Botserve is a professional services company focused on transforming businesses through analytics, consulting, process excellence, and automation. They offer digital solutions to optimize operations, improve productivity, and enhance customer experiences while leveraging diverse expertise and innovative strategies. Their services include automation solutions that reduce operational costs, comprehensive consulting for digital transformation, and advanced analytics to turn data into competitive advantages.

1. botserve..
Company Overview
analytics | consulting | automation | academy

2. We are transforming businesses
through analytics, process
excellence & automation

3. WHAT WE DO
botserve
is a professional services
company, with
capabilities in
automation, analytics,
consulting, and
academy
..
We help businesses to optimise
operations through analytics, process
excellence and automation
We develop and implement digital
solutions to improve productivity and
efficiency
We enable companies to achieve high
performance
3

4. 4
OUR TEAM
We take the team thing seriously, pulling diverse minds together in our unique spirit of innovation. We value the
sharing of ideas, insights, best practices, and emerging trends—both within and across disciplines. Whether on-
site with clients or in one of our studios across the globe, our people deliver the kind of insightful problem
solving that gets ahead of emerging trends.

5. 5
OUR CAPABILITIES
We are helping organisations engage
people and uncover insight from data
to shape the products, services and
experiences they offer.
We bring together our depth of
subject matter expertise with our
learning design and technology skills,
and capabilities.
Automation is disrupting the way
businesses function, bringing in speed,
and agility with reductions in
operational spend and effort..
The effective diagnosis of organisational
culture, structural and operational
strengths and weaknesses are
fundamental to any successful
organisational development.
ANALYTICS
ACADEMY
AUTOMATION
CONSULTING

6. 6
Digitise processes without
replacing legacy systems
automation .

7. 7
OUR AUTOMATION SERVICE OFFERING
CAN REDUCE YOUR COST TO SERVE BY 30%
Robotics
Process
Automation
ChatBot VoiceBot EmailBot
Virtual
Assistant
Automate manual
back-office
process to
reduce error
and improve
efficiency
Proactive
assistance to
their customers
with AI enabled
Chatbots
Build interactive
AI based IVR to
automate
customer
conversation
Integrated email
solution that can
auto action and
auto-respond
nearly 50% of
your incoming
emails.
Adopt new age
channel and build
customer
services for your
organisation on
Google, Alexa
and Siri
assistant

8. assess, standardise, automate
to optimise your operations
consulting .

9. 9
OPERATIONAL EXCELLENCE
Unlock growth, reduce cost and
implement the strategy
DIGITAL TRANSFORMATION
Develop strategy, adopt new age
technology and delight your customers
CUSTOMER STRATEGY & EXPERIENCE
In-depth customer insights combined
with industry benchmark and
performances
STRATEGY
Custom built solutions that provide
results and continued growth.
IMPLEMENT
End to end Project management to
deliver your initiatives on time and
with budgets
PROVEN MULTIPLIER EFFECT FROM OUR
CONSULTING PRACTICE ACROSS INDUSTRIES

10. 10
Accelerate to success with
precise insights & predictions
analytics .

11. 11
WE TURN YOUR DATA ASSETS INTO A TRUE
COMPETITIVE ADVANTAGE
AI Power
Customer Experience
Analytics
Advanced Analytics
Reporting & BI
WE DELIVER BUSINESS-CRITICAL INSIGHTS
TO IMPROVE
• Customer Journey Analytics
• Re-live Customer Experiences
• Touchpoint Efficiency Modelling
• NPS And CSAT Analytics
ANALYTICAL REASONING BI SUPPORTED BY
INTERACTIVE VISUAL INTERFACES
• BI architecture
• Data Governance
• Master Data Management
• Data Warehousing & Data Integration
• Visual Analytics
WE HELP ORGANISATIONS HARNESS
THE POWER OF ARTIFICIAL
INTELLIGENCE (AI)
• Deep Learning Modeling
• Voice And Text Application
• Azure, Google And IBM Watson
Integration
OUR TEAM OF DATA SCIENTIST ARE
HELPING OUR CUSTOMERS
THROUGH:
• Predictive Analytics
• Churn Modeling
• Customer Segmentation
• Operations Optimisation
• Prescriptive Analytics

12. 12
We have transformed processes
across verticals & industries
Case studies .

13. OUTOMES
DELIVERED
70% Reduction
in the manual invoice
processing for a UK based retail
organisation
automation
25% reduction in staff costs
for a leading us based
insurance company.
Revamped the customer
onboarding process to reduce
the fallout and improve the
customer experience
Design and developed new
target operating model for
customer services operations
99% Accuracy
automated the application input
process for public sector
department
$19 million improved revenue
deployed cross-sell model to
improve the revenue on each sale,
this helped in increasing revenue
by 16%
consulting
analytics
automation

14. MONITOR &
CONTROL
IMPLEMENT
EVALUATE
DISCOVER
DESIGN
OUR APPROACH
Our project management team
manage and deploy the new solution
We benchmark current and proposed
solutions to give you a competitive
advantage
Use design thinking methodology
to build new age solutions
Find new possibilities and
probable outcomes

15. • New Product development
• Research Projects
• Capability development
Joint Partnership
• Time & Material based
• Outcome/ Results Based
Turn Key Projects
▪ Dedicated delivery centers
▪ BOT (Build, operate and transfer)
▪ Staff Augmentation (HRO)
Managed Services
We are an agile organisation and our engagement models are flexible to meet your requirements. We have experience
in working with our clients on T&M (Turn-Key), Managed Services, and Joint Partnership models.
ENGAGING US

16. Options@botserve.ai
IN: +91 798 228 0870
US: +1 646 491 6177
UK: +44 203 318 0441
Get in Touch
Analyse, Simplify, Automate, Results!