This document from Sapphire Consulting discusses the importance of change management for SAP implementation projects. It outlines key aspects of change management that should be addressed, including ensuring executive buy-in of the vision, measuring stakeholder commitment, and designing communication plans. The document also lists potential issues that can arise without proper change management, such as a lack of user knowledge or unrealized benefits. Overall it emphasizes that change management is necessary to fully realize the benefits of SAP systems and ensure project success.

1. Business Insights
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2. “You know every SAP project
implementation we’ve ever
worked on, it needed Change
Management to really get the
benefits?”
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3. SAP
End User
Deadlines
Costs
Quality
CHANGE
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4.  Ensure theVision is bought into
 Check that the business is ready for Change
 Validate the Business case for maximum business benefits
 Ensure project scope is clear with maximum benefit to the
business
 Coach and monitor executive sponsorship
 Measure and monitor level of leadership and employee
alignment
 Ensure the project teams competencies are in line with the
project requirements
 Design and implement a strategic communication plan
 Measure stakeholders commitment and or resistance
 Identify targets for process streamlining
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9.  Change Readiness
 Vision for Change
 Business Case for maximum impact
 Clear & Controlled Project Scope
 Executive Sponsorship
 Company Alignment
 ProjectTeam Competencies vs Capabilities
 Ongoing Communication
 Stakeholder Commitment
 Employee Engagement
 Governance Structure
 Appropriate Training
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10. Lack of knowledge by User/SAP on requirements
Insufficient funding for specific training
Not all management reports available
Training done but role has evolved
System response times are slow
Current Reports do not provide the info required
System has not delivered the benefits promised
Full capabilities of the system not realized
Incorrect user/password role log ons
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11. Set Up Help Desk
Measure User Capability using system
Measure User Satisfaction with system
Measure System Performance to Requirements
Measure Business Benefits to Business Case
Measure organizational roles & alignment
Implement improvements/changes as required
Look at opportunities to enhance the system
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12.  Improve overall effectiveness of SAP buy-in.
 Reduce any concerns or issues by employees
 Build the organization’s knowledge on SAP
 Identify concerns and build alignment
 Put in place talent, leadership and culture
 Break down barriers to communication
 Eliminate risk to the project success
 Maximize the benefits of the SAP System
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