OpenLounge '14 Session: The 12 Pillars of High Growth Customer Success TeamsInsideView
When done correctly, Customer Success is a major growth driver. The fastest-growing businesses achieve renewal rates far greater than 100%, growing through new spend from acquired customers and incremental spend from existing customers.
WordPress Cobb (Metro Atlanta) Users Group - May 11, 2021
How to elevate the customer experience every single time with easy steps that starts with the owner of the company down to greeting the customer.
How to Brand Yourself Properly to Become RelevantGetCallers
There are many, numerous individuals there that need to re-try their lives or possibly change it so they can live more completely or as a greater amount of the individuals that they imagine themselves to be. You can help them by turning into an individual remote helper - a holistic mentor!
OpenLounge '14 Session: The 12 Pillars of High Growth Customer Success TeamsInsideView
When done correctly, Customer Success is a major growth driver. The fastest-growing businesses achieve renewal rates far greater than 100%, growing through new spend from acquired customers and incremental spend from existing customers.
WordPress Cobb (Metro Atlanta) Users Group - May 11, 2021
How to elevate the customer experience every single time with easy steps that starts with the owner of the company down to greeting the customer.
How to Brand Yourself Properly to Become RelevantGetCallers
There are many, numerous individuals there that need to re-try their lives or possibly change it so they can live more completely or as a greater amount of the individuals that they imagine themselves to be. You can help them by turning into an individual remote helper - a holistic mentor!
How to close a business: A 07-step guide for small business ownersjackcalish3
Suppose you are running any business in Australia, and due to some genuine reasons, you want to formally close your business and put your business for sale in Australia. In that case, the above informative presentation is only for you. Here, we have shared with you some critical steps that you must follow before selling your business in Australia. If you consider these steps accurately before you put your business for sale in Australia, you will get the right buyer and get the right price for your business according to your specific needs. It also saves your time as well as your effort. If you want to know more, check out the link shared above.
You have your flagship product in place, and have garnered a swathe of customers who love your product. You now start building additional features, or even new products, and want to start cross-selling or upselling them to your set of loyal customers. How do you do that?
See how a funeral answering service at Answering Service Care will change your business. Source: http://www.answeringservicecare.net. Information shared above is the personal opinion of the author and not affiliated with the website.
The first touchpoint that any customer has with a business, is customer onboarding. This being the case, it is only natural that it is a highly-prioritized aspect of any business. It is also one of the aspects that many companies struggle to optimize.
This is what our speaker for today, Wes Bush, founder of Product-Led Institute, is helping us demystify, with a framework that we can implement into our onboarding practices.
“It really comes down to that first five minutes,” Wes tells us. “When it comes to improving onboarding for any company, you only have those first five minutes to make or break that relationship.” In fact, in those first five minutes, you can lose anywhere from 40%-60% of everyone who signs up for your product, and it is therefore crucial that you optimize that experience.
Wes takes us through a simple yet effective framework, with three steps that will optimize your onboarding.
The bowling alley framework
This simple method is split into three steps:
Straight line onboarding
Product bumpers
Conversational bumpers
Straight line onboarding
The first thing that will help you significantly improve your first five minutes is boiling down on the minimum amount of steps that someone has to go through to really “strike out”, says Wes. “If you help them strike out in their very first experience, their chances of coming back to your product skyrocket.” And if you fail to do so, it becomes a lot harder for them to get back onto that straight line experience. So Wes tells us that it is absolutely imperative that we go through our onboarding experience with a fine-toothed comb, and keep only those steps that are absolutely necessary. Eliminate all the unnecessary steps so you give your customers a good experience.
Product bumpers
Remember the first time you went bowling? You most likely bowled a gutter ball and that’s bound to happen if you don’t know what you’re doing, right? The same concept applies to your onboarding. If people are using your product for the first time, they are not going to know what to do. “Think about how you can show them, how you can guide them through their experience,” Wes says. You can strategically get people to the point in the product where they need to be, so they can actually experience value.
Now a product bumper can only take you so far. The next, and final step, will steer your audience back to your product even if they lose track.
Conversational bumpers
It’s not uncommon that a prospect is distracted from your product. How do you bring them back? You can use email, SMS, and other such tools to get people and get them back onto that straight line. But the optimization and the golden nugget lies in not sending out the usual standardized mails, but personalized ones based on where the prospect is on that user journey.
How to close a business: A 07-step guide for small business ownersjackcalish3
Suppose you are running any business in Australia, and due to some genuine reasons, you want to formally close your business and put your business for sale in Australia. In that case, the above informative presentation is only for you. Here, we have shared with you some critical steps that you must follow before selling your business in Australia. If you consider these steps accurately before you put your business for sale in Australia, you will get the right buyer and get the right price for your business according to your specific needs. It also saves your time as well as your effort. If you want to know more, check out the link shared above.
You have your flagship product in place, and have garnered a swathe of customers who love your product. You now start building additional features, or even new products, and want to start cross-selling or upselling them to your set of loyal customers. How do you do that?
See how a funeral answering service at Answering Service Care will change your business. Source: http://www.answeringservicecare.net. Information shared above is the personal opinion of the author and not affiliated with the website.
The first touchpoint that any customer has with a business, is customer onboarding. This being the case, it is only natural that it is a highly-prioritized aspect of any business. It is also one of the aspects that many companies struggle to optimize.
This is what our speaker for today, Wes Bush, founder of Product-Led Institute, is helping us demystify, with a framework that we can implement into our onboarding practices.
“It really comes down to that first five minutes,” Wes tells us. “When it comes to improving onboarding for any company, you only have those first five minutes to make or break that relationship.” In fact, in those first five minutes, you can lose anywhere from 40%-60% of everyone who signs up for your product, and it is therefore crucial that you optimize that experience.
Wes takes us through a simple yet effective framework, with three steps that will optimize your onboarding.
The bowling alley framework
This simple method is split into three steps:
Straight line onboarding
Product bumpers
Conversational bumpers
Straight line onboarding
The first thing that will help you significantly improve your first five minutes is boiling down on the minimum amount of steps that someone has to go through to really “strike out”, says Wes. “If you help them strike out in their very first experience, their chances of coming back to your product skyrocket.” And if you fail to do so, it becomes a lot harder for them to get back onto that straight line experience. So Wes tells us that it is absolutely imperative that we go through our onboarding experience with a fine-toothed comb, and keep only those steps that are absolutely necessary. Eliminate all the unnecessary steps so you give your customers a good experience.
Product bumpers
Remember the first time you went bowling? You most likely bowled a gutter ball and that’s bound to happen if you don’t know what you’re doing, right? The same concept applies to your onboarding. If people are using your product for the first time, they are not going to know what to do. “Think about how you can show them, how you can guide them through their experience,” Wes says. You can strategically get people to the point in the product where they need to be, so they can actually experience value.
Now a product bumper can only take you so far. The next, and final step, will steer your audience back to your product even if they lose track.
Conversational bumpers
It’s not uncommon that a prospect is distracted from your product. How do you bring them back? You can use email, SMS, and other such tools to get people and get them back onto that straight line. But the optimization and the golden nugget lies in not sending out the usual standardized mails, but personalized ones based on where the prospect is on that user journey.
How to Develop Effective Sales StrategiesChuck Gumbert
Growing businesses need to have effective sales strategies in order to survive in today's competitive market. Sales strategies lay out a plan to determine how you will get your products or services out there for people who need them.
Presentation by Kristen Hayer, CEO at The Success League.
A deep dive into setting the right metrics and goals to help your Customer Success team succeed. Presented at the Customer Success Silicon Valley Meetup on August 6.
No matter what your field of work is, there is one inevitable fact about every company: finding and keeping a motivated employee is a necessary task if you want your business to grow. A motivated worker feels empowered, enthusiastic and confident about his job. Why then, only 23% of them qualify as engaged in their work? One of the most common causes is dissatisfaction with immediate supervisors.
Get your business benefitted with the Silver Bullet Coaching Framework specially offered by the Small Business Coach Associate. Our Silver Bullet Framework will help small business owners to understand their business priorities better and strengthen day-to-day business operations for improved results. The Silver Bullet Coaching process will include powerful business learning process, plan deployment and so much which are crucial for an entrepreneur to learn. Need more details? Get in touch with us at Small Business Coach Associate now. Visit us:- http://www.smallbusinesscoach.org/
The Ultimate Guide to Employee EngagementGary Skipper
Employee engagement has many benefits to an organisation including improved productivity, retention, ideas creation, customer service, team work & loyalty.
But how do you create an environment where staff want to proactively provide a positive contribution to your business and passionately believe in its long term goals and objectives?
This video Personal Time Management, learn about how to manage our time and increase our productivity. And thought many fact to stop distractions or focus on troubles.Must watch Stephen covey time management.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
How to Accelerate Your Business Performance
1. Chuck Gumbert - (210) 262-5880 - chuckgumbert.com
Discover More Great Content Here:
https://plus.google.com/109145622535600771712
https://www.youtube.com/user/tomcatvidoes
https://twitter.com/cjgumbert
How to Accelerate Your Business Performance
Is your business performing the way
you want it to? If not, you may need
to consider a program designed to
accelerate your business
performance. These programs are
designed to help you make the
performance improvements needed
to get your business moving
forward.
To successfully run a business, you need a business plan that is proven to
improve cash flow, enhance customer satisfaction and improve employee
accountability. Businesses need strong leaders who are willing to work hard
to achieve these goals within your business. You need a team of people who
are devoted to making the necessary changes that will accelerate your
business performance and get everyone moving in the same direction.
The first step to increase your business cash flow is to know where your cash
flow currently stands and where you want it to be in the future. Improving
cash flow should be a priority and it is important to make sure all employees
understand that. When you set specific goals within an organization,
employees are going to work hard to meet and possibly exceed those goals;
especially if there are employee incentives.
Without customers, many businesses would fail, so it is crucial for all
employees to offer great customer service. Customer service is more than
simply serving your customers. It is also about knowing how to handle
problems when they arise and solving them in a professional manner.
Employees need to listen to the customer, but even more than that, they
need to make sure the customer knows they are being listened to. In order
to have effective customer service, you need to know what it is that your
customers want.
As a business leader, it is up to you to set clear performance expectations to
all employees. Employees need to know that their work matters and that
their efforts are paying off. Keeping employees motivated is crucial when it
comes to improving employee accountability. Employees must understand
2. Chuck Gumbert - (210) 262-5880 - chuckgumbert.com
Discover More Great Content Here:
https://plus.google.com/109145622535600771712
https://www.youtube.com/user/tomcatvidoes
https://twitter.com/cjgumbert
the upside of getting tasks completed as well as the down side of leaving
tasks incomplete. When all employees are on the same page and working
towards the same goal, your employee accountability will improve greatly.
When you take all of these factors into consideration and work as a team to
set specific standards, you are sure to see a positive change in your business
performance.
All Rights Reserved:
Chuck Gumbert
15508 W McCormick Ave
Goddard KS 67052-5210
(210) 262-5880
http://www.chuckgumbert.com
Chuck@tomcat-group.com