How Public Design? NHS
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The NHS Institute for Innovation and Improvement supports the NHS to transform healthcare for patients and the public by developing and spreading new ways of working, new technology, and leadership. Design thinking places patients at the center and engages them as partners in designing healthcare services through methods like observation, filming, and prototyping. Both healthcare professionals and patients agree that this approach has improved understanding of patient experiences and led to services that better meet patient needs.
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How Public Design? NHS
- 1. Engaging people through design Dr. Lynne Maher Director for Innovation and Design
- 2. The NHS Institute ...... supports the NHS to transform healthcare for patients and the public by rapidly developing and spreading new ways of working, new technology and world class leadership.
- 5. One of our challenges … “ The government has set itself the aim of a ‘patient-led NHS’ . But our health services still have a long way to go before we can say that they are really putting patients first. Being an NHS patient is still too often a frustrating experience .” Healthcare Commission, 2005
- 6. Our introduction to Design Berkun, 2004 adapted by Bate Performance Engineering The aesthetics of experience How well it does the job /is fit for the purpose How safe, well engineered and reliable it is How the whole interaction with the product/service ‘feels’/is experienced Functionality Safety Usability + +
- 7. © NHS Institute for Innovation and Improvement 2009
- 8. Insights from patients and carers help to design services that better meets the needs of people
- 10. The story of the toilet roll holder Action : Toilet roll holders now on both sides to help the patient feel more independent and be safe. © NHS Institute for Innovation and Improvement 2009
- 14. Patients as partners We think patients want this.....
- 16. Design has a massive potential to transform – we need it in all aspects of health care services
- 20. Engaging people through design Dr. Lynne Maher Director for Innovation and Design
Editor's Notes
- … the service provisions hasn’t advanced as fast. Being an NHS patient is still too often a frustrating experience .” Healthcare Commission, 2005 Health services still tend to be organised rather than designed as such System is often still based on the status quo – The systems very much still evolves round the professional (the patient comes to see the doctor) and the [patient is not considered as custmer as such like in the private sector rather than the patient (or the ‘customer’)
- 05/09/11
- Helen Welcome
- Multiple Sclerosis is the most common disabling illness of young adults in the UK. NHS Institute worked with healthcare staff, the design agency LiveWork and people with MS living in Ealing. They were keen to understand the experience of having MS from the patient’s perspective, as well as that of their family/ carer, frontline staff and other stakeholders. The idea was to build on existing healthcare provision and develop an improved and sustainable service for the area.