Health IT Summit San Francisco 2015 - Case Study "Mobilizing the Workforce: No Trade-off Between Productivity & HIPAA Compliance" Why should any healthcare organization allow the implicit need to secure patient information to affect the efficiency and productivity of their employees? There does not have to be a trade-off between mobile workforce productivity and HIPAA compliance. Listen in as Josh Kephart, Director of IT at CenClear, shares how his organization was able to greatly improve the mobility of its workforce, and data security standards, by adopting new mobile technologies – which resulted in a $105,000 reduction of the annual budget, a 5% increase in billable hours, and a reduction of paper consumption by 400,000 pages. Josh Kephart Director of IT CenClear

1. Mobilizing the Workforce
No Trade-off Between Productivity & HIPAA Compliance
March 3rd, 2015

2. Presenting
Josh Kephart
Director of IT

3. About CenClear
Dedicated to providing services to children
and families in central Pennsylvania.
• Founded in 1980
• 600+ employees
• Programs include a variety of childhood education & behavior health services
• Reaching more than 1,700 families & 3,300 children each year

4. How We Operated
• Antiquated Wi-Fi only Fujitsu tablets for remote reporting
• Reporting – combination home-grown Excel & Word docs and paper forms
• VPN connectivity from hotspot or staff member’s home
Challenges:
− Rural geography with poor connectivity
− Serious HIPAA compliance vulnerabilities
− Excessive travel costs
− Delayed submissions of reporting & billing

5. Our Vision
• Improve the mobilization of our workforce
• Increase efficiency of mobile reporting
• Reduce operational costs
• Meet & maintain HIPAA compliance
Initial Solutions:
− Hosted client management software solution
− iPads utilizing Verizon LTE Network
− Microsoft Office for iPad
− Mobile Device Management (MDM) solution

6. Pilot – Phase I
• Acquired 20 iPads from Verizon
• Utilized Verizon LTE Network
• Defined management, security, and control requirements for iPads
• Implemented Globo’s MDM solution
Conclusion: Success!
 iPads demonstrated successful connectivity
 Management & security requirements met
 Immediate acceptance of iPads by all testing end users

7. Pilot – Phase I – What We Learned
Following Phase I, we identified the following requirements:
 Separation of business-related data from native data on the iPad
 Providing end users secure access & edit capabilities to CenClear shared files
 Ensuring a positive and acceptable end user experience

8. Pilot – Phase II
• Implemented Globo’s Secure Workspace solution
• Utilized Microsoft Excel & Word on iPad
Conclusion: Not so much…
 Security of company Email & PIM data met
− Excel & Word docs NOT viable on iPad
− Unhappy end users

9. Pilot – Phase II – What We Learned
Following Phase II, we identified the following requirements:
 Creation of proprietary forms application solution to replace Excel & Word
 Host forms application inside Globo’s Secure Workspace solution

10. What We Implemented
330 iPads
Verizon LTE
Network
Mobile Device Management
& a Secure Workspace
Credible

11. Results
 Improved HIPAA compliance
 Improved efficiency
• Reduced data entry errors
• More timely reporting
 Reduced Costs
 Less Help Desk calls due to
better connectivity
 Reduced paper consumption
 $105k reduction in budget
 5% increase in billable hours
Honorable Mention at Mobile
Enterprise Magazine’s 2014
Mobilizer Awards
Info Security's 11th Annual
2015 Global Excellence
Awards Finalist

12. Next Steps
 Replacement of all paper forms and Excel & Word docs on iPads
 Globo providing turnkey proprietary forms application to reside in it’s Secure
Workspace solution
Key to Success?
 Involved end users

13. Questions?
Monika Froehlich
Inside Sales Manager
mfroehlich@globoplc.com
(650) 433-7946
Josh Kephart
Director of IT
jkephart@cenclear.org
(814) 342-5678 Ext. 2213