A short talk a gave at IntraTeam Event 2017 on uses for chatbots inside organisations, and how you can get started with them in your own organisation.

1. Chatbots 101
an introduction to conversational
interfaces for the enterprise

2. Introductions
#IntraTeam17 @sharonodea

3. What are chatbots?

4. What are chatbots?
I’d like to book a table
Sure. When for?
Tomorrow evening.
I can check that for you. What
time would you like to join us?
8pm
And for how many people?
Four
No problem. I’ve booked that
for you and will email
confirmation.

5. Hype
#IntraTeam17 @sharonodea

6. #IntraTeam17 @sharonodea

7. Chatbots in the wild
#IntraTeam17 @sharonodea

8. Chatbots in the wild
#IntraTeam17 @sharonodea

9. In the enterprise
Email
Intranet
ESN
Self-serve
HR
Learning
Management
Line of
business
applications
Records
management
CRM
Resource
planning
Inventory
management
Finance
Travel
booking
#IntraTeam17 @sharonodea

10. #IntraTeam17 @sharonodea

11. What does that look like?
Book holiday
Sure. When for?
Book
I’m afraid someone else in the team is off at that time,
which leaves us understaffed. Would you like to ask your
manager for an exception, or try different dates?
Ask my manager Try different dates

13. Book meetings
#IntraTeam17 @sharonodea

14. Approve expenses
#IntraTeam17 @sharonodea

15. Frequently asked questions
#IntraTeam17 @sharonodea

16. Think before you post
#IntraTeam17 @sharonodea

17. Think before you post
#IntraTeam17 @sharonodea

18. How to build a bot
Start with user needs
Content is the user experience
Use a framework such as Microsoft Azure
Publish to where your users are – not where’s
most convenient for you
Test and iterate
#IntraTeam17 @sharonodea

19. Workplace by Facebook
=
#IntraTeam17 @sharonodea

20. • Turn interactions into conversations
• Enable interactions to be simple and
seamless – improve employee experience
Why build chatbots?
• Act as a bridge between systems designed
by IT and those designed for humans
• Automate simple tasks
• Easy to create and cost-effective
• They do the hard work to keep things
simple for users

21. Sharon O’Dea
web: sharonodea.co.uk
email: sharon@sharonodea.co.uk
twitter: @sharonodea
skype: sharonodea