The document describes several ideas implemented by different teams at UMass Memorial Medical Group to improve processes and patient experience. 1. The Community Medical Group created an inventory list and sign-out sheet for medicine samples to better track supplies and avoid prescription mix-ups. 2. The Clinical Integration office started providing "Idea Form Pads" at meetings so new ideas could be written down in real time to increase the number of ideas submitted. 3. The Endoscopy department implemented a process to notify patients of delays so they do not have to wait as long in the waiting room.