Rayanki Rama Krishna is a high-impact senior workforce management professional with over 11 years of experience setting up workforce management principles across sites in India, the USA, the Philippines, and China. He is certified as a Lean Six Sigma Green Belt and Black Belt. Rama has expertise in capacity planning, forecasting, scheduling, staffing, change management, recruitment, training, and relationship management. He has received performance awards and led projects that improved capacity and reduced variances.

1. Rayanki Rama Krishna
E-Mail: rama.rayanki@gmail.com / Mobile: +86 18782154234
High-Impact Senior Work Force Management Professional
Work Force Management ~Lean Six Sigma ~ MIS ~ Client Relationship Management ~ Team
Management ~ Organizational Development ~ Resource Planning ~ Change Management
Driving Strategic QMS initiatives to realize bottom-line results and enhance employee engagement in the pursuit
of organizational objectives across diverse set of industries
Profile Summary
Professional Enhancements
 A vibrant performance-driven professional with 11 years of rich combined expertise in 
Strategic planning with key focus on profitability & optimal utilization of resources 

 Expert in setting up Workforce Management Principles in different work environments like
in India, USA, Manila (Philippines) & CGD (China) sites
 A creative thinker, luminary, problem solver and decision maker who balances needs of
employees with the organizational mandate 

 Strategically Planning for Capacity , and maintain the Service Levels as per business needs,
and expert in interactions with different stakeholders in order molding the team performance
to deliver the best competence of the work-force 
Proficiency Matrix
- Capacity Planning - Forecasting - MIS Reports
- SLA Parameters - Scheduling & Staffing - Change Management
- Recruitment & Selection - Analyzing & Reporting - Training
- Stakeholder Management - Real-time Monitoring - BCP
Noteworthy Highlights
 Holds the credit of serving different stakeholder across the globe Ex: USA, India, UK, Australia, Philippines and China
 Shouldered the responsibility of handling WFM- Green Belt Project in Manila (Philippines) and released 50 FTE
(efficiency) as a part of the project deliverables
 Awards / Laurels: 
o Certified Lean Six Sigma Green belt and Black belt
graduated from Maersk.
o Lead an AHT Project that ensured lesser variances in
Mean for the team. Also improved the Capacity of our
Call Center.
o Received appreciations from both internal & external
clients for meeting the Scheduling Efficiency
Model month on month for more than a year.
o Prepared standard BCP (Business Contingency Plan)
structure and lead the logistics team & the operations
team at all times and headed the BCP team.
o Awarded multiple performance awards such as
Best Employee of the quarter, Best Performer in Peak,
Cutting edge and Diligent Employee
Organizational Experience
Expertise in
Aspect/Avaya
Certified Lean
Six Sigma
Advanced MS-
Excel, Minitab
Basics of SAS
& SQL
Specialized in
BCP / SU
WFM Lead
Moved to (Chengdu) China
on an Expat Position
WFM Analyst
Setting up “WFM principles”
across the organization.
Volunteer
Part of GE elfun and Child
orphanages.

2. KEY RESULT AREAS (across the tenure)
Work Force Management:
 Setting up the workforce management principles across all 4 sites – Pune, Chennai, Manila (Philippines) and
Chengdu (China) and traveled multiple times to clear the concerns.
 Maintain the communication with all stakeholders at the BCP site, conduct planned Cold & Hot tests on a
monthly basis ensure all systems and applications required are installed and ready to use during BCP scenario
 Strategizing the long / short-term directions by forecasting the
future manpower requirement and designing plans for
acquiring requisite skills and competencies 
Client Relationship Management
 Ensuring Team deliverance towards review of previous
records and strategically planning for Capacity and maintain
the Service levels and speeding up buildup of strong team
players to support various situations which could impact day
to day performance.
 Frequent interactions with Client and Ops in-order to
understand various requirements and moulding the team
performance to deliver the best for the situations.
Team Management
 Interacting with the Team Leaders and Managers on a
weekly basis on all business metrics like Quality, AHT,
ACW, Attendance and attrition for finding out better
ways for process improvement.
 Leading Kaizen by fixing various improvement areas
and sharing best practices across all sites.
 analysis of the existing level of competencies;presenting the training progress in managementreview meeting
MIS & Automation
 Data Analysis to identify areas of improvement and do
automation.
 Generate Critical reports related to business metrics
promptly with zero errors.
 Audited and analyzed reports.
Education
 Master of Business Administration from Sikkim Manipal University, Hyderabad, India 
 Bachelor of Commerce from Andhra University, Visakhapatnam, India 
 SSC from CBSE, Sainik School of Korukonda, Vizianagaram (Dt.), India 
Environment
SAS 9.1, Aspect eWFM, Avaya CMS Supervisor, MS Excel, MS PowerPoint, SQL, Minitab
Trainings / Certifications
 Green Belt Trained & Certified
 Lean Six Sigma
 Six Thinking Hats Trained & Certified
 Kaizen trained and Certified
 Subject Matter Specialist in CS
 Presentation Skills
 OPPR Training at MAERSK
 Developing Self Excellence (DSE) Training
 Advanced Communication Skills 
Personal Details
Date of Birth: 12th August, 1980
Address: Flat. No. 1909, 2-1 Block, Cosmo Plaza, Hi-tech District, Chengdu- 610041
People
Management
Maximizing effective and productive
human interaction to everyone’s benefit.
Stakeholder
Management
Do everything within your power to give
customers your best performance.
Performance
Management
Work together to plan, monitor and
review overall contribution to the Org.
Data
Management
‘In God we trust, rest bring the data.
Always use the data for decision making.