This document appears to be a diagnostic test from Bolbok Integrated National High School in the Philippines related to housekeeping and guest services. It contains 40 multiple choice questions testing knowledge of various housekeeping terms and procedures related to cleaning guest rooms, maintaining order and safety, and ensuring guest comfort and privacy. Key areas covered include cleaning procedures and sequences, roles of various housekeeping staff, common terms used in guest services, and policies around guest rules and regulations. The test was administered to Grade 9 students to assess their understanding of topics in home economics and house living.

1. Republic of the Philippines
Department of Education
REGION IV-A CALABARZON
SCHOOLS DIVISION OF LIPA CITY
BOLBOK INTEGRATED NATIONAL HIGH SCHOOL
BOLBOK, LIPA CITY
Address: Purok 6, Katipunan Road, Bolbok, Lipa City, Batangas
Telephone No:(043) 981-0587
Email Address: bolbokinhs.records1982@gmail.com
Name: _______________________________ Score:___________
Grade 9 - _____________ Date: ____________
Diagnostic Test in TLE 9
______1. It is defined as the systematic process of making a home clean and neat.
a. Home Economics c. Home living
b. Housekeeping d. Housemaster
______2. This is the type of housekeeping and maintenance performed inside a house.
a. Domestic housekeeping b. Commercial housekeeping
______3. Applies to housekeeping and maintenance in commercial lodging establishments.
a. Domesticated housekeeping b. Commercial housekeeping
______4. Scope of housekeeping work will depend on where the housekeeping activity is performed.
a. True b. False c. Maybe
______5. The image of the house or lodging is reflected not only in the quality of facilities but also in the _________________.
a. Quality of housekeeping
b. Location of the house or lodging
c. Size of the structure
______6. It is not the responsibility of the housekeeper.
a. Housekeeping maintenance ensure everything is in order.
b. Checking occupant's comfortability.
c. Secure housekeeping materials and tools.
______7. For commercial housekeeping, this department is in-charge for the cleaning and room maintenance.
a. Linen and Laundry b. Room Service c. Room Maintenance
______8. Facilities and fixtures are properly arranged and installed.
a. Safety b. Orderliness c. Cleanliness
______9. Area is protected from pest infestation and regularly fumigated.
a. Orderliness b. Comfort c. Sanitation
______10. Surroundings are soothing in the eyes.
a. Eye appeal b. Comfort c. Orderliness
______11. House or lodging is provided with safety facilities.
a. Safety b. Maintenance c. Sanitation
______12. Supplies and materials are available when needed.
a. Maintenance b. Orderliness c. Eye Appeal
______13. Cleanliness and orderliness are the same.
a. True b. False c. Maybe
______14. It is the process of freeing your place from dust and germs through thoroughly washing, dusting and throwing away
unnecessary items.
a. Cleaning b. Organizing c. Maintaining
______15. Involves creating a system for storing and finding things.
a. Cleaning b. Organizing c. Maintaining
______16. Organizing comes first before cleaning.
a. True b. False c. Maybe
______17. Getting rid of clutter will lighten your workload.
a. True b. False c. Maybe
______18. If the time available for guestroom cleaning during work shift is 6 Hrs and 48 Min and each room attendant is expected
to clean 17 Guestrooms per shift, the time it takes for one room attendant is _____.
a. 18 min b. 24 min c. 28 min d. 20 min
______19. The following is not part of the guest room cleaning sequence.
a. Restock amenities c. Post charges to the guest folio
b. Dust, vacuum, and empty trash d. Load the housekeeping car with supplies
______20. These are meant to catch any problems that may have been overlooked during cleaning.
a. Room inspections b. Quality control c. Engineering audits d. Guestroom audits

2. Republic of the Philippines
Department of Education
REGION IV-A CALABARZON
SCHOOLS DIVISION OF LIPA CITY
BOLBOK INTEGRATED NATIONAL HIGH SCHOOL
BOLBOK, LIPA CITY
Address: Purok 6, Katipunan Road, Bolbok, Lipa City, Batangas
Telephone No:(043) 981-0587
Email Address: bolbokinhs.records1982@gmail.com
_______21. The housekeeping and ____________ department must work together to make sure that guest rooms are properly
maintained.
a. Front Desk b. Maintenance c. Security d. None of the above
_______22. A ___________ supervises, trains, and inspects the performance of assigned room attendants, turndown attendants,
and floor attendants, ensuring that all procedures are completed to the hotel's standards.
a. Floor Manager b. Floor Monitor c. Floor superintendent d. Floor supervisor
_______23. The DND cards in a maid’s trolley belong to ______.
a. Room service supplies c. Bathroom Supplies
b. Guest room supplies d. Linen supplies
_______24. If you are staying in a five-star hotel, you are an ______.
a. Guest of the hotel c. Extra high budgeted tourist
b. Middle budgeted tourist d. Guest of the company that has invited you
_______25. Fold given at corners of the bed while bed-making is called ____.
a. Tuck-in b. Valance c. Maitre d. Hinges
_______26. It refers to the upkeep and maintenance of cleanliness and orderliness in a house or a lodging establishment such as
inn, hotel, condominium, resort, dormitory or a hospital.
a. Front office b. Font office c. Housekeeping d. Housekepping
_______27. Supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of
the hotel.
a. Room boy, chambermaid or room attendant c. Assistant executive housekeeper
b. Head houseman or public area supervisor d. Housekeeping manager
_______28. Conduct routine inspection to check the quality of room make up. Ensures that the rooms are installed with standard
room amenities and that the area is free of safety hazards.
a. Gardener, and grounds maintenance crew c. Pest control technician
b. Head houseman or public area supervisor d. Rooms keeping/rooms maintenance supervisor
_______29. Responsibilities of the housekeeping department.
a. Submitting night scales report, serving as a communications center and recording of registered guests
b. Providing linen/laundry service, guestrooms maintenance, and maintenance of public areas
c. Attending rooms for expected arrivals, handling and distributing room keys, and receiving mails and parcel.
_______30. Applies to housekeeping maintenance at home. It covers the bedrooms, kitchen, dining, receiving area, grounds and
the surrounding areas within the house.
a. Domestic Housekeeping b. Institutional Housekeeping c. Executive Housekeeping
_______31. For commercial housekeeping, this department is in-charge for the cleaning and room maintenance.
a. Linen and laundry b. Room service c. Room maintenance
_______32. Cleaning the guest room is a duty of the ______.
a. Assistant housekeeper b. Room Attendant c. Front office manager
_______33. What is the meaning of “DNCO”
a. The room status when guest has vacated. c. The status of room is not ready for selling.
b. The guest settled the bill but did not check out. d. The status of the room that need extra amenities.
_______34. Which is the term of the room is occupied but the bed was not used?
a. Guest room attendant b. Occupied clean c. Sleep-out d. General clean
_______35. Guests are not liable to any damage of properties.
a. True b. False c. Maybe
_______36. Hotel rules and regulations are policies or agreements between hotel management and guests.
a. True b. False c. Maybe
_______37. Housekeepers are not hardworking because their job doesn’t require much.
a. True b. False c. Maybe
_______38. Does good communication a requirement to becoming a good housekeeper?
a. Not really b. No c. Yes
_______39. Housekeepers should know how to keep privacy of guests.
a. Not really b. No c. Yes
_______40. Housekeepers should maintain the cleanliness and overall appearance of guest rooms.
a. True b. False c. Maybe