This document discusses risk communication and managing outrage. It explains that reducing outrage is key to successful risk communication and getting audiences to listen to technical responses. There are common causes of outrage that must be understood and methods for increasing or decreasing outrage. The goal is to reduce outrage enough for audiences to hear messages or increase it to spur awareness. Assignments include introducing oneself, analyzing communication barriers and effectiveness, and developing the first part of a risk management plan to set the stage.