This document discusses hotels, including: 1) Hotels provide paid lodging and have traditionally included a room with a bed and washstand, but now include modern amenities like private bathrooms and air conditioning. 2) Hotels can be classified based on their location (such as city center, airport, or resort hotels), facilities offered, size of property, length of guest stay, type of clientele, and pricing plans. 3) Hotels are organized into operational departments like front office, food and beverage, and housekeeping that directly serve guests, and administrative departments like maintenance, accounting, and marketing that support hotel operations.

1. Hotel Introduction

2.  A hotel is an establishment that provides paid lodging on a short
term basis
 Provides basic accommodation, in times past, consisting only of a
room with a bed, cupboard, a small table and a wash stand
 Largely been replaced by rooms with modern facilities including
en-suite bathrooms and air conditioning or climate controls
WHAT IS A HOTEL?

3. BASED ON LOCATION
FACILITIES OFFERED
BASED ON PROPERTY
LENGTH OF GUEST STAY
TYPE OF CLIENTELE
PRICING PLANS
BASIS OF OWNERSHIP
Hotel Classification

4. Based on Location
City Center:
 Generally located in the heart of city within a short business center,
shopping arcade. their location
 Rate are normally high due to their location advantages.
 The occupancy is high
 Example: Shangri-La Jakarta, Ritz Carlton Jakarta
Motels:
 They are located primarily on highways, the provide lodging travelers and
also provide ample parking space, length of stay usually overnight
Suburban Hotel:
 The generally have high traffic on weekend, it is ideal for budget hotel.
 Hotel rates are moderately low

6. Flotel/ Floatel/ Floating Hotel:
 As the name implies these hotels are established on luxury liner or ship.
 It is located on river, sea or big lake.
 It has long stay
Rotel:
 Hotel facilities available on wheels such as a train, caravan.
 They are normally used by small group or travelers
 Example: Palace on wheels
Airport Hotel:
 These hotels are set up near by the airport, the have transit guest who stay
over between flight
Resort Hotel:
 They are also termed as health resort or beach hill resort and so depending on
position and location.
 A resort is a place used for relaxation or recreation, attracting visitors for
vacations and /or tourism

7. Flotel

8. Rotel

9. Resort Hotel

10. Based on Property
Small size hotel:
 Hotel with 100 rooms or less
Medium size Hotel:
 Hotel with 100 – 300 rooms
Large size hotel:
 Hotel with 300 rooms or more
Mega size hotel:
 Hotel with 1000 room or more

11. Pricing Plans
European Plan:
 Hotel with Room charges only
American Plan:
Hotel with Room + All meal
Continental Plan:
 Hotel with Room + Continental Breakfast
Bed and Breakfast:
 Hotel with Room + English Breakfast

12. Based of Ownership
 Independently owned and operated
 Independently owned but leased to an operator
 Owned by single entity or group that ahs hired a hotel
management company to operate the property
 Owned and operated by a chain
 Owned by an independent investor or group and operated by a
chain
 Owned by an individual group and operated as a franchise of a
chain

13.  Transient hotels
 Residential or semi – residential properties
 Time share properties
Length of Guest Stay

14.  Business hotel
 Group hotel
 Family hotel
 Convention hotel
 Youth hostels
 Casino hotel
Types of Clientele

15.  Star rating
 Deluxe hotels
 Sports hostels
 Budget hotels
 Bed & breakfast
Facilities Offered

17. ONE STAR RATING
 Usually denotes independent and name brand hotel chains with a
reputation for offering consistent quality amenities.
 The hotel is usually small to medium-sized and conveniently
located to moderately priced attractions.
 The facilities typically include telephones and TV′s in the
bedroom.
 Some hotels offer limited restaurant service; however, room
service and bellhop service is usually not provided
STAR RATING

18. TWO STAR RATING
 Typically smaller hotels managed by the proprietor.
 The hotel is often 2 - 4 stories high and usually has a more
personal atmosphere.
 It′s usually located near affordable attractions, major
intersections and convenient to public transportation.
 Furnishings and facilities are clean but basic.
 Most will not have a restaurant on site but are usually within
walking distance to some good low-priced dining.
 Public access, past certain hours, may be restricted

19. THREE STAR RATING
 Typically these hotels offer more spacious accommodations that include
well appointed rooms and decorated lobbies.
 Bellhop service is usually not available.
 They are often located near major expressways or business areas,
convenient to shopping and moderate to high priced attractions.
 The hotels usually feature medium-sized restaurants that typically offer
service breakfast through dinner.
 Room service availability may vary. Valet parking, fitness centers and pools
are often provided

20. FOUR STAR RATING
 Mostly large, formal hotels with smart reception areas, front desk
service and bellhop service.
 The hotels are most often located near other hotels of the same caliber
and are usually found near shopping, dining and other major
attractions. The level of service is well above average and the rooms
are well lit and well furnished.
 Restaurant dining is usually available and may include more than one
choice.
 Some properties will offer continental breakfast and/or happy hour
delicacies.
 Room service is usually available during most hours. Valet parking
and/or garage service is also usually available.
 Concierge services, fitness centers and one or more pools are often
provided.

21. FOUR STAR RATING

22. FIVE STAR RATING
 These are hotels that offer only the highest level of accommodations and
services.
 The properties offer a high degree of personal service.
 Although most five star hotels are large properties, sometimes the small
independent (non-chain) property offers an elegant intimacy that can not
be achieved in the larger setting.
 The hotel locations can vary from the very exclusive locations of a
suburban area, to the heart of downtown.
 The hotel lobbies are sumptuous, the rooms complete with stylish
furnishing and quality linens.

23. FIVE STAR RATING

26. Hotel Organization Chart

27.  An hotel can provide good service, when its all departments work
together in an efficient and effective way, by showing good team work,
coordination and communication.
 The most important function of a hotel is to provide food and shelter to
prospective guest. To provide food & shelter, there are number of
departments or areas required, who must all function together round-
the-clock 24/7 .
DEPARTMENTAL CLASSIFICATION

28. These departments are broadly categorized into two groups:
OPERATIONAL DEPARTMENT (Core Department)
 Front office (revenue center)
 Food & Beverage service (revenue center)
 House keeping (cost center)
 Food production (kitchen) (cost center)
ADMINISTRATIVE DEPARTMENTS (Support Department)
 Maintenance department
 Account department
 Human resource department
 Electronic data processing department
 Communication department
 Security department
 Purchase department
 Stores
 Sales & marketing department