Project management entails planning, scheduling, and controlling activities within the system development cycle, guided by a detailed project plan outlining tasks, timelines, and required resources. Effective communication skills, conflict resolution, and team building are essential for achieving project goals and deliverables. Key roles in project success include systems analysts, programmers, and project leaders.

1. 1.1) Project
Management

2. • Project management is the process of
planning, scheduling and controlling all of
the activities within each stage of the
system development cycle.
• Good project management involves creating
a project plan.
• A project plan is a summary of a project
that specifies who, what, how and when.
• A project plan usually breaks down the
project into major tasks called subprojects.

3. • It must also provide an overall schedule and a
proposed schedule for each of the subprojects.
• One of the most popular tools for graphically
recording and tracking these schedules is a Gantt
chart.
Project
Plan
Collect data
Design website
Create website
Test website

4. • It must also identify the people, information
technology and data/information required
by the system.
• To minimise problems, people working on
the project should understand the need for
project goals, deliverables and schedules.
• Project goals may be broad or specific and
they relate to ways of testing if the project is
successful.
• Deliverables are tangible items expected
from a task. E.g. a report, diagram, manual

5. • Schedules set out the timing of major tasks
and assigns personnel to each task.
• The success of a new system depends upon
accurate time estimates.
• Communication skills incorporate a variety
of strategies and techniques for dealing with
other people.
• They facilitate information sharing and
genuine understanding.

6. • They include:
• active listening
• conflict resolution
• negotiation skills
• interview techniques
• team building

7. • Active listening involves restating,
reflecting and summarising the speaker’s
ideas.
• Conflict resolution solves arguments and
disputes.
• It involves listening to all sides of a
problem and looking for any viable
solutions.
• Negotiation skills are used to reach a
compromise between all parties.

8. • Interview techniques involve careful
preparation, implementation and follow-up.
• Some general rules could include:
• Make sure the purpose of the interview
is understood.
• Ask open-ended questions.
• Restate the responses.
• Review the main points.
• Follow up on any unclear information.

9. • Team building is the process of getting a
group of people working together
effectively.
• A number of different roles are required for
the project to succeed.
• Three important roles are:
• systems analysts
• programmers
• project leaders