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Elevating Customer Experiences
The document discusses creating elevated customer experiences. It emphasizes that great customer service is essential for any business to succeed. It provides tips for companies such as setting clear standards, training employees, building a strong team culture, continuously improving processes, focusing on customer needs, and having a problem-solving mindset. The key is to make every customer interaction a positive experience by being nice, knowledgeable, empathetic and going above and beyond for customers.
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Elevating Customer Experiences
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- 2. Lead Support Specialistat Thrive Agency Top Geek at Can’t Speak Geek Lead Organizer for Southern Illinois WP Meetup Owner of 13Core Contributor, Speaker, Mom, Photographer ALITTLEABOUTME WHO IS THIS MICHELE BUTCHER-JONES? https://mlb.pw/cobb2021
- 3. GREAT CUSTOMER SERVICE? WHATIS https://mlb.pw/cobb2021
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- 6. As an owneror manager, set the standard for customer service Training, training, training Have your standards, processes, and expectations written down and accessable to everyone. SETYOURSTANDARDSEARLYINTHEGAME https://mlb.pw/cobb2021
- 7. IS IT…. Part ofa systematic approach for achieving the Key Success Factors? Driving employee empowerment and innovation? Embracing product and service benchmarking? Based on research of proven best practices? Transferrable to company’s culture? Effective in creating a culture of innovation? THESIXCONSIDERATIONSOFAQUALITYCOMPANY https://mlb.pw/cobb2021
- 8. Everyone should “wantto be there” and not there to get a paycheck. Take time to find the right person for the position You can always teach skills, but you can not teach inspiration and dedication Have the applicants talk to the CEO, the middle man, and the last new hire so they can learn all aspects of the company. BUILDATEAM,DONOTHIREEMPLOYEES https://mlb.pw/cobb2021
- 9. Do NOT trainby fire Train on the technical and the personal aspects of the position Give the time for appropriate training Ensure the trainers know the job they are training others in. TRAININGTIME https://mlb.pw/cobb2021
- 10. Happy team memberswill go above and beyond their minimum standards Respect goes both ways Engage in the department The janitor is as much a part of the team as the CEO Sometimes you have to roll up your sleeves and join your team to be a success Great leaders take the team to ask and listen. FOREMPLOYERSANDMANAGERS https://mlb.pw/cobb2021
- 11. I know whatis expected of me at work I have the materials & equipment to do what I do best every day. In the last 7 days, I have received recognition or praise for doing good work. My supervisor, or someone at work cares about me as a person. There is someone at work who encourages my development. At work, my options seem to count. The mission or purpose of my company makes me feel that my job is important. My fellow employees are committed to doing quality work. I have a best friend at work. In the last 6 months, someone at work has talked to me about my progress. This last year, I have had opportunities at work to learn and grow. THE12ELEMENTSOFEFFECTIVEMANAGING https://mlb.pw/cobb2021
- 12. Ensure the technologyis appropriate for the work being completed Give trust to your employees that they will make the best decision with what they are given Talk with your team to ensure positive work environment and their needs are being met Always look to improve PROVIDEWHATISNEEDEDTOSUCCEED https://mlb.pw/cobb2021
- 13. Identify and selectthe problem Analyze the problem Generate potential solutions Select and plan solution Implement solution Evaluate solution SIXSTEPSTOQUALITYIMPROVEMENT https://mlb.pw/cobb2021
- 14. It is aboutproviding a business based service or products for others Every single person still has to answer to someone You may own the company but you work for every single person wo buys your products or uses your service. ITISNOTABOUTYOU! https://mlb.pw/cobb2021
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- 17. NUMBER 1 ANDMOST IMPORTANT BE NICE! https://mlb.pw/cobb2021
- 18. KEEP THE DOORWIDE OPEN BE WELCOMING https://mlb.pw/cobb2021
- 19. WHEN YOU TALKTO THE CUSTOMERS BE KNOWLEDGABLE https://mlb.pw/cobb2021
- 20. LEARN WHAT EXACTLYTHEN PROBLEM IS, SO ASK AND BE A LISTENER https://mlb.pw/cobb2021
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- 22. TO PROPERLY MAKEAN EXPERIENCE AN AWESOME EXPERIENCE, ONE MUST ALWAYS BE OBSERVANT https://mlb.pw/cobb2021
- 23. WHEN YOU KNOWTHE NEEDS AND WANTS OF YOUR CUSTOMERS IT HELPS TO BE ANTICIPATING https://mlb.pw/cobb2021
- 24. YOUR BUSINESS RELIESON YOUR CLIENTS AND OR SERVICES BE HUMBLE https://mlb.pw/cobb2021
- 25. TYPICALLY CUSTOMERS AREALREADY BE UPSET BE EMPATHETIC https://mlb.pw/cobb2021
- 26. BE IMPRESSIONABLE THERE IS ONLY ONEFIRST TIME https://mlb.pw/cobb2021
- 27. WHEN YOU AREEXCITED ABOUT WHAT YOU DO, IT LEAVES A LASTING IMPRESSION BE MEMORABLE https://mlb.pw/cobb2021
- 28. FROM THE CEOTO THE JANITOR, TO THE SUPPORT PERSON, ALL HAVE OWNERSHIP BE ACCOUNTABLE https://mlb.pw/cobb2021
- 29. SOMETIMES THINGS DONOT ALWAYS GO AS PLANNED BE ACCOMMODATING https://mlb.pw/cobb2021
- 30. IT IS ALIGHTTO FIRE A CLIENT, AND MAKE IT A POSITIVE EXPERIENCE BE A PROBLEM SOLVER https://mlb.pw/cobb2021
- 31. QUESTIONS??? YOU CAN FINDME AT… Michele_ButcheronTwitter MicheleButcher-JonesonMakeWPSlack MicheleButcher-JonesonFacebook M_ButcheronWordPress.org CantSpeakGeek.com 13Core.com ShutterAndShoot.com https://mlb.pw/cobb2021