The document discusses how to assess the "fitness" level of a customer service department by evaluating several key components. It suggests asking how representatives sound on calls, what they say to customers, and their attitude. It also recommends considering the workspace, hiring practices, ongoing training, and whether representatives are equipped to cross-sell and up-sell. Regularly evaluating these components can help identify areas for improvement and ensure the department is running at peak performance to provide quality customer service.

1. How "Fit" is Your Customer Service Department?

2. Management Series

3. An inspiration from Management article

4. Have you ever considered the fitness level of your customer service department? No, I’m not talking about an employee exercise program. Rather, I’m asking if your team that provides service to your clients is functioning at peak performance.

5. If you haven’t given this much thought, you might not be seeing the big picture issues that could be hurting your business. Just like with personal fitness, there are many components to managing the well-being of a customer service department. It’s not about excelling in one particular skill. It’s about defining all of the components necessary for providing quality customer service and establishing the strategies to achieve specific results.

14. I hope with these little steps you can "Fit" Your Customer from your Customer Service Department

15. Thank you, [email_address]