The document discusses several business trends for 2017 and beyond, including the rise of millennials, increased automation through technologies like artificial intelligence, trends in urbanization like more companies moving to cities, and the growth of smart cities. It notes key facts about each trend, such as the large size of the millennial population compared to Gen X, the types of jobs that may be automated, how technologies are accelerating mass adoption, and examples of smart city initiatives in areas like transportation, housing, and energy infrastructure.

1. Millennials Automation/AI Urbanization Smart Cities
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2017 & Beyond Business Trends

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Millennials

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Millennials
• 76 million Millennials (ages 20-35) v. 46 million
Gen X (36-52)
• 3 cohorts
• Not going to college
• Going to college but taking on large debt and may
not be learning the right skills
• Going to college but parents pay some or all and
likely getting exposure to STE(A)M.

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47% of jobs in US at Risk
•Which jobs?
•By when?
Automation

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So which jobs?
• Only those that are truly
repetitive.
• Customization is an
automation killer.
• Humans can still
outperform robots in
adaptability and flexibility.
Automation is not Artificial Intelligence

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Changing the buying cycle

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Will displace 3.4 million jobs.
4 main uses
• Taxis
• Deliveries – Urban/Rural
• Public transportation
• Personal use
The question is when?
• Human nature/trust
• Pricing/business model
• Infrastructure (Innovative
and Inclusive)
Autonomous Cars = Artificial Intelligence

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So when is this happening?
1. Speed of mass adoption of
technology is accelerating.
2. Parallel and overlapping
technologies.
3. Human behavior
• Trust
• Economics
• Reduce pain

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So when is this happening?
1. Speed of mass adoption of
technology is accelerating.
2. Parallel and overlapping
technologies.
3. Human behavior
• Trust
• Economics
• Reduce pain

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• Robots with decision
making and self-learning
capabilities.
• Will replace, but also
expand the scope of
human work.
• Successful people in the AI
age will excel at social
interaction, creative
thinking, decision-making
with complex inputs,
empathy and questioning.
Artificial Intelligence

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Cleveland Clinic
• Clinical Decision Support
Center
Fukoku Mutual Life Insurance
• Compensation analysis
(payouts to policyholders)
Royal Bank of Scotland
• Customer questions
Artificial Intelligence – IBM Watson

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Healthcare profiles
Google search profile
Retail profile
Career profile
Financial profile (credit cards,
banking)
Social profile
Travel profile (uber, tripit,
points)
Amazon reading list
Criminal records
Public records
Could a Robot Diagnose You?

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Urbanization
1. HQ’s moving downtown
2. Millennial talent
3. Research university synergies
4. Airport access
5. Collaborative space
6. Community outreach
7. Suburban campuses that work will
emulate urban environments.

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1. WeWork
• 174 locations/46 cities
• 3 million sf in NYC
• Moving into secondary
markets
• Larger tenants
2. WeLive
• Dorms for grownups.
• Micro units
• Creating neighborhoods
Urbanization

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Smart Cities
Smart Cities have
systems that talk and
learn from each other
in order to enhance
the human urban
experience.

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Smart Cities
Smart Cars+
Smart Buildings +
Smart Infrastructure =
SMART CITIES

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• Albuquerque – 311 calls reduced
by 422,000 with open data.
• Boston/Chicago – cut response
times with apps.
• Seattle – gunshot detection
technology.
• Columbus – Won DOT $40M
grant for employee connectivity
project with autonomous cars.
• NY/Chicago – Pairing affordable
housing with libraries
• Brooklyn – Microgrid: peer to
peer energy exchange
Smart Cities - Infrastructure

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Projects:
•Transportation
•Housing
•Energy
•Green space
Challenges:
•Eliminating silos
•Public/private partnerships
•Existing infrastructure
•Resilient systems
•Cybersecurity
•Long-term, large-scale projects
Smart Cities - Infrastructure

20. Millennials Automation/AI Urbanization Smart Cities
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2017 & Beyond Business Trends
If you look at history, innovation doesn't come just from giving people incentives; it
comes from creating environments where their ideas can connect.
-- Steven Johnson, author, Where Good Ideas Come From: The Natural History of
Innovation

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QUESTIONS?
Diane K. Danielson | Chief Operating Officer
SVN International Corp. (SVNIC)
745 Atlantic Ave, 8th Floor | Boston, MA 02111
Phone 781.780.3047
diane.danielson@svn.com | www.svn.com
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