This is slide deck that I used for a workshop on Conversational Ux at Numa Paris, on October 24th 2016

1. THE BOT AND I
A conversation on conversational computing

2. TRACING CONVERSATIOAL
COMPUTING
Lady Ada Lovelace - the first programmer
and the first conversational ux expert
Image Courtesy: Wikipedia

3. IN THE BEGINNING EVERYTHING WAS CUI (COOEEY)
➤ Programmers are the first people who started speaking a
language that computers could understand.
➤ For a long time, all computing was conversational. But it was
a language of the few.
➤ In time the need was felt to make Human Computer
Interaction more broad-based. Thats when GUI was invented.
➤ GUI is not Natural - which is why designers make so much
money. :-)

4. THE FIRST WAVE - 20 YEARS AGO

5. THE SECOND WAVE
why is conversational computing making a comeback

6. #1 - THE INTERNET IS NOW ONE BIG API

7. #2 - THE INVERSE CURVE OF COMPUTING PROGRESS
problem complexity
time to solve
1995 - writing an executable
1997 - hosting static html sites
2001 - dynamic websites
2003 - crawling and parsing html
2007 - NLP, text Indexing, social
2011 - Big data, hadoop
2016 - Literally anything!

8. #3- ZUCK WANTS YOUR
CHAT
There is more money to be
made in conversational e-commerce
than has been collectively made
till now

9. GIVEN A CHOICE
WOULD YOU
EVER STARE AT
A SCREEN FOR
ANYTHING ?
apart from netflix, I mean

10. NO UI IS THE BEST UI
➤ All interfaces are unnatural
and barriers to ubiquitous
computing.
➤ Imagine what would happen
to humans, if every time we
met someone new, we would
have to go through their on-
boarding process or their take
the tour
➤ Conversations are the ONLY
way we should interact with
computers for mundane tasks.

11. BUILDING BOTS
the future is about bots that build bots which talk to bots

12. Building software is no
longer about lines of
code - its about
assembling blocks and
wiring them together.
Its possible to put
together complex
solutions in place using
APIs and Platforms as a
service.

13. A 30K FEET OVERVIEW OF BOT ARCHITECTURE

15. ATHENA – A BOT PLATFORM FOR CONTENT DRIVEN BOTS
➤ This isn’t about AI, but software can be smart without being AI. The usage of the term brain is to
differentiate between the action and the logic part of a bot.
➤ Athena is the “brain platform” we built at FactorDaily for powering our bots.
➤ What Athena does for you
➤ Signup users.
➤ Lazy signups adapted to platforms
➤ Maintain context and detect returning users.
➤ Local storage mechanism for memory
➤ Sockets based event broadcast mechanism to enable push notifications.
➤ Push notifications for bots
➤ Create conversation flows and change conversations on the fly.
➤ JSON based external dialog files
➤ Create new intents and actions at runtime.
➤ Plug in to any intent management system you choose, at runtime.
➤ In short, Athena allows you to rapidly write bots without having to worry about a server side
framework.

16. THE FUTURE OF US
what will we do when conversational computing completely
arrives

17. ARCHITECTS WELCOME
➤ Programmers and designers will
need to merge and become
integrators.
➤ Platforms are our frenemies
➤ A lot of jobs will disappear,
thank you very much!
➤ But, understanding a vast
array of platforms - and when
to deploy which - will become
vital expertise.
➤ Domain specific conversational
experience
➤ Moving businesses from current
flows to AI based flows

18. A PARTING
THOUGHT
What will finally happen is a
seamless flow of information,
tasks, communication and
entertainment, driven purely by
devices like Google Home ,
Amazon Alexa, and Apple Siri.
You will never see the computer.
And it will never leave you.

19. Thank You
tn@factordaily.com
@tneogi