a
service
Integrated CI/CD
Pipeline
Infrastructure
as a Code
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Iterative Development
Loosely Coupled
Architectures
Technology Standard
Architecture
Vendor Management
Smart sourcing
Continuous
Monitoring
Automated
Compliance
Performance
Measurement
Knowledge Management
AIOps
DAST Release Validation
Alert Management &
Ticketing
proprietary of PT. Narada Piranti Teknologi (NaradaCode)
Community of
Practices & Dojo
Playbook

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NaradaCode
Planning & Design Develop Testing Deploy Operate
Collaboration
Visibility & Tracking
Requirement
Engineering
Versioning & SCM
Unit Test
SAST, SCA, Code
Quality Scan
Automated Functional
Test
Non-Functional Test
Automation
Environment
Provisioning & CM
Deployment
Management
Platform & Infra as a
service
Integrated CI/CD
Pipeline
Infrastructure
as a Code
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Iterative Development
Loosely Coupled
Architectures
Technology Standard
Architecture
Vendor Management
Smart sourcing
Continuous
Monitoring
Automated
Compliance
Performance
Measurement
Knowledge Management Developer Self Service
AIOps
Self Service Portal
DAST Release Validation
Alert Management &
Ticketing
proprietary of PT. Narada Piranti Teknologi (NaradaCode)
Community of
Practices & Dojo
Playbook

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NaradaCode
DevOpsGotongRoyongFramework
Planning & Design Develop Testing Deploy Operate
Collaboration
Visibility & Tracking
Requirement
Engineering
Versioning & SCM
Unit Test
SAST, SCA, Code
Quality Scan
Automated Functional
Test
Non-Functional Test
Automation
Environment
Provisioning & CM
Deployment
Management
Platform & Infra as a
service
Integrated CI/CD
Pipeline
Infrastructure
as a Code
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Iterative Development
Loosely Coupled
Architectures
Technology Standard
Architecture
Vendor Management
Smart sourcing
Continuous
Monitoring
Automated
Compliance
Performance
Measurement
Knowledge Management Developer Self Service
AIOps
Self Service Portal
DAST Release Validation
Alert Management &
Ticketing
proprietary of PT. Narada Piranti Teknologi (NaradaCode)
Community of
Practices & Dojo
Playbook

51. PAGE51
NaradaCode
DevOpsGotongRoyongFramework
Planning & Design Develop Testing Deploy Operate
Collaboration
Visibility & Tracking
Requirement
Engineering
Versioning & SCM
Unit Test
SAST, SCA, Code
Quality Scan
Automated Functional
Test
Non-Functional Test
Automation
Environment
Provisioning & CM
Deployment
Management
Platform & Infra as a
service
Integrated CI/CD
Pipeline
Infrastructure
as a Code
Process and Governance
Lean Process
Improvement
Agile - DevOps
Policies and
Procedure
Job Role - Job
Description
Iterative Development
Loosely Coupled
Architectures
Technology Standard
Architecture
Vendor Management
Smart sourcing
Continuous
Monitoring
Automated
Compliance
Performance
Measurement
Knowledge Management Developer Self Service
AIOps
Self Service Portal
DAST Release Validation
Alert Management &
Ticketing
proprietary of PT. Narada Piranti Teknologi (NaradaCode)
Community of
Practices & Dojo
Playbook
Do not Copy, Adopt & Adapt

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NaradaCode
Terima kasih

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NaradaCode
Lean Digital Transformation Company
Christian Hermanus
https://www.linkedin.com/in/christianhermanus/
Let’s keep connected!
https://naradacode.com/