The document discusses various aspects of hosting guests and events in the hotel industry. It defines hosting as providing food, drink, accommodation and entertainment to people away from home. It then provides examples of different types of events a hotel may host, including celebrations, loyalty programs, management events, tours and dining experiences. It also offers guidance on protocols for seating arrangements and addressing guests of honor and VIPs.

2. H0sting is Hospitality
Derived from the Latin word hospitare meaning to
“receive as a guest’’
The act of kindness in welcoming and looking after
the basic needs of guests, mainly in relation to
food, drink ,accommodation and entertainment.

3. The Hotel Industry :
Provides food, drink, accommodation and
entertainment to people who are away from home.

4.  Celebrations
 Repeaters and Loyalty Guests
 Management Cocktails
 Focus Group
 Service Recovery Dinner
 Educational Tours
 Singles dinner
 Banqueting

5. Some examples of Celebrations;
 Birthdays
 Weddings
 Anniversaries
 Renewal of vows

9. Why should we host Repeaters?
 To enhance the relationship
 To promote your hotel.
 To secure future bookings.
 To gain feedback.

10. Management cocktails is defined as per the
following;
 It is a weekly event
 All guests are invited
 All Heads of Departments attend the cocktail
to interact with guests.
 Pass around snacks and drinks are provided.
 A special craft market is also organised with a
discounted price on the occasion.
 To ensure Visibility and interaction of
Management

12. What is Focus Group?
A focus group is a gathering of a small group of
guests with the same nationality to identify areas
of concern and look for feedback.
 Guests are chosen randomly
 The Front Office Manager run the process and
host the debate.
 Minutes are taken and action note distributed to
all department for corrective measures and
follow up.
 An Afternoon Tea is normally offered during the
session.

14. What is a Service Recovery Dinner?
A service recovery dinner is offered to guest
who had serious issues with the service
provided by the Hotel.
 Personalised Menu
 Private Venue.
 Top Service
 The General Manager or the Resident
Manager hosting the event.

16. An educational Tours is a group of professional
guests who works in a tour operator to sell and
promote our hotel.
They normally stay for one night to experience
your product.
The Sales Manager will host them till the
beginning until the departure from the hotel.
An hotel visit is a also performed during their
stay.

18. A Singles dinner is organised to regroup all in
house singles to ensure that are well looked
after as they are on their own.
This is done on a monthly period according to
hotel occupancy.
A member of Management normally host the
dinner.
Here also feedback is gathered to improve our
service.

19. It usually serves a purpose such as a charitable
gathering, a ceremony, or a celebration, and is
often preceded or followed by speeches in
honour of someone.
Some styles of Banqueting;
 End of year dinner for private companies.
 Group exclusivity
 Government Function.

21. Seating for Business Dining
 Seating arrangements are made by the host. It is
never correct for guests to shift name cards or take a
seat at a table other than one to which they have
been assigned. It is a host's prerogative to decide
how to seat its guests.

22. Who Sits Where at a Business Lunch or Dinner?
 When entertaining business associates in a hotel,
the head seats, at either end of the table, are
taken by the host and hostess.
 •At a round or square table, the head seat is
wherever the host wants to sit.
 •At a rectangular table, the head seats are at the
ends of the table.
 •The most important guests occupy the right-
hand seats, with the second most important
guests, if any, occupying the left-hand seats.

23.  At a business lunch or dinner where spouses
are not present, guests are more likely to be
seated in accordance with their importance.
 •The guest of honour is seated to the right of
the host, with a second guest of honour
seated to the left.
 •Less important guests are arranged, often
according to rank, around the table.

24. Hosting
Protocol

25. The President His/Her Excellency
Mr/Madam President
The Prime Minister The Honourable
The Vice President His/Her Excellency/Mr/Madam Vice President
The Former Presidents Mr/Mrs…………………
The Deputy Prime Minister Honourable
The Chief Justice His/Her Lordship
The Speaker of the
National Assembly
Mr.Speaker
Ministers Honourable
Leader of the Opposition Honourable
Members of the National
Assembly
Honourable
The Bishop of Port Louis His Lordship Bishop of Port Louis
The Bishop of Mauritius His Lordship Bishop of Mauritius or Rt. Rev.(name), Bishop of
Mauritius
Other Religious Heads Swami ji, Pandit ji (Hindu), Mawlana Saheb (Islam)

26. High Commissioners and
Ambassadors
Excellency/Ambassador/High
Commissioner
The Senior Puisne Judge Honourable
Lord Mayor of Port Louis His/Her Lordship
Mayor His/Her Worship

27. Before Service
 To know preferences on drink and food.
 To be aware of any allergens (Nuts, Milk, Egg,
Gluten free etc.)
 To get a list from chef for Veg and Non Veg.
 Have a good product knowledge of what is
being served. (Menu, condiments, Sauces)
 Good knowledge of beverages such as wine
and champagne.
 Briefing.

28. During Service
 To delegate a special waiter to serve PM and Host.
 Pull out and Pull in of chair during speech.
 Waiter must be ready with a glass of champagne in a
tray when PM finish speech.

29. Dinner start.
 First Course
 Adjust covers, and drinks service
 Second course
 Adjust covers, and drinks service
 Main Course
 Clear side plates and cruets, and adjust cover for
dessert.
 Dessert Course.
 Order of Tea, Infusion and Coffee.
 Service of tea, coffee, or infusion with miniature or
cookies.
End of service