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cv elze oelofse 212196
- 1. STRICTLY PRIVATE ANDCONFIDENTIAL CURRICULUM VITAE OF ELZé OELOFSE OVERVIEW / COVERING NOTE I have been working at Sanlam Multi Data for 28 years. In the 28 years, I have been a Secretary to the Regional Manager as well as the Sales Team, Consultant, Senior Consultant, First Line Manager for the Johannesburg Debit Order Department and took over the running of the Johannesburg Branch in September 2002 until we relocated to Sanlam Head Office in January 2004 and presently Senior and Training Consultant. I regard myself as an outgoing, positive, confident and well-presented individual with excellent communication and interaction skills. I have a very strong personality and good leadership skills. I have a lot of business knowledge and use this to mentor and coach others. I can convince/influence people in a positive way to follow procedures set in place assisting them in their tasks as well as reaching the goals set. I am very learning orientated and believe that my experience as well as my knowledge and skills have to be shared with others. I am empathizing and continually express concern for creating effective relationships with others and continuously work on building and maintaining relationships. I believe in a win-win situation and trust and I believe that communication is one of the most important competencies for daily interactions. I also believe in actively listening to what others have to say. As I have a good knowledge of Multi Data business, I can identify a problem or need easily and through initiative and business sense make a decision on correcting the problem the first time right. I accept full responsibility for decisions I have taken and do not take a decision unless I have sought further information. I have initiative and work pro-actively ensuring the best results for my department and company. With my initiative, I have compiled user /process /skills manuals enabling assistance for Multi Data Clients/Operational Staff and Sales Team since 1995. I enjoy taking ideas and putting it into action. I am service orientated and service means everything to me. I will do my utmost best ensuring that clients are happy and that all their problems are solved within the shortest time limit or the SLA ensuring that clients are always treated fairly. I am result orientated and take pride in what was achieved. I use my judgement skills on a daily base. This is extremely important in Risk Managing. You have to look out for fraudulent transactions, high-risk clients and any transactions in contradiction with legislation. I have also used my judgement in managing personnel and due to that skill, had to do performance management; trying to assist and better personnel. If that did not work, I had to use my initiative as well as judgement and start with disciplinary actions. My skills include communication skills (verbal and written), listening skills, making informed decisions, leadership skills, team-working and team-building skills, problem solving skills, critical and creative thinking skills, interpersonal skills, time management and working under pressure, team motivation and leadership skills, being assertive and organisational skills. Some of my strong points according to my SWOT analysis; People Person; strong Christian values; Spontaneous; Trustworthy; Reliable; Honest; Supported; Set high goals and standards; High Leadership Qualities; High Mentoring Qualities; Integrate well into a team; Enjoy having lots to do and to be kept busy; Highly democratically approach; tend to consult and include others; Caring towards others; Pursue collective goals rather than individual goals; Good Communicator; Strong coach and training qualities; solution focused; problem solving; Emotionally Controlled – I don’t scream and shout; Open and objective in dealing with issues; Self-motivated and a team worker.
- 2. PRIVATE AND CONFIDENTIAL CURRICULUMVITAE OF ELZÉ OELOFSE PERSONAL DETAILS PLACE OF BIRTH / NATIONALITY Cape Town, South African IDENTITY NUMBER 6902070090080 RACE White GENDER Female MARITAL STATUS Divorced DRIVERS LICENCE Code 08 LANGUAGES English / Afrikaans (Fully bilingual) RESIDENTIAL ADDRESS 48 Patrys Street, Amandelsig, Kuils River, 7532 CONTACT DETAILS Work 021 916 5364 Cell 072 571 0046 EDUCATION DETAILS Germiston Afrikaans Hoër – Matriculation 1988 English, Afrikaans, Typing, Biology, Home Economics, History TECHNICAL KNOWLEDGE Microsoft Outlook, Excel, Word, PowerPoint, Windows, Right-Fax, Content Manager, Avaya phone, SAP, Roscoe, Multi Connect, Interchange, OnDemand, FTP and SFTP, Multi Connect system and Multi Data Payments system. PERSONAL ACHIEVEMENTS PAC Activator Award winner 2010 2011 2013 2015 OTHER DEVELOPMENT Action Learning Group 2007 CSI (two years) Team Leader Programme (SETA) 2009 Personal Development Programme 2015 CURRENT DEVELOPMENT Combined Facilitator and Assessor Training Currently in Training (2016)
- 3. SANLAM TRAINING Subject Completed Secretaries’Course 1989 Quality Process 2002 Coaching for Performance and Development III 2003 (Module 1 & 2) ECP – Voice 2004 ECP – Listening Skills 2004 S@W4C (Level 3) 2004 HIV Training 2004 PAC Soft Skills 2005 Spoken English Programme 2005 Winning in the Wild 2006 Combating Sexual Harassment (Employees) 2006 Unfair Discrimination 2006 Front End Training 2006/2007 Value Session 2006 Plain Business Writing 2007 Occupational Health & Safety 2007 Content Manager Training 2007 Presentation Skills 2007 MS PowerPoint 2003 – Level 1 2007 Mastering Passion for Performance 2007 Emotional Intelligence 2007/2014 Conflict of Interest 2008 Client Call Centre Exposure 2008 FICA 2008/2013 Route 66 Journey – Client Experience Workshop 2009 FICA Compliance 2009/2014 Team Leader Programme (SETA) 2009 Mathematical Literacy 2009 OE: Module 1 – Introduction to OE 2010 OE: Module 2 – OE and PIMSA 2010 OE: Module 3 – Understanding Processes 2010 OE: Module 4 – Lead and Cycle Time 2010 OE: Module 5 – Process Mapping 2010 OE: Module 6 – Continuous Improvement 2010 OE: Module 7 – Understanding Waste 2010 OE: Module 8 – The Organised Workplace 2010 Competition Act 2010 SPF Information Security Policy 2011 Disability Sensitisation Sessions 2011 FICA Compliance 2011 (PG9) 2011 Operation Excellence Session – Stage 3 2011 Conflict of Interest Policy – Declaration 2012 Sanlam Liquid Legislation and Compliance Info Session 2013 Treating Clients Fairly (TCF) 2013 Compliance Act Declaration 2014 Code of Ethics 2014 Complaints Policy 2014 21 Irrefutable Laws of Leadership 2015 GO Digital Behaviour and Security Policy 2015 Career Development Workshops 2015 SNLM Employment Equity 2015 SNLM Substance Abuse 2015 Analytical Thinking & Creative Problem solving 2015 SNLM COE 2015 Awareness 2015 SNLM POPI 2015 Awareness 2015 PAC Management Conference 2016 SNLM 2016 OHS Managers and Specialists 2016 SNLM Complaints Policy 2016
- 4. CAREER HISTORY Sanlam, HeadOffice, Bellville 7. Client Service and Training Consultant 2014 – Till date ⇒ Core Tasks − Complaints Handling Process − General Office Assistance − Process Documentation/Manuals − Projects and Action Plans − Coaching and Mentoring − Training and Development (Operational Staff, Sales Team and Clients) − Processing and Compiling of Management Stats ⇒ Competencies − Analytical Thinking − Building and Maintaining Relationships − Communication − Customer Service − Decision making − Planning and Organising − Influencing/Gaining Commitment − Innovative Thinking − Treating Clients Fairly − Product Knowledge 6. Senior Client Service Consultant 2005 - 2013 − Core Tasks − Accurate Re-imbursements of Funds − Handling of Client Queries − Process Documentation/Manuals − Processing and Compiling of Management Stats − Projects and Action Plans − Coaching and Mentoring − Training and Development (Operational Staff and Clients) − Retention of Multi Data Clients − Roll out of clients to Multi Data new Web system − Managing New Business Process − Monitoring of Interchange − Processing of Client Input ⇒ Competencies − Analytical Thinking − Building and Maintaining Relationships − Communication − Customer Service − Decision making − Planning and Organising − Influencing/Gaining Commitment − Innovative Thinking − Treating Clients Fairly − Product Knowledge − Accuracy 5. Corporate and Marketing Consultant 2004 - 2005 − Core Tasks − General Assistance − Handling of Client Queries − Multi Data New Business − Training Manuals − Processing and Compiling of Management Stats − Coaching and Mentoring − Training and Development (Operational Staff and Clients) − Telephones − Processing of Client Input
- 5. ⇒ Competencies − Buildingand Maintaining Relationships − Communication − Customer Service − Decision making − Planning and Organising − Influencing/Gaining Commitment − Innovative Thinking − Negotiating − Product Knowledge − Accuracy Sanlam, Regional Office Johannesburg 4. Regional First Line Manager (JHB) 2002 - 2003 − Core Tasks − Manage Johannesburg Debit Order Staff − Client Liaison – handle client queries and provide solutions − Budget − Cost Savings − Risk Management − Training of External Clients − Individual Development and Coaching of Personnel − Personnel Administration (leave, disciplinary, performance management etc.) − Marketing − Vetting of Application Documents − Office Administration − Training Manuals − Debtors ⇒ Competencies − Building and Maintaining Relationships − Communication − Customer Service − Decision making − Planning and Organising − Influencing/Gaining Commitment − Innovative Thinking − Negotiating − Product Knowledge − Accuracy − Analytical Thinking 3. First Line Manager (JHB) 2000 - 2002 − Core Tasks − Manage Johannesburg Debit Order Staff − Client Liaison – handle client queries and provide solutions − Risk Management − Training of External Clients − Individual Development and Coaching of Personnel − Personnel Administration (disciplinary, performance management etc.) − Marketing − Handled Client Input and Loading of Input − Training Manuals − Maintain Client Records/Data Capturing − General Office Administration − Visa Collections − Debtors ⇒ Competencies − Building and Maintaining Relationships − Communication − Customer Service − Decision making − Planning and Organising − Influencing/Gaining Commitment − Innovative Thinking − Negotiating − Product Knowledge − Accuracy − Analytical Thinking
- 7. 2. Client LiaisonOfficer (JHB) 1995 - 2000 − Core Tasks − Client Liaison – handle client queries and provide solutions − Risk Management − Training of External Clients − Individual Development and Coaching of Personnel − Handled Client Input and Loading of Input − Maintain Client Records/Data Capturing − General Office Administration − Training Manuals (own initiative) − Visa Collections − Debtors ⇒ Competencies − Building and Maintaining Relationships − Communication − Customer Service − Decision making − Planning and Organising − Influencing/Gaining Commitment − Innovative Thinking − Product Knowledge − Accuracy − Analytical Thinking 1. Secretary to Regional Manager (JHB) 1988 - 1995 − Core Tasks − Reception − Client Liaison − Function Co-Ordinator − Personnel Administration − Issuing of Multi Data quotations to Prospective Clients − Issuing of Multi Data Contract − Budget − Payment of Accounts − Travelling/Hotel Arrangements − Petit Cash − Debtors − Marketing Reports − Scheduling of Appointments − General Office Administration ⇒ Competencies − Building and Maintaining Relationships − Communication − Customer Service − Decision making − Planning and Organising − Influencing/Gaining Commitment − Innovative Thinking − Accuracy − Analytical Thinking General I held various positions within Sanlam Multi Data since matriculating. I was involved in various projects over the years, including four system changes (MultiDis, MultiWEB, SoftyComp and MultiConnect). I was actively involved in compiling three of the system’s Business Requirements and involved in system testing; compiling of system manuals and the coaching and mentoring of Multi Data staff. I also stood in for Melanie during her absence regarding her work as well as Operational Staff. I also attended to some of her duties that she did not have time for due to other system priorities; e.g. different processes not set in place yet in Multi Data.
- 8. Reason for seekingnew position I have taken up many different challenges and set many goals in my life and have completed them with success. I always strive to be the best that I could possibly be and therefore I would like to be given the opportunity to explore myself further and to set new goals and challenges for myself. I am a person who is committed to my department and my company and my slogan in live is “There is a difference between being interest and being committed. When you are INTERESTED in doing something, you do it only when it is convenient. When you are COMMITED to something, you accept NO EXCUSES; ONLY RESULTS.” I am eager to take on a challenge where I can fully utilise my planning, decision making and organisational skills as part of a professional team. My ideal is always a professional, service-orientated one, which offers ongoing training and career development opportunities. References Melanie Fredericks (First Line Manager) Work: 021 – 916 5365 Trevor Ross (Previous First Line Manager) Work: 021 – 947 4197 Jackie Deist (Business Analyst) Work: 021 – 947 5797