SlideShare a Scribd company logo
HP Managed Print
Services for CME
Trends
2
1IDC, 2014 Infrastructure Outsourcing and Cloud Services Buyer Study, Feb. 2014.
2IDC, "Mobile Print: Enabling Today's Workforce," Holly Muscolino, Dinesh Srirangpatna, June 2014.
3 Verizon, Data Breach Investigations Report, 2014.}
4 Quocirca, "Managed Print Services Landscape 2014," June 2014.
Consumerization of IT
74%
of employees use personal
smartphones for business
tasks.2
The mobility revolution
58%
of workers will be mobile
over the next 3–5 years.1
Compliance demands
90%
of enterprises indicate that
they have suffered at least
one data loss through
unsecure printing.4
Security threats
49%
of miscellaneous errors
resulting in data disclosure
were from documents.3
“Help reduce
our
environmental
impact.”
“Provide printing
as a service.”
“Scale with my
business, both
up and down.”
“Tailor services
to meet my
global needs.”
“Help us print
wisely.”
“Help me
address the
needs of
mobile
workers—
securely.”
“Make it all work
together.”
What clients are telling us
3
CME – trends & business drivers
Transform
infrastructure
and the business
Innovate and bring to
market more value
Drive monetization to
increase revenue
• Rationalize and reduce costs
• Streamline business processes
and IT operations
• Improve processes to support
market evolution
• Consolidate assets
• Improve compliance, reduce risk
• Reduce environmental impact
• Create and capture demand with
innovative products
• Gain competitive advantage
• Provide personalized user
experience
• Create a unique proposition for
brand value that attracts and retains
customers
• Create new business models,
solutions, partners and services to
increase average revenue per user
• Deliver personalized content
• Big data – cloud – mobility – social
business
• Explosive content growth—data traffic has overtaken voice and SMS as growth driver
• Mobile internet growth shifts computing power to smart phones and mobile devices
• Technology no longer a barrier for consumers and providers—more competition and
choices
Mega trends
impacting the CME
industry
Transform infrastructure and the business
Reduce paper processes,
decrease cost to acquire/care for
customer and improve
environmental impact
• Eliminate paper, streamline
customer and back office processes
to reduce printing and improve
access
• Improve customer communications
to reduce contact center calls and
costs
• Improve environmental efforts by
optimizing devices and reducing
unclaimed pages at device
Innovate and improve the customer experience
Reduce churn, maintain control of
audiences and enable customer
preferences
• Simplify access to personalized,
dynamic content and services
– Improve retail operations
– Improve account activation and
subscriber processes
– Target communications to preferred
delivery platform
– Improve customer communications
and billing information
– Real time collaboration services
• Improve marketing efficiencies and
effectiveness
• Localize event-based point-of-sale
and marketing collateral
Drive monetization to increase revenue
Create new services, add value to
existing services, and expand
revenue life of assets
• Digitize legacy content for profitable
consumer access
• Cross sell and up sell additional
features and services in customer
billing (transpromo documents)
• Respond to inquiries with targeted
communications
• Generate new opportunities for
revenue―making user generated
HP’s proven approach to Managed Print Services
8
HP Managed
Services
strategy
Customer
needs
Customer
benefits
Improve workflow
ROI
10%
Reduce costs
Balance productivity &
costs
Optimize infrastructure
15%
Improve IT & business
effectiveness
Increase IT productivity
& system availability
Manage environment
75%
Improve business
outcomes
Streamline workflow &
increase compliance
Burdened
cost of
documents*
* Source: ALL Associates Group, February 2015
For companies employing 500+ employees (averaged across all industries and business sizes)
HP Managed Print Services delivers proven business value
9
HP Managed Services “value drivers”
Key business benefits
• Reduce costs and preserve capital
• Mitigate risks
• Support mobility
• Decrease environmental impact
• Streamline workflow
• Deliver global consistency
HP managed services platform
Fleet Predictability Security Evolving Workplace
HP Managed Services
Financial
& procurement
Assessment Transition
& implementation
Management
& support
Document &
workflow solutions
Costs of enterprise printing
10
Every dollar spent printing involves another nine dollars to manage it.
Enterprise printing
(office, production, commercial)
Workflow
75%
Infrastructure
10%
Management
15%
49%
26%
10%
5%
5%
5%
Document
management
End-user time
Hardware, supplies, maintenance, and power
IT support
IT infrastructure
Administration, purchasing
and facilities
Costs of managing
document lifecycle
90% ($9)
10% ($1)
Cost of printing
* Source: ALL Associates Group, February 2015
For companies employing 500+ employees (averaged across all industries and business sizes)
Balancing the triple bottom line
Profits
People
Planet
opportunity
• Optimize resources
• Decrease costs and
increase value
• Reduce risks (security)
• Improve productivity
• Maximize flexibility
• Keep it simple
• Help ensure it’s reliable
• Meet needs and attempt
to accommodate wants
• Lower costs, both tangible
and intangible
• Provide positive story for
CSR report
• Decrease consumption
• Increase recycling
• Decrease carbon
emissions
• Eliminate opposition to change
• Feel good about printing
responsibly
11
Management of Change
challenge
Why HP Managed Print Services for CME
HP MPS helps CME customers
• Reduce total costs by actively
managing their imaging and printing
fleet
• Simplify access to personalized,
dynamic content and service
• Increase productivity with
streamlined customer and back
office processes
• Focus more time and resources on
account management and sales
initiatives
• Achieve environmental goals by
optimizing devices, saving energy
and reducing paper waste
The HP difference
A complete portfolio of enterprise-ready
workflow solutions
• Industry-leading manufacturing software solutions
• Partnerships with market-leading solutions
providers
• Broad portfolio of HP MFP and digital sending
capabilities—with low total cost of ownership
• HP Workflow and Document Management
assessments and workshops
• Consulting services, including procurement,
installation, management, and support
• HP Document Processing capabilities gives you
an option to leverage teams in global cost
advantaged locations to help in ongoing
operations.
• HP Financing for a variety of solutions uniquely
tailored to enterprise needs

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HPE Manged Print services

  • 2. Trends 2 1IDC, 2014 Infrastructure Outsourcing and Cloud Services Buyer Study, Feb. 2014. 2IDC, "Mobile Print: Enabling Today's Workforce," Holly Muscolino, Dinesh Srirangpatna, June 2014. 3 Verizon, Data Breach Investigations Report, 2014.} 4 Quocirca, "Managed Print Services Landscape 2014," June 2014. Consumerization of IT 74% of employees use personal smartphones for business tasks.2 The mobility revolution 58% of workers will be mobile over the next 3–5 years.1 Compliance demands 90% of enterprises indicate that they have suffered at least one data loss through unsecure printing.4 Security threats 49% of miscellaneous errors resulting in data disclosure were from documents.3
  • 3. “Help reduce our environmental impact.” “Provide printing as a service.” “Scale with my business, both up and down.” “Tailor services to meet my global needs.” “Help us print wisely.” “Help me address the needs of mobile workers— securely.” “Make it all work together.” What clients are telling us 3
  • 4. CME – trends & business drivers Transform infrastructure and the business Innovate and bring to market more value Drive monetization to increase revenue • Rationalize and reduce costs • Streamline business processes and IT operations • Improve processes to support market evolution • Consolidate assets • Improve compliance, reduce risk • Reduce environmental impact • Create and capture demand with innovative products • Gain competitive advantage • Provide personalized user experience • Create a unique proposition for brand value that attracts and retains customers • Create new business models, solutions, partners and services to increase average revenue per user • Deliver personalized content • Big data – cloud – mobility – social business • Explosive content growth—data traffic has overtaken voice and SMS as growth driver • Mobile internet growth shifts computing power to smart phones and mobile devices • Technology no longer a barrier for consumers and providers—more competition and choices Mega trends impacting the CME industry
  • 5. Transform infrastructure and the business Reduce paper processes, decrease cost to acquire/care for customer and improve environmental impact • Eliminate paper, streamline customer and back office processes to reduce printing and improve access • Improve customer communications to reduce contact center calls and costs • Improve environmental efforts by optimizing devices and reducing unclaimed pages at device
  • 6. Innovate and improve the customer experience Reduce churn, maintain control of audiences and enable customer preferences • Simplify access to personalized, dynamic content and services – Improve retail operations – Improve account activation and subscriber processes – Target communications to preferred delivery platform – Improve customer communications and billing information – Real time collaboration services • Improve marketing efficiencies and effectiveness • Localize event-based point-of-sale and marketing collateral
  • 7. Drive monetization to increase revenue Create new services, add value to existing services, and expand revenue life of assets • Digitize legacy content for profitable consumer access • Cross sell and up sell additional features and services in customer billing (transpromo documents) • Respond to inquiries with targeted communications • Generate new opportunities for revenue―making user generated
  • 8. HP’s proven approach to Managed Print Services 8 HP Managed Services strategy Customer needs Customer benefits Improve workflow ROI 10% Reduce costs Balance productivity & costs Optimize infrastructure 15% Improve IT & business effectiveness Increase IT productivity & system availability Manage environment 75% Improve business outcomes Streamline workflow & increase compliance Burdened cost of documents* * Source: ALL Associates Group, February 2015 For companies employing 500+ employees (averaged across all industries and business sizes)
  • 9. HP Managed Print Services delivers proven business value 9 HP Managed Services “value drivers” Key business benefits • Reduce costs and preserve capital • Mitigate risks • Support mobility • Decrease environmental impact • Streamline workflow • Deliver global consistency HP managed services platform Fleet Predictability Security Evolving Workplace HP Managed Services Financial & procurement Assessment Transition & implementation Management & support Document & workflow solutions
  • 10. Costs of enterprise printing 10 Every dollar spent printing involves another nine dollars to manage it. Enterprise printing (office, production, commercial) Workflow 75% Infrastructure 10% Management 15% 49% 26% 10% 5% 5% 5% Document management End-user time Hardware, supplies, maintenance, and power IT support IT infrastructure Administration, purchasing and facilities Costs of managing document lifecycle 90% ($9) 10% ($1) Cost of printing * Source: ALL Associates Group, February 2015 For companies employing 500+ employees (averaged across all industries and business sizes)
  • 11. Balancing the triple bottom line Profits People Planet opportunity • Optimize resources • Decrease costs and increase value • Reduce risks (security) • Improve productivity • Maximize flexibility • Keep it simple • Help ensure it’s reliable • Meet needs and attempt to accommodate wants • Lower costs, both tangible and intangible • Provide positive story for CSR report • Decrease consumption • Increase recycling • Decrease carbon emissions • Eliminate opposition to change • Feel good about printing responsibly 11 Management of Change challenge
  • 12. Why HP Managed Print Services for CME HP MPS helps CME customers • Reduce total costs by actively managing their imaging and printing fleet • Simplify access to personalized, dynamic content and service • Increase productivity with streamlined customer and back office processes • Focus more time and resources on account management and sales initiatives • Achieve environmental goals by optimizing devices, saving energy and reducing paper waste
  • 13. The HP difference A complete portfolio of enterprise-ready workflow solutions • Industry-leading manufacturing software solutions • Partnerships with market-leading solutions providers • Broad portfolio of HP MFP and digital sending capabilities—with low total cost of ownership • HP Workflow and Document Management assessments and workshops • Consulting services, including procurement, installation, management, and support • HP Document Processing capabilities gives you an option to leverage teams in global cost advantaged locations to help in ongoing operations. • HP Financing for a variety of solutions uniquely tailored to enterprise needs