This document outlines the roles and responsibilities within the Client Management, Hiring Consultant Network, and Operations teams at a staffing organization. The Client Management team includes Client Executives who set strategic plans, Program Managers who develop recruitment programs, and Account Managers who work with clients to deliver candidates. The Hiring Consultant Network team includes managers who recruit and train consultants, and consultants who recruit candidates for assigned positions. The Operations team includes a Sourcing Center that finds candidates, a Job Performance Center that handles operations, and an Information Analyst that supports reporting.

1. March 25, 2013
Client Services

2. 2
Job Performance Center
Client Management
Hiring Consultants
Clients
Client-centric Focus

3. Organization
3
Client
Management
Job
Performance
Center
Hiring
Consultant
Network
Hire
Service
Hire
Recruiting
Hire
Performance
Hire Satisfaction
Client Services
Sourcing Operations

4. Organization
4
Client Executive
Client Program
Manager(s) Hiring Consultant(s)
Client
Management
Client Program
Manager(s)
Hiring Consultant(s)
Client Account
Manager(s)
Hiring Consultant(s)
Associate(s)

5. 5
Client
Executive
• Set client strategic
plan
• Oversee plan
execution
• Use Elevate™ method
to manage executive
relationships
• Provide leadership to
Accolo client team
• Deliver targeted
annual revenue and
profit
Client Program
Manager
• Develop recruitment
program plan
• Use Elevate™ method
to manage program
• Staff and manage
recruiting & sourcing
team to deliver
qualified candidates
• Monitor, measure,
adjust based on
client’s hiring results
Client Account
Manager
• Work with multiple
clients to delivery
qualified candidates
• Use Elevate™ method
to manage activities
• Staff and manage
projects with recruiters
• Monitor, measure,
adjust based on
client’s hiring results
Client Management - Roles

6. Organization
6
HCN Manager
Hiring
Consultant
Network
Hiring Consultant(s)

7. 7
HCN Manager
• Recruit, train, retain a high
quality, productive HCN
team
• Provide HCs with tools,
methods, resources to
support successful
recruiting and job
satisfaction
• Ensure a consistent, high
quality client experience
through standardized
training, mentorship and
certification of HCN
members
Hiring Consultant
• Recruit and HIRE for
assigned positions through
the effective use of
recruiting resources
• Deliver consistent, high
quality recruiting service
to clients
• Ensure client and
candidate satisfaction
Hiring Consultant Network - Roles

8. Organization
8
Operations
Job
Performance
Center
Operations Analyst
Sourcing Center
Sourcing Coordinator
Sourcing Partners
Sourcing Consultant
Network
Information Analyst
Recruiting Associate

9. 9
Sourcing Center
Manager (FTE)
• Overall management
of Accolo’s sourcing
resources
• Build systematic
sourcing program
• Test, analyze, rollout
sourcing vendors
• Management of
specialized sourcing
and job board vendors
• Review job health daily
Sourcing
Coordinator (FTE)
• Perform general
sourcing
• Conduct
eGrabber/Rightwave
campaigns
• Post to specialty job
boards
• Perform LinkedIn
Recruiter sourcing
• Conduct phone
screens
Sourcing
Consultants &
Partners (Contract)
• Perform specialty
sourcing for assigned
projects
• Deliver qualified
candidates
• Provide specific
industry, functional
sourcing expertise
Sourcing Center - Roles

10. 10
Operations Manager
• Manage operations
team
• Manage contracts and
monitor performance of
vendors & partners
• Lead operational
process improvement
initiatives
• Coordinate Accolo
system integration
• HCN portal / site
management
Operations - Roles
Recruiting Associate
• Post jobs to Accolo’s
standard, approved job
boards
• Submit and track
candidates for
background screening
and professional
reverence checks
• Clone jobs approved for
re-launch
• Support HCN operations
initiatives

11. 11
Information Analyst
• Support monthly client
billing
• Produce HCN payment
information
• Coordinate setup,
processing of reports
• Update and maintain
Accolo Library
• Provide analysis and
insight based on
reporting information
Operations – Roles (cont’d)