This document provides information about various initiatives and presentations related to patient experience and patient-centered care, including: 1) Presentations given to various UK health organizations on a report by the Health Ombudsman about care and compassion. 2) A contribution to establishing Schwartz Rounds at several UK hospitals to discuss patient care experiences. 3) An upcoming presentation in March 2011 on measuring and improving patient experience in the English NHS. 4) Information about developing partnerships between patients and doctors for surgery and recovery.