This document discusses how to hire developers and cultivate innovation within an agency. It recommends hiring developers to help retain both employees and clients through building useful tools. Developers should be entrepreneurial, technical people who are given ownership over the work they do. Agencies are advised to use standardized coding tests and code reviews during the hiring process to verify resumes. The overall message is that bringing developers into the culture and having them understand the domain can make them more powerful assets for an agency's growth.