This document provides an overview of typical hotel housekeeping policies, procedures, and tasks. It discusses department orientation for new staff, daily shift briefings, staff access policies, grooming standards, attendance tracking, and cleaning procedures for rooms. Specific cleaning tasks covered include greeting guests, answering questions, tidying rooms and bathrooms, turndown service, and creating a pleasant atmosphere. Performance criteria for accepting and recording housekeeping requests from guests are also outlined.
SERVICE TRAINING FOR HOTEL BUSINESS/VILLAS AND VACATION PROPERTIES
HOUSEKEEPING DETAIL TRAINING FOR HOUSEKEEPING STAFF IN HOSPITALITY BUSINESS
HOW TO HANDLE GUEST/INTOXICATED/RUDE GUESTS
HOW TO DO SERVICE
SERVING THE FOOD
CLEANING THE ROOM METHOD
DIFFERENT TYPE OF TABLE SERVICE
CLEARANCE
ETIQUETTE AND MANNERS
This SoP is being developed for GE3S global team to resume office activities amid COVID-19. These are just precautionary measures to carry out day to day activities in safe manner.
TO DO LIST WHEN HAVING AN ON JOB TRANING
“On the job Training is the process that provides
employees with the familiarity and the skills required to
operate within the systems and standards set by management.”
(Summerville 2007, 208)
“On the job Training, in the most simplistic
definition, is an activity that changes people’s behavior.”
(McClelland 2002, 7)
On the job On the job Training is an indispensible
part of Human Resource Management activities; more and
more Hotels have realized how important it is to maintain On
the job Training in the changing and complex work
environment.
I. ON THE JOB TRAINING HOTEL INDUSTRY
In modern hotel business, it is all about competence
in people, and mainly the employees‟ qualities. The level of
service quality depends on the behavior of employees. The
qualities are about understanding, skills and thoughts which
lead to a hotel’s survival and progress. Therefore, On the job
Training is important in many ways; it increases efficiency
while employees are equipped with professional knowledge,
knowledgeable skills and valid thoughts; On the job Training
also motivates and inspires workers by providing employees
all needed information on job as well as help them to
recognize how important their jobs are. (Yafang Wang 2008.)
On the job Training and development can be seen as a key
instrument in the realization of HRM practices and policies.
(Nickson 2007, 154-155) Successful hotels always include on
the job Training as their important development policy.
On the job Training is a significant part as well as the
key function of Human Resource Management and
Development; it is the crucial path of motivating employees
and increasing productivity in the business.
With the development of the technologies and the
whole business environment, employees are requested to be
more trained and capable, even if you are a good employee
today, you could be out of the line some other day if you do
not keep studying. A company needs prearranged on the job
on the job Training if wants to be competitive among others.
On the job Training is the key task to help everyone
in the company to be more united. An enterprise could hire
experienced employees or train employees to be skilled. When
the company trains their own staff, by providing and forming a
pleasant atmosphere, correct work condition and the passion
of work, team spirit will be built between employees and
management team within the process.
On the job Training of work tasks is one of the main
aspects of staff on the job Training, including principles at
work, professional knowledge and skills, by offering
employees these nuts and bolts, on the job Training helps
personal abilities match with business necessities.
Guidance could be extremely demanding and should
be in-depth; lack of on the job Training or poor on the job
Training brings out high employee turnover and the delivery
of substandard products and services.
11. Man Pemeliharaan Sarana & Prasarana Resort - Basic Duties of Housekeeping...Irwan Haribudiman
Housekeeping is an operational department in a lodging properties, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surrounding.
Basic etiquette and grooming standard
Introduction to guest mail and key handling
Key control
Policies for black listed person
Wake up call
left luggage
Scanty baggage
Daily Report
SERVICE TRAINING FOR HOTEL BUSINESS/VILLAS AND VACATION PROPERTIES
HOUSEKEEPING DETAIL TRAINING FOR HOUSEKEEPING STAFF IN HOSPITALITY BUSINESS
HOW TO HANDLE GUEST/INTOXICATED/RUDE GUESTS
HOW TO DO SERVICE
SERVING THE FOOD
CLEANING THE ROOM METHOD
DIFFERENT TYPE OF TABLE SERVICE
CLEARANCE
ETIQUETTE AND MANNERS
This SoP is being developed for GE3S global team to resume office activities amid COVID-19. These are just precautionary measures to carry out day to day activities in safe manner.
TO DO LIST WHEN HAVING AN ON JOB TRANING
“On the job Training is the process that provides
employees with the familiarity and the skills required to
operate within the systems and standards set by management.”
(Summerville 2007, 208)
“On the job Training, in the most simplistic
definition, is an activity that changes people’s behavior.”
(McClelland 2002, 7)
On the job On the job Training is an indispensible
part of Human Resource Management activities; more and
more Hotels have realized how important it is to maintain On
the job Training in the changing and complex work
environment.
I. ON THE JOB TRAINING HOTEL INDUSTRY
In modern hotel business, it is all about competence
in people, and mainly the employees‟ qualities. The level of
service quality depends on the behavior of employees. The
qualities are about understanding, skills and thoughts which
lead to a hotel’s survival and progress. Therefore, On the job
Training is important in many ways; it increases efficiency
while employees are equipped with professional knowledge,
knowledgeable skills and valid thoughts; On the job Training
also motivates and inspires workers by providing employees
all needed information on job as well as help them to
recognize how important their jobs are. (Yafang Wang 2008.)
On the job Training and development can be seen as a key
instrument in the realization of HRM practices and policies.
(Nickson 2007, 154-155) Successful hotels always include on
the job Training as their important development policy.
On the job Training is a significant part as well as the
key function of Human Resource Management and
Development; it is the crucial path of motivating employees
and increasing productivity in the business.
With the development of the technologies and the
whole business environment, employees are requested to be
more trained and capable, even if you are a good employee
today, you could be out of the line some other day if you do
not keep studying. A company needs prearranged on the job
on the job Training if wants to be competitive among others.
On the job Training is the key task to help everyone
in the company to be more united. An enterprise could hire
experienced employees or train employees to be skilled. When
the company trains their own staff, by providing and forming a
pleasant atmosphere, correct work condition and the passion
of work, team spirit will be built between employees and
management team within the process.
On the job Training of work tasks is one of the main
aspects of staff on the job Training, including principles at
work, professional knowledge and skills, by offering
employees these nuts and bolts, on the job Training helps
personal abilities match with business necessities.
Guidance could be extremely demanding and should
be in-depth; lack of on the job Training or poor on the job
Training brings out high employee turnover and the delivery
of substandard products and services.
11. Man Pemeliharaan Sarana & Prasarana Resort - Basic Duties of Housekeeping...Irwan Haribudiman
Housekeeping is an operational department in a lodging properties, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surrounding.
Basic etiquette and grooming standard
Introduction to guest mail and key handling
Key control
Policies for black listed person
Wake up call
left luggage
Scanty baggage
Daily Report
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
2. TYPICAL HOUSEKEEPING SERVICES AND
PROCEDURES
INTRODUCTION: A guest’s comfort and a longer stay are among the top most priorities in the
hotel industry. A clean room as a part of the guest’s experience contributes to repeat business and
referrals to other potential clients. While housekeeping regulations may differ from one hotel to
the other, there are basic rules and standard that the hotel must meet. The aim of housekeeping is
to offer a clean and hygienic atmosphere for guests.
Housekeeping – Department Policy Setup
Department Orientation
1. On the first day all new staff is introduced to all Excutive/Supervisor of Housekeeping.
2. They are shown the Housekeeping office, laundry and uniform/linen room.
3. They are shown all other administrative offices and public areas.
4. They are shown some of the rooms, pointing out fire exits, pantries and location of fire alarms
and location of service lifts.
5. All staff on their first day in Housekeeping is given a brief tour of the areas that comes under
Housekeeping.
3. Shift Briefing:
1. At the commencement of the shift, Executive/Supervisor on duty takes the briefing.
2. Information regarding new happening, group arrivals or departure, VIP’s in house etc.
included in the briefing.
3. Guest comments cards (GSTS) and all other important departmental information to be
conveyed.
4. Information about guest birthday and anniversary.
5. Housekeeping Executive or Supervisor carries out the briefing at the commencement of
the shift.
6. The briefing should take maximum of 10 to 15 minutes.
4. Staff Hotel Access:
1. Staff are not permitted on premises more than ½ hour before shift starts.
2. Staff are not permitted in premises more than ½ hour after duty ends unless working
the department.
3. Staff are not permitted in premises on off days.
4. No visitors or staff are allowed inside the premises unless permitted by the
management.
5. Staff adhere to hotel rules regarding time of admittance on premises.
Grooming & Hygiene of Staff:
1. All employees have to present themselves in a neat and tidy manner constant with the
physical environment they work in.
5. 2. All employees should wear company uniform in duty.
3. Shower daily, Brush your teeth regularly, Keep your hair free of lice and dandruff.
4. Do not chew gum, tobacco.
5. Wash hand regularly, Gargle after smoking and have a breath freshener.
Marking of Attendance and Duty
1. At the commencement of every shift, the housekeeping Executive/Supervisor marks the
attendance of all staff.
2. Staff are located different areas according to the duty roster.
3. Duties and Attendance of all Housekeeping staff are marked at the commencement of
each shift by Housekeeping Executive/Supervisor at the control desk.
4. There should be only one supervisor for the staff.
6. Housekeeping – Rooms and Greeting Guests.
Entering Guestrooms:
1. Houseman knocks the guestroom door thrice.
2. Announce “ HOUSEKEEPING”
3. Wait for two minutes.
4. Open the door.
5. Announce yourself and enter the room.
Greetings of Guests:
1. On seeing a guests, the staff greets the guest depending on the time of the day along
with smile.
2. Use the guest name when known.
7. Staff have to greet the guest with smile depending on the time of the day:
00.00 – 11.59 – “Good morning”
12.00 – 17.59 – “ Good afternoon”
18.00 – 23.59 – “Good evening”
Answering Guest Queries:
1. Find out the exact details required, by listening carefully and noting it down.
2. Ask appropriate questions about requirements.
3. Confirm all the details back to the guest at the time of inquiry to ensure correct info.
4. Give the required info. If it is a matter which will take time, tell the guest-specified time
which you are able to get back to him.
8. Enter the Guest Room:
1. Find out if the guest is in the room.
2. Announce yourself before entering the guest room.
3. In case the guest, wants you to come back later, then, politely ask for the time.
Position the maids cart in front of the guest room.
Turndown the Bed:
1. Enter the room, empty dustbin and ashtrays.
2. Remove the bedcover, fold it and place in the luggage rack drawer.
3. Remove pillow from the luggage rack and place on it on the head of the bed.
4. Make 90 angles with the second sheet.
5. Quilt and third sheet
9. 2. If a room is messy, it may require more extensive cleaning.
3. Remove ant room service tray, dishes and move them to the service pantry.
4. Empty the trash cans and replace the wastebasket liners.
5. Do a quick vacuum if required.
Tidy the Bathroom:
1. Neatly fold used towels.
2. Wipe the vanity area if required.
3. If required, replace the bathing towels.
4. Clear the dustbin if used.
10. Create a Pleasant Atmosphere:
1. Turn on the bedside lamps.
2. Close the drapes.
3. Draw the curtains so that there Is no light coming from the corners or centre.
4. Set the A/C temperature to what was set by the guest.
5. Double check everything, lock the room and leave the guest rom.
6. Update the status report.
11. PERFORMANCE CRITERIA
TASK SHEET 1.1
CRITERIA YES NO
1. Guest/staff housekeeping requests and service delivery are accepted
and recorded in accordance to enterprise policies.
2. Details of request made are confirmed and noted in accordance with
enterprise procedures.
3. Apologies are made when a request has arisen from a delayed
delivery of service.
4. Request not related to housekeeping are referred to appropriate
department.
5. Guest/staff housekeeping requests and service delivery are accepted
and recorded in accordance to enterprise policies and procedure.