The document outlines a process for hiring great employees every time with three stages: planning, recruitment, and finalizing. The planning stage involves identifying open positions, developing job descriptions, and selecting interviewers. Recruitment includes posting jobs, initial screening, and interviews. Finalizing consists of selecting candidates, reference checks, and making an offer. It recommends interviewing at least three candidates for each role and having candidates interviewed by three people. The document then evaluates the cost of the process versus the return on investment by estimating costs for each stage and the cost of hiring a wrong candidate, finding that not following the process results in higher costs due to replacing wrong hires.