The document outlines a framework for reforming public service called the New Synthesis Framework. It proposes rethinking, repositioning, and re-framing public administration to better serve the 21st century. The framework involves positioning government to take a broader view, leveraging collective power, and engaging citizens as value creators. It also discusses using the framework to design public reforms that help create adaptive government and a resilient society.

1. Public Service Re-Form: Towards a New
Balance
A Presentation by: The Honorable Jocelyne Bourgon P.C, O.C
Copenhagen, September 2013

2. © JBourgon 2013© JBourgon 2013 (2)
A NEW Synthesis of Public Administration
Serving in the 21st
Century
Re-Thinking
Re-Positioning
Re-Framing
Re-Forming
… Public Re-forms for a Public Purpose

3. © JBourgon 2013© JBourgon 2013
The New Synthesis Framework (NS)
Societal
System-wide
Agency
Citizen/Family
Community
Society
AND
Guardian/Steward
Tax/Spend
Legislate
P
artner
E
nable
E
m
pow
er
RESILIENCECOMPLIANCE
PERFORMANCE EMERGENCE
SOCIETAL
RESULTS
STATE AUTHORITY
(GOVERNMENT)
CIVIC
RESULTS
COLLECTIVE POWER
(GOVERNANCE)
(3)

4. © JBourgon 2013© JBourgon 2013
Positioning: The Power of a Broader Mental Map
AND
RESILIENCECOMPLIANCE
PERFORMANCE EMERGENCE
SOCIETAL
RESULTS
STATE AUTHORITY
(GOVERNMENT)
CIVIC
RESULTS
COLLECTIVE POWER
(GOVERNANCE)
Leveraging: The Power of OthersEngaging: The Power of People as Value Creator
(4)

5. © JBourgon 2013© JBourgon 2013
Creating A New Synthesis
Positioning: The Power of a Broader Mental Map
Leveraging: The Collective Power
Engaging: The Power of Users As Value Creators
Synthesising: The Power of a Compelling Narrative
(5)

6. © JBourgon 2013© JBourgon 2013
The NS Journey Continues …
• Master Class for Master Practitioners
• Manager Workshop
• Executive Workshop
• Self Help Handbook for Practitioners
Sharing the Knowledge
Acquiring New Knowledge
• Center of Government
• Working Across Boundaries
• Self-Organisation
• Innovation & Co-Production
(6)

7. … And the Journey Continues
© JBourgon 2013

9. © JBourgon 2013© JBourgon 2013
AND
RESILIENCECOMPLIANCE
PERFORMANCE EMERGENCE
SOCIETAL
RESULTS
STATE AUTHORITY
(GOVERNMENT)
CIVIC
RESULTS
COLLECTIVE POWER
(GOVERNANCE)
Positioning: The Power of a Broader Mental Map
(9)

10. © JBourgon 2013© JBourgon 2013
AND
RESILIENCECOMPLIANCE
PERFORMANCE EMERGENCE
SOCIETAL
RESULTS
STATE AUTHORITY
(GOVERNMENT)
CIVIC
RESULTS
COLLECTIVE POWER
(GOVERNANCE)
(10)
Leveraging: The Power of Others

11. © JBourgon 2013© JBourgon 2013
AND
RESILIENCECOMPLIANCE
PERFORMANCE EMERGENCE
SOCIETAL
RESULTS
STATE AUTHORITY
(GOVERNMENT)
CIVIC
RESULTS
COLLECTIVE POWER
(GOVERNANCE)
Engaging: The Power of People as Value Creator
(11)

12. © JBourgon 2013© JBourgon 2013 (2)
A NEW Synthesis of Public Administration
Serving in the 21st
Century
Re-Thinking
Re-Positioning
Re-Framing
Re-Forming
… Public Re-forms by Design
Adaptive Government and Resilient
Society