Top 3 Benefits of Microsoft Dynamics CRM for Manufacturers
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The document discusses the benefits of customer relationship management (CRM) software for Canadian manufacturers. It outlines three key benefits: (1) CRM allows manufacturers to centralize customer information and communications, reducing time spent searching for data; (2) CRM gives sales, customer service, and management better tools to work more productively and foster customer loyalty; (3) CRM can help manufacturers reduce costs by eliminating redundant processes and integrating CRM with other software like ERP and CAD systems. The document promotes Microsoft Dynamics CRM as a full-featured and affordable CRM solution for manufacturers.
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Top 3 Benefits of Microsoft Dynamics CRM for Manufacturers
- 1. Top 3 Benefits of CRM for Canadian Manufacturers
- 9. Sales Productivity Customer Care Marketing Effectiveness Custom xRM Applications Relationships • Interactions • Process • Insights Outlook Browser Mobile Microsoft Dynamics CRM
- 14. Craig DesBrisay Director of Sales & Marketing 700 Dorval Drive, Suite 700 Oakville, Ontario, L6K 3V3 (866) 563-3858 x.204 [email_address] www.audaxium.com www.twitter.com/audaxium
Editor's Notes
- - Today we have over 11,000 customers in more than 80 countries (from small business to some of worlds largest companies) Like… Nortel, who relies on the enterprise scalability and performance of Microsoft Dynamics CRM for a global deployment of 3,000+ users. - or PwC with over 6,000 users, who use Dynamics CRM as part of the Company Dashboard to provide staff, leadership, and partners with a single view of its customers across a dozen different applications and repositories.
- Key Points: Microsoft Dynamics CRM 2011 helps deliver marketing effectiveness, sales productivity, customer care, and extended CRM applications. Notes: Microsoft Dynamics CRM 2011 has four main areas of capability: Marketing effectiveness : Marketing effectiveness is built around tools that function across the campaign lifecycle to help you create, target, manage, and track campaigns better. Sales productivity : sales productivity streamlines administrative tasks and sales processes so that sales people can focus their time on selling. Customer care : customer care provides intuitive tools and automation that helps customer care representatives provide superior service while controlling operational costs. Extended CRM applications : Extended CRM is about helping organizations extend CRM beyond customers to manage any kind of business relationship at all. All these capabilities are accessible through Outlook, the browser, or mobile devices. All of these capabilities take advantage of a technology called the xRM Framework, which provides a rich set of extensibility capabilities for customizing relationships and data and data entities. The xRM Framework enables you to customize and tailor interactions across a number of different channels to fit the ways that different people, processes, and systems work together. It includes workflow and process automation along with business intelligence capabilities. The xRM Framework is the core technical capability for delivering all of this, and runs in all versions of Microsoft Dynamics CRM, whether on-premises, hosted in our data center, or in the cloud.