The document discusses focusing on services rather than products. It notes that services are about helping others and solving problems. Some benefits of services are that they are lifelong skills, build relationships, and set you apart from competitors. However, services may not be a good fit for everyone depending on interests and personality. They can also be difficult to measure the value of. The document encourages thinking about what services you currently offer and who your target audience would be.
Redesign Your Career With (Business Model You)Mohamed Yasser
Replace your career plan with the personal business model, whether you want to improve in your career, change jobs, or start your own business. This methodology teaches you step-by-step how to define and redesign your Personal Business Model "the logic by which you create and deliver value". Business model you Book founded by Dr. Tim Clark.
Company culture is the personality of a company and defines what a company is like to work for. Being “TOPS” is what we believe and value – it’s who we strive to be and what we look for in each other. This is our company culture deck.
Learn more about TOPS Software at http://www.topssoft.com
Redesign Your Career With (Business Model You)Mohamed Yasser
Replace your career plan with the personal business model, whether you want to improve in your career, change jobs, or start your own business. This methodology teaches you step-by-step how to define and redesign your Personal Business Model "the logic by which you create and deliver value". Business model you Book founded by Dr. Tim Clark.
Company culture is the personality of a company and defines what a company is like to work for. Being “TOPS” is what we believe and value – it’s who we strive to be and what we look for in each other. This is our company culture deck.
Learn more about TOPS Software at http://www.topssoft.com
Your UX Career Path: In-house, agency, both or neither?Fell Swoop LLC
With User Experience designers in such high demand, those entering the field today have more choices than ever before. There’s no single right way to embark on your journey, but many before you have uncovered a path to success, so why not learn from them? Matt Dente has shared insights from surveys and interviews with UX professionals in this presentation. If you’re planning your first step in a career, or considering your next move, this presentation will provide insights that will help you make the right choices for your own path.
What is the User Experience profession anyway and why are we doing this work? I want to help people make products people love. Some of us in the field are making products people love - what are they doing differently? What is Agile and how do we fit in? How do we rethink our profession in this world where technology and implementation move so fast? Get back to the core of what we do: connect customers and companies; understand our users (not just the ones who use the product, but those who use our services) and focus on the value we offer. Not the value of the test or the report, but the value of the intelligence we provide. The landscape has changed: people have higher expectations about the products and service they use. Things should just work, they shouldn't be hard. How can we help companies and product teams get there? This talk would be my take on the subject, I would love to hear yours too.
Old Business Development Vs New Business DevelopmentDeeallan
A look at what at 'Old BD v's New BD' specifically looking at the Recruitment sector. This presentation is for Recruiters, Consultants, HR and Employment Agencies, to see how the landscape for recruiting has changed, and what needs to be done today, to recruit successfully.
...So you're doing service design - Si Wilson [Camp Digital 2017]Nexer Digital
Si talks about the work he has been involved with and exposed to over the years - and even if you are stuck in a channel, how "looking sideways" should be a mandatory part of your work's mission to ensure you can still contribute to the design of your organisation's services.
Karol Dulat at UX Antwerp Meetup - 28 November 2017UX Antwerp Meetup
UX Antwerp Meetup, 28th of November, 2017 - organised by UXprobe https://www.uxpro.be/
Karol Dulat, Head of UX at Movify (Brussels, Belgium)
"Make the logo bigger! The lost art of presenting designs."
From wireframes to interactive prototypes and high-fidelity comps designers need to present their work to clients, managers, stakeholders and team members. Instead of having a moment of glory, we struggle to convince the others to our vision. This talk reveals tips and tricks on how to survive a design presentation and how to communicate your design decisions effectively.
- Karol is passionate by UX and design and he has worked in this field for the last 15 years. He designed solutions for the banking sector, telecom, e-commerce and entertainment. As the head of UX at Movify, he inspires all the designers in the team by sharing his knowledge and motivate everyone to focus on human-centered design.
Estudo Bíblico - Por que o mundo está como está?Jeremias Borges
Estudo dado na Classe de Adultos da Igreja Batista Manancial.
Retirado da Revista "Conflitos da Vida", da coleção "VidaCristã".
Editora Cristã Evangélica.
Webcast: AWS Sticker Shock? How can containers and automation help?Applatix
Slides that accompany our YouTube video of a webcast on AWS and cloud cost management best practices - along with a discussion of how containers can help you change the game on cloud cost efficiency.
Introduction to Elastic Search
Elastic Search Terminology
Index, Type, Document, Field
Comparison with Relational Database
Understanding of Elastic architecture
Clusters, Nodes, Shards & Replicas
Search
How it works?
Inverted Index
Installation & Configuration
Setup & Run Elastic Server
Elastic in Action
Indexing, Querying & Deleting
Your UX Career Path: In-house, agency, both or neither?Fell Swoop LLC
With User Experience designers in such high demand, those entering the field today have more choices than ever before. There’s no single right way to embark on your journey, but many before you have uncovered a path to success, so why not learn from them? Matt Dente has shared insights from surveys and interviews with UX professionals in this presentation. If you’re planning your first step in a career, or considering your next move, this presentation will provide insights that will help you make the right choices for your own path.
What is the User Experience profession anyway and why are we doing this work? I want to help people make products people love. Some of us in the field are making products people love - what are they doing differently? What is Agile and how do we fit in? How do we rethink our profession in this world where technology and implementation move so fast? Get back to the core of what we do: connect customers and companies; understand our users (not just the ones who use the product, but those who use our services) and focus on the value we offer. Not the value of the test or the report, but the value of the intelligence we provide. The landscape has changed: people have higher expectations about the products and service they use. Things should just work, they shouldn't be hard. How can we help companies and product teams get there? This talk would be my take on the subject, I would love to hear yours too.
Old Business Development Vs New Business DevelopmentDeeallan
A look at what at 'Old BD v's New BD' specifically looking at the Recruitment sector. This presentation is for Recruiters, Consultants, HR and Employment Agencies, to see how the landscape for recruiting has changed, and what needs to be done today, to recruit successfully.
...So you're doing service design - Si Wilson [Camp Digital 2017]Nexer Digital
Si talks about the work he has been involved with and exposed to over the years - and even if you are stuck in a channel, how "looking sideways" should be a mandatory part of your work's mission to ensure you can still contribute to the design of your organisation's services.
Karol Dulat at UX Antwerp Meetup - 28 November 2017UX Antwerp Meetup
UX Antwerp Meetup, 28th of November, 2017 - organised by UXprobe https://www.uxpro.be/
Karol Dulat, Head of UX at Movify (Brussels, Belgium)
"Make the logo bigger! The lost art of presenting designs."
From wireframes to interactive prototypes and high-fidelity comps designers need to present their work to clients, managers, stakeholders and team members. Instead of having a moment of glory, we struggle to convince the others to our vision. This talk reveals tips and tricks on how to survive a design presentation and how to communicate your design decisions effectively.
- Karol is passionate by UX and design and he has worked in this field for the last 15 years. He designed solutions for the banking sector, telecom, e-commerce and entertainment. As the head of UX at Movify, he inspires all the designers in the team by sharing his knowledge and motivate everyone to focus on human-centered design.
Estudo Bíblico - Por que o mundo está como está?Jeremias Borges
Estudo dado na Classe de Adultos da Igreja Batista Manancial.
Retirado da Revista "Conflitos da Vida", da coleção "VidaCristã".
Editora Cristã Evangélica.
Webcast: AWS Sticker Shock? How can containers and automation help?Applatix
Slides that accompany our YouTube video of a webcast on AWS and cloud cost management best practices - along with a discussion of how containers can help you change the game on cloud cost efficiency.
Introduction to Elastic Search
Elastic Search Terminology
Index, Type, Document, Field
Comparison with Relational Database
Understanding of Elastic architecture
Clusters, Nodes, Shards & Replicas
Search
How it works?
Inverted Index
Installation & Configuration
Setup & Run Elastic Server
Elastic in Action
Indexing, Querying & Deleting
Your LinkedIn profile is a primary resource that clearly communicates your assets and manages how others perceive you. Learn to design a strategy to get noticed, find where people are, connect to the right people, and publish your content. LinkedIn continues to evolve and change, ensure that your profile remains relevant and effective.
Your LinkedIn profile can increase your visibility; improve your searchability and connectability. This presentation includes tips to achieve the following results:
• Become an active participant
• Keep track of your network
• Implement the best-kept secret for your profile
• Improve your digital footprint
• Increase the relevancy of your job search
• Research companies
• Find and follow thought leaders
• Find and apply to jobs
You can use LinkedIn as a dynamic social media tool, even if you don't feel like it. LinkedIn can help you build and maintain relationships with people that matter to you.
Links as Language: A Contextual Approach to Content CreationDavid Dylan Thomas
They're the most basic technology on the web, but we underestimate just how much links are changing the way we read and write. Links give content creators a way to play with user expectations and give users a way to turn the act of reading into a form of gameplay. We'll discuss how links actually create meaning, how to use them as an artful writing tool, and how all of this is changing the very nature of knowledge in the 21st century.
Questions Answered:
How can links make your content more engaging?
How are links turning the web into a gamespace?
What are the best/worst practices for using hyperlinks?
What are the benefits of a context-first approach to content?
How are links enabling a fundamental shift in how we define knowledge?
Medicine Tracker App for android mobile phone using android studio.This is a power point presentation for java course including solving problems,improving features.
DIY Communication: Offering Self Service in the WorkplaceTodd DeLuca, MTSC
DIY (Do it Yourself) communication is allowing others to contribute and manage their own content, increasing their responsibility while allowing some flexibility and freedom. Think of it as a self-serve method for preparing and producing content. You still have to provide framework to deliver the goods, but the effort is collaborative. There’s a reason why people prefer self-service.
Interviewing is stressful when you're looking for a job. It's also stressful when (surprise!) you're suddenly the interviewer. You want good team members, but how do you identify them? This talk distills lessons learned from recruiting and managing development teams. It covers the technical and non-technical considerations of identifying your team's needs and finding the people that fit them. By applying this framework to your own team, you'll be prepared to ask the right questions and know whether candidates will fit your team today and in the future.
Presentation delivered by Pablo Junco to the HOLA Community at Microsoft. The objective was to provide guidelines to people how want to become a mentor (or improve their skills as mentor.
HOLA stands for Hispanic & Latino Organization of Leaders in Action. HOLA provides professional development and networking opportunities for members and allies of the LatinX and Hispanic communities.
Beyond theory: Trials & tribulations in becoming a successful social businessFemke Goedhart
Session as delivered by Sasja Beerendonk & Femke Goedhart at ICONUK in London on September 12th 2014
Abstract: There is lots of theory about how to become a social business but what really does or doesn't work? We wanted to know and interviewed 32 companies in various stages of their journey to becoming a social business. Not just highlighting the big wins but also talking about the struggles and small successes that really made the difference.
Taking the experiences of 32 companies, we've created a Social Business journey scenario that can help you identify the successes and avoid the pitfalls in becoming a social business.
The keys to discovering a meaningful career – by soulful brandSoulful Brand
Why is it that we can often find a job, or career, that leaves us feeling flat or uninspired? Learn the foundational elements of your personal brand – ones that integrate both meaning and practicality.
Engage and Inspire Through Collaborative Problem SolvingJaimi Kercher
Presentation for the Professional Women's Association (PWA) Conference at UCSB.
As a manager, our tendency is to believe we must “have it all figured out” in order to provide clear direction to our teams. But, what happens if we engage our staff in ideation and planning for our projects? This approach creates a broader range of possibilities, lifts the sole burden of decision making from the manager, and inspires ownership and sense of purpose to provide more job satisfaction among our staff. This hands on workshop will demonstrate the power of leveraging the unique talents of your team and some practical methods for bringing them together to create more robust, innovative, and diverse solutions.
Session presented to STC Philadelphia chapter (September 2018) outlining why it's important to increase visibility and review options in order to be prepared for shifts in technical communication landscape.
Talk given with the STC Florida chapter, presented virtually on September 20, 2018. Focus on what makes a good, effective virtual team (with remote members). Includes potential challenges and solutions to address them, plus tips and suggestions.
Leadership presentation that outlines 4 leadership styles and describes a 4-step L-E-A-D process that most people can follow. This talk was presented at the 2016 STC Spectrum conference Leadership Day, presented by STC Rochester in April 2016 at the Rochester Institute of Technology (RIT).
Technical Delivery. An expanded role for Technical Communicators. STC Rochest...Todd DeLuca, MTSC
Presentation that explains opportunities for technical communicators to expand their role by working to deliver and share more information about their work and content. Talk was delivered at the 2016 Spectrum conference, presented in April 2016 by the STC Rochester chapter at the Rochester Institute of Technology (RIT).
Why are release notes important? Presentation given at STC Rochester chapter's Spectrum conference in April 2016 (at Rochester Institute of Technology).
Technical Delivery - Expanded Role for Technical Communicators, STC New Engla...Todd DeLuca, MTSC
Presentation presented to STC New England chapter in Lowell, Massachusetts (MA) on April 2, 2016. Talks about giving the message of tech comm work directly and not relying on others, including how and what to report (share what you're doing).
Cliffs Notes for Documentation? Absolutely! STC New England - Interchange 2016Todd DeLuca, MTSC
Presentation presented to STC New England chapter in Lowell, Massachusetts (MA) on April 1, 2016. Talks about benefits and future of short format and release documentation (commonly release notes)
Copy of presentation that was given to STC India chapter group on January 23, 2016. This expands upon an STC Intercom article (October 2015) about a new role for tech writers or communicators to take extra steps to deliver their work to their intended audience or stakeholders.
A recorded video version of this presentation is also available on YouTube https://www.youtube.com/watch?v=OePvggYbyg0&feature=youtu.be
Becoming a New Manager - Todd DeLuca - STC Summit 2015Todd DeLuca, MTSC
Becoming a New Manager - Todd DeLuca - STC Summit 2015
Have you wondered how to transition from a sole contributor to a manager? What if there are few opportunities to advance? How do others recognize your potential? Maybe you’ve just been thinking about that ‘leap’ but don’t know if leading others is for you.
If you’re not sure where to start, then review this informative session and learn from someone who has been there. Todd DeLuca outlines his experience of being a lone writer to leading a Technical Communications department. More specifically, he describes activities and actions that helped him demonstrate his capability to decision makers that helped him stand out as a potential leader (to get the job) !
Everyone’s leadership path follows its own course. After viewing this session, you’ll have pointers on how to pave your own path and receive some ‘newbie’ advice on what you should do when you reach your destination.
Have you wondered how someone transitions from a sole contributor to a manager? What if there don’t seem to be any opportunities to advance? How do you get others to recognize your potential? It doesn’t happen by chance. Or maybe you’ve been thinking about that ‘leap’ but you’re not sure if leading others is for you.
If you’re unsure where to start, then consider this informative presentation and learn from someone who has been where you are. Todd DeLuca will outline his experience of being a lone writer to leading a new Technical Communications department. More specifically, he will list and describe activities and actions that helped him demonstrate his capability to decision makers and stand out as a potential leader (to get the job).
Your path to leadership will follow its own unique course. After viewing this presentation, you’ll have tips on how to pave your own path and some advice on what you should do when you reach your destination.
Have you wondered how someone transitions from a sole contributor to a manager? What if there don’t seem to be any opportunities to advance? How do you get others to recognize your potential? Unless you have some leftover wishes, it doesn’t happen by chance. Or maybe you’ve been thinking about that ‘leap’ but you’re not sure if leading others is for you.
If you’re unsure where to start, then consider this informative presentation and learn from someone who has been where you are. Todd DeLuca will outline his experience of being a lone writer to leading a new Technical Communications department. More specifically, he will list and describe activities and actions that helped him demonstrate his capability to decision makers and stand out as a potential leader (to get the job).
Your path to leadership will follow its own unique course. After viewing this presentation, you’ll have tips and pointers on how to pave your own path plus some advice on what you should do when you reach your destination.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
4. BEFORE WE START
Is your career advancing as quickly as you’d like?
Are you interested in new challenges or experiences?
Would you like to open the door to more opportunities?
Do you think it’s important to connect with decision
makers?
5. MY STORY
Progressive Journey
Solo Tech Writer (the long road)
Tech Comm Manager (an interesting ride)
Comm Director (next opportunity?)
Success of Service
6. WHAT IS SERVICE?
Helping others
Offering support, solving problems
How would you and others describe what you do?
Less about ‘production’ (making things)
How is service different?
Different skill set
Being intentional and purposeful
Different audiences
7. WHAT TO OFFER
The approach
Start small (don’t offer too much)
The offering options
Things you’re good at or enjoy
Things you want to learn
Things that others value or want
9. WHY?
Production has drawbacks
Can be broken down, divided, out-sourced
Easier to price and compare
Service is lifelong skill
It’s personal (builds relationships)
Sets you apart from others
Applicable outside workplace (community)
10. WHY NOT?
It may not be a good fit for you
Interests and personality (your workstyle)
Workload and commitment (can you support?)
Unknown or unexpected (not predictable)
Difficult to ’value’ (hard to measure)
Payoff is uncertain
11. CLOSING THOUGHTS
Think about what services you’re offering today
Consider your target audience (who decides or can help
you)
It’s ‘extra’ work (on top of your day job)
It’s an opportunity (things that interest you or expand
skills)
It’s an investment (potential payoff is long term)
It feels good to help!
12. QUESTIONS
What do you think?
What service ideas do you have?
Anything else?
Thanks for joining us today. I’m honored and glad to be here - happy and privileged to be speaking with you.
Events like this are an important part of professional development and personal growth. It’s a great opportunity to learn, share ideas, and meet people. You cannot get this sort of experience from a webinar, so kudos to you for joining and participating.
Speaking of participating…
I’d like this to be a helpful, interactive session, so I will pause during the talk to ask for input and suggestions – plus leave time at end for questions. Feel free to volunteer or contribute when prompted, though I may cut some conversations short if we’re crunched for time (we can continue offline).
Here are some of my goals for you with this talk, which I hope you take back with you:
Expand your repertoire and skillset
Consider options to kick start your career
Motivate you to reach underserved audiences
To help me better understand the group and tailor my talk to your needs or goals, I have a few questions.
Poll:
Is your career advancing as quickly as you’d like?
Are you interested in new challenges or experiences?
Would you like to open the door to more opportunities?
Do you think it’s important to connect with decision makers?
My goal for today is to provide some examples and ideas for solutions to these important challenges, based on my experience and successes that I’ve had. I hope you’ll share your own experiences and ideas as well.
Hello, my name is Todd DeLuca
I’m active member and volunteer with STC (good portion of my service). Chapter President (Philly Metro) a few years ago and more recently as Chair of STC Summit (National Harbor).
My career as a technical communicator spans over 15 years
Worked as graphic artist (with Economics degree)
Discovered I liked and was good at managing content and creating manuals (the ‘writer’ in me)
Enjoy writing procedures (telling others what to do)
Went to graduate school (discovered there’s a decent paying career doing this stuff)
Found work in software industry (found gainful employment)
Worked solo for about 12 years, then became manager for last 4
Wore many hats, worked in small shops, and did whatever was needed (flexible and versatile)
Looking at new chapter, focused on internal and business communications (content management and strategy)
Focusing on service, in addition to our traditional production output, has allowed me to expand my reach, grow skills, and fostered movement within the organization. Four lateral moves in last 4 years have increased my visibility and influence (have not lost ground) and reputation still improves – decreasing the ‘chance’ of promotion. Others I help with service return the favor and champion my contributions.
Did I mention that I have not personally seen anyone from my company in 2.5 years? Including never meeting my previous two bosses.
Service is helping others. Not complicated.
But I’m already offering service! Probably, consider the following…
How do you describe what you do? (it is creating or producing something?)
Who do you consider your target audience? (is it users of a product or deliverable?)
What would others say you do? (write manuals, prepare help, etc.)
Is it producing something vs. solving problems, assisting users, supporting teammates, educating people, improving quality, etc.
What internal audiences are you serving?
Be more intentional and purposeful with your offer to help – target help towards a more influential audience.
Don’t ask just to be nice or courteous (focus your effort)
Do the ’services’ you offer support an audience that can help you with your job or career?
Do they approve requisitions, give evaluations, determine raises, or offer promotions?
Consider what you might offer before asking others (things you’re comfortable with), but also think of it as an opportunity to get experience or work on something that interests you.
Offer a small menu to start (limit the options)
Ask others what you can help them with – let them tell you (if you’re not sure)
You can say yes or point them to someone else (you’re still helping them)
What skills or experiences are you looking for?
Examples (my experience):
Copywriting and editing (articles, interviews, etc.)
Client or marketing materials (data sheets, product sheets, white papers, …)
Prepare internal reports or announcements
Website or intranet help (content management)
Supporting documentation (release notes, specifications, process, procedures, ...)
Content management (SharePoint administration)
Template support (maintain or update)
Note taking (team or leadership meetings)
Why? Anti-Production
Focusing on products (vs. service) is a limited path and valued in a different way.
Production can be broken down, divided, and outsourced
Production is easier to price and compare (can be done more cheaply by someone else)
Production skills are narrow and not easily transferrable to other positions (as others see it)
Do you know FrameMaker, RoboHelp, etc.?
Have to keep up with tools and technology (always changing, upgrading, expensive, time consuming, …)
Production pieces are nice for a portfolio, but doesn’t help you advance in your career or get a promotion
Making a ’thing’ doesn’t differentiate you much from others (looks similar)
Why? Pro-Service
Service is a life-long skill (helps you in any environment)
Service is personal (builds relationships with people)
Service connects you with other groups and teams (future opportunities)
Service skill is adaptable and flexible (can be offered to different groups you work with)
Service can improve your reputation (how people think of you)
Service is valued and recognized by leaders and decision makers
Service sets you apart from others who do similar work
Service is remembered (Jody helped me)
Service is helpful (feels good to assist)
Les be honest. Service can mean more to decision makers than the things you work on or produce. It can also be a boost or faster track towards career advancement (demonstrates ‘extra’ qualities that people look for when hiring).
Need to consider your interests and personality – what you’re good at and comfortable with.
Why not?
You may not know what to offer
If you are already swamped in your day job
Service is more of a ‘soft’ skill (though it can be learned)
Service is more people-oriented (not suited for people behind the curtain)
Service requires putting yourself ’out there’ in an uncomfortable or seemingly risky place
Service is harder to ‘value’ in dollars and cents
Service is extra work (additional time and effort, outside your usual responsibilities)
Service is a commitment (if someone accepts your offer, you must follow through
Service is an attitude (must be positive and say ‘yes’)
Service can be taken for granted (appreciation or thanks)
Service is harder to measure (the payoff may not be obvious or take a while)
Most people (and us) focus their work towards helping a broader and usually external audience. Our co-workers and bosses don’t likely think that what we do helps them (with their job). The decision makers in organizations are even less connected to what we do. Who are the people who ultimately judge and rate our performance, considering our bonuses, pay increases, and promotion opportunities? Unfortunately these people aren’t typically one of our target audiences or the people we usually serve.
In addition to considering users or readers as our main audience, you should also be thinking about your boss, the boss’ boss, and other internal teams or groups that have influence in an organization (get more support, more resources, more $$). Frankly, they value the things that help them with their job or make them look good more than what you’re up to (they don’t much care what you’re working on unless it’s behind schedule or someone is asking for or complaining about it). That’s my experience, anyway.
If you really want to advance be valued, you should focus some energy on offering service to the groups that can help you (with your job or career). We want people to know who we are, to value our contributions, and be our advocates (say nice things about us). That makes a difference when annual evaluation time comes around. Don’t forget, you need others’ support or recommendation to advance and you want them thinking more about you and less about your work. N, t to mention others appreciate those that help.
Be intentional with your offer and consider it an investment that will open doors and present opportunities. Plus it feels good!
Is this session what you expected?
Does the topic or suggestions resonate?
Look me up or approach me during the event.
Send me an email or connect with me via Twitter or LinkedIn.
I have business cards.