This document appears to be a test for a Housekeeping NC II course. It contains three sections - a multiple choice section testing knowledge of housekeeping terms and procedures, an identification section matching terms to their descriptions, and an enumeration section requiring the listing of cleaning agents and turndown service procedures. The multiple choice questions cover topics like equipment, hotel room types, keys and access cards, standard procedures, pests, personal protective equipment, scheduling, and the proper process for tasks like changing bed linens. The identification matches terms to categories like biological, chemical and physical hazards as well as housekeeping terms. Students are asked to list cleaning chemicals and the steps for turndown service.

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Housekeeping NC II/ Barsana
Samar Colleges, Inc.
Mabini Avenue, Catbalogan City, Samar
Basic Education Department
SENIOR HIGH SCHOOL
First Semester, S.Y. 2023-2024
SECOND QUARTER SUMMATIVE TEST IN HOUSEKEEPING NC II
Name: __________________________________________________Grade & Section: _____________________
Teacher: _______________________________________________Score: __________ Rating: ______________
Test I. Multiple Choice
Directions: Read each statement/question carefully and write the letter of the correct
answer BEFORE the number in your answer sheet.
1. Equipment that are operated by motors or electricity are called.
a. Manual equipment c. mechanical equipment
b. Hand equipment d. Motor equipment
2. It is made of thick nylon bristles with plastic or wooden handle. It is usually paired
with a short handle dust pan.
a. Carpet brush c. Cobweb brush
b. Bottle brush d. Scrubbing brush
3. Used to help floors resist scratching and enhance its appearance. It may be a buffer or
burnisher.
a. Vacuum cleaners c. Carpet shampoo cleaners
b. Polishers d. Pressure washers
4. Are equipment that can perform functions of different machines such as scrubbing,
polishing, stripping and shampooing areas of the hotel.
a. Sweepers c. Floor machines
b. Pressure washers d. Pads
5. OSHS means
a. Occupational Security Health Standard
b. Occupational Safety Health Standard
c. Occupational Safety Household Standard
d. Occupational Security Household Standard
6. It is a type of room that has a higher rate and is more luxurious and larger in area
with high standard facilities and amenities.
a. Deluxe room c. Family room
b. Suite room d. Quadruple room

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Housekeeping NC II/ Barsana
7. It is an essential vehicle that allows housekeepers to mobilize guest room supplies
and amenities.
a. Hand caddy c. Housekeepers bag
b. Trolley d. Motorcycle
8. This is a modern version of key cards RFID which means,
a. Radio frequency identity devic
b. Radio frequency identification device
c. Radio frequent identification device
d. Read frequency identification device
9. In a standard hotel procedures, there are _______ towel for the guest.
a. 4 towels c. 1 towels
b. 3 towels d. 2 towels
10. These are small animal that has six legs and a body formed of three parts and may
have wings.
a. Pest c. Rodents
b. Insect d. Bed bugs
11. Are chemical-based cleaning agents and chemicals used in cleaning different
surfaces and areas of hotels.
a. Acidic detergent
b. Polishes
c. Solvents
d. Detergents
12. Are used for greasing and wax. This cleaning agent may be harmful to the skin and
surface areas. It must handled carefully.
a. Acidic detergent
b. Polishes
c. Solvents
d. Detergents
13. PPE means?
a. Personal protective equipment
b. Person protective equipment
c. Persona protecting equipment
d. Person protecting equipment
14. The major cause of problems in housekeeping is the scheduling of tasks.
a. True
b. False
c. Maybe
d. Sometimes
15. It refers to assignments of housekeepers in a weekly or monthly basis.

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Housekeeping NC II/ Barsana
a. Duty chart c. Record Task
b. Scheduling d. None of the above
16. These pests thrive on human blood. They are parasites that bite and stuck on
blood. Their favorite place to hang out is the bed.
a. Cockroaches c. Ants
b. Bed bugs d. Flies and fruit flies
17. What is the proper procedures on changing or making up a bed?
I. Strip the bed
II. Remake the bed
III. Check for stains or damages
IV. Miter the corner of the bed
a. I, II, III & IV c. III, I, II & IV
b. I, III, II & IV d. III, IV, I & II
18. A detailed inspection of guest room’s cleanliness and readiness for occupancy.
a. Mitered corner c. Turndown service
b. Room check d. Housekeeping
19. A heavy sheet placed on top of the bed which is used to protect the linens and
makes the bed look more presentable.
a. Under blanket c. Bed cover
b. Duvet covers d. Flat sheets
20. It is a heavy type of sheet that goes in between two flat sheets. This is used not
just to provide comfort to the guest but also maintains the correct body
thermostat.
a. Bed pad c. Bed cover
b. Duvet covers d. Blanket
21. A piece of clothing that is wrapped around the guest’s body after taking a bath.
a. Bathrobe c. Towel
b. Bath towel d. Bath cloth
22. Are used to open guest rooms and other public areas
a. Guest keys c. Venue master keys
b. Floor keys d. department-specific master keys
23. Are used to open every door in the establishments
a. Guest keys c. Venue master keys
b. Floor keys d. department-specific master keys
24. A guest hangs a DND sign on the door to express that he or she does not want to
be bothered. The following are what a housekeeping must do;
I. Check whether the guest occupying the DND room is staying over or checking out.
II. Knock on the room and immediately determine its status.

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Housekeeping NC II/ Barsana
III. If the guest refuses to have service, take note of it on the report card.
IV. The management will calls the guest to confirm if they would like to have their
room serviced or if they are staying over.
a. I, II, III only
b. I, III & IV only
c. I, II & IV only
d. I, II & III only
25. This is a type of guest who stays with another guest in the same room.
a. Joiner c. Very important person
b. Free independent travelers d. . Stay guest
26. It is come in portion-trolled food items including powdered drinks and biscuits.
a. Replacement c. Stationary
b. Giveaway items d. Bags
27. Are bathroom supplies that include towels used on bathroom such as face towel,
bath towels, floor mats etc.
a. Bedding c. Toiletries
B. Stationary d. Replacement
28. Are containers made of plastic, cylindrical in shape with open top or lid that are
used to hold water and cleaning agents.
a. Bowl or basin c. Dust sheet
b. Druggets d. Pail or buckets
29. It is made of yarn that does not leave tinge. This is used for cleaning mirrors and
glasses.
a. Glass cloth c. Sponge cloth
b. swab cloth d. Floor cloth
30. Is a cleaning tools with a smooth rubber blade that is used to control liquid flow
on floor surfaces.
a. Washing mops c. Wet mop
b. Rubber mop d. Polishing mop
Test II. Identification.
Directions: Identify the following scenarios and answer what is being describe.
a. Biological c. Ergonomic e. Psychological
b. Chemical d. Physical f. Free independent
travelers g. Room refuses h. Key cards
i. duty chart j. Do not Disturb
____________________1. stressful working conditions
____________________2. strong cleaning agents
____________________3. bending for long hours
____________________4. injury caused by falling debris

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Housekeeping NC II/ Barsana
____________________5. illness
__________________6. This refers to the guest who are traveling alone
__________________7. This sign is used by guest who do not want to conduct services in
their room
_________________8. This item should not be handed to any person that is not related with
the guest.
_________________9. This contains the list of available staff and their respective schedules
_________________10. This is a sign that is used by guests who do not want to be bothered.
Test III. Enumeration.
Directions: Enumerate the following statement. Write your answer in the space
provided.
1. Give five (5) cleaning agents or chemicals used in dry and wet cleaning.
2. Give five (5) preparation and procedures in doing turndown service to guest
rooms.
Enjoy and God bless! 😊
Prepared by:
JISSELE A. BARSANA, LPT
Subject Teacher