Holly Anderson is seeking a professional office position where she can utilize her strong customer service, communication, and organizational skills. She has over 15 years of experience in various roles including legal collections, massage therapy, sales, and administrative support. Her background demonstrates exceptional leadership abilities and a proven track record of meeting goals and quotas.

1. Holly M. Anderson 1244 Upland Ave Ft. Wright, KY 41011
859-630-7187
OBJECTIVE
My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the
organization. I have a strong dedication to customer service and I possess exceptional communication and negotiation
skills. I am a driven sales performer who meets challenges head-on by proposing different approaches incorporating
teamwork. My strong leadership and organizational habits have proven profitable returns in all areas of professional
relationships.
PROFESSIONAL EXPERIENCE

2. Weltman, Weinberg & Reis, LPA Cincinnati, OH
2010-2014
Legal Collector
• Exceptional customer service skills demonstrating professional empathy. Ensures the swift
resolution of customer issues while complying with company policies and FDCPA.
• Prepares files for legal actions – receives judgments and researches methods to accomplish
execution per state and client guidelines.
• Exceeds 75 calls per day and working over 100 files daily.
RiverCenter Health Club Covington, KY 2008-2010
Facility Director & Massage Therapist
• Managed small health club in corporate office of Five Seasons with 3 staff
• Massage therapist for members
• Prepared EFT’s for 200 memberships, including collections
Northern Kentucky University (Independent Contract) 2006-2008 Highland Heights, KY
Faculty/Staff Massage Therapist for University Wellness Program
• Designed and implemented a Wellness iniative on campus to be the faculty/staff massage
therapist.
• Self promoted on-site services, special events, sports club contacts and heath fairs on campus
using several methods of marketing.
Mi Salon & Spa Florence, KY 2005 -2006
Licensed Massage Therapist (NCTMB Certified)
• Performed massage in spa to clients, managing appointments.
• Worked in scheduling; operating an 8 line switchboard for 76 salon/spa service technicians.
Delta Airlines Hebron, KY 1998-2001
Customer Service and Gate Agent
• Managed 3-5 flights per day greeting aircraft, running flight reports, assisting passengers and
meeting departure times for regional airline
Fischer Homes, Inc. Crestview Hills, KY 1993-1997
Department Coordinator for Architecture and Development / Outside Sales
• Administrative assistant to head architect and 17 employees preparing blueprints and
applications for building/zoning permits for new construction.
• Assisted in research of new products in home design.
• Worked in the field as a sales representative opening a new community in Lebanon, OH guiding
customers from contract through construction to closing.
2014-Present
Legal Secretary
• Performs all administrative duties for firms six (6) attorneys.
• Prepares legal documents and filings for legal actions – managing the legal flow to judgments
and researches methods to accomplish execution per state and client guidelines.
• Works in a team environment to manage three (3) states and the court systems within,
representing client guidelines and firm goals.