Rachel Behling-Projects2016Area coach of operations
•Download as PPTX, PDF•
0 likes•16 views
This document describes the responsibilities and accomplishments of an Area Coach of Operations. The coach gathers requirements for process improvements by analyzing data and communicating with stakeholders. They also continuously evaluate priorities by setting objectives and goals. Some key accomplishments include opening 13 new business sites, creating process improvement systems as a beta district, and implementing programs for profit and loss, guest service, and leadership development.
Report
Share
Report
Share
Recommended
KShiva New CV
This summary provides an overview of the key skills and experience of the job candidate:
The candidate has nearly 5 years of experience in customer servicing roles in business process outsourcing and banking sectors. They have a record of developing strategies and procedures to improve customer satisfaction, reduce costs, and achieve performance targets. The candidate also has experience leading and mentoring cross-functional teams. Their most recent role was as a Trade & Supply Chain Officer from 2013 to 2016 where they helped acquire new clients, increase revenue, and streamline processes. Prior to that they held roles as a Process Advisor and Practitioner focused on customer relationship management and processing customer accounts.
Job profile at Nets - SAP HCM consultant - Dan Chi Chan
This job profile summarizes the primary responsibilities, area of responsibility, roles, and required competences and experience for an SAP HCM and Authorizations Application Manager position. The key responsibilities include driving application development, maintenance and support for various SAP modules including HCM, SuccessFactors, and Authorizations. The manager is responsible for the SAP HCM application processes, roadmap, budget and stakeholder management. They will lead projects, analyze requirements, design and implement solutions, and provide technical support. Strong skills in analysis, design, communication, and SAP HCM configuration are required along with experience managing projects and advising business stakeholders.
Resume
Saras Bansal is a business analyst with extensive experience in banking and financial services across India, Europe, Singapore, and Dubai. She has skills in communication, requirements gathering, project management, change management, and business process reengineering. Her work history includes managing projects focused on process improvements, system integrations, and developing solutions at Barclays Bank and Suntrix. She holds a post-graduate diploma in finance and marketing and a bachelor's degree in commerce.
Kashi Vishwanath R 2016
Vishwanath Kashi has over 10 years of experience in BPO operations such as dialer operations, collections, customer service, and projects. He currently serves as the Manager of Dialer Operations at GE Capital BPMSL in Chennai, where he manages a team of 11 analysts and oversees dialer processes for collections, sales, and service. Some of his responsibilities include managing dialer infrastructure, performance reporting, process improvements, and people management. He has a background in hotel management and is proficient in English, Hindi, Kannada, and Tamil.
Ap4 zba exec overview
This document provides an agenda and summary of a strategic training curriculum review for account planning for ZBA (a collaborative approach). It discusses feedback from the field on gaps in current training. It outlines course objectives for an AP4ZBA course, including conducting research on top accounts and delivering a financial impact statement in a role play. It also shows how the training is aligned with performance metrics and discusses recent positive attendee feedback. Finally, it outlines the components of the commercial curriculum continuum, including courses on strategic account planning, account management, social media selling, and business intelligence.
Vinay S R2R
Vinay S is a seasoned Accounts professional with over 6 years of experience in accounting, finance, team management, and auditing. He currently works as an Advance Team Lead at Hewlett Packard India in Bangalore, where he leads a team of 10 people and is responsible for balance sheet review, reporting financial metrics, and managing project deliverables. Vinay has received several awards for his performance and contributions to improving processes. He holds an MBA in Finance and a Bachelor of Commerce degree.
Resume
Cidia Bryan is an operations manager with over 10 years of experience in business operations and customer service. She has a proven track record of increasing production by 18% while reducing costs by over $50,000 as the operations manager at H&R Block. Her skills include strategic planning, process improvement, budgeting, and motivating teams. She currently oversees the operations of 6 H&R Block offices with 76 employees.
Lourdeson CV
Lourdeson Derose has 10 years of experience in finance, accounts, and operations management in the BPO industry. He currently serves as the Deputy Manager at Wipro BPS, where he manages order to cash operations and ensures timely invoice processing and collection of payments. Previously, he worked at Accenture for over 6 years as a team lead managing treasury, cash management, and payroll processes. He has a B.Com from Loyola College and is proficient in ERP systems like Oracle, SAP, and JD Edwards.
Recommended
KShiva New CV
This summary provides an overview of the key skills and experience of the job candidate:
The candidate has nearly 5 years of experience in customer servicing roles in business process outsourcing and banking sectors. They have a record of developing strategies and procedures to improve customer satisfaction, reduce costs, and achieve performance targets. The candidate also has experience leading and mentoring cross-functional teams. Their most recent role was as a Trade & Supply Chain Officer from 2013 to 2016 where they helped acquire new clients, increase revenue, and streamline processes. Prior to that they held roles as a Process Advisor and Practitioner focused on customer relationship management and processing customer accounts.
Job profile at Nets - SAP HCM consultant - Dan Chi Chan
This job profile summarizes the primary responsibilities, area of responsibility, roles, and required competences and experience for an SAP HCM and Authorizations Application Manager position. The key responsibilities include driving application development, maintenance and support for various SAP modules including HCM, SuccessFactors, and Authorizations. The manager is responsible for the SAP HCM application processes, roadmap, budget and stakeholder management. They will lead projects, analyze requirements, design and implement solutions, and provide technical support. Strong skills in analysis, design, communication, and SAP HCM configuration are required along with experience managing projects and advising business stakeholders.
Resume
Saras Bansal is a business analyst with extensive experience in banking and financial services across India, Europe, Singapore, and Dubai. She has skills in communication, requirements gathering, project management, change management, and business process reengineering. Her work history includes managing projects focused on process improvements, system integrations, and developing solutions at Barclays Bank and Suntrix. She holds a post-graduate diploma in finance and marketing and a bachelor's degree in commerce.
Kashi Vishwanath R 2016
Vishwanath Kashi has over 10 years of experience in BPO operations such as dialer operations, collections, customer service, and projects. He currently serves as the Manager of Dialer Operations at GE Capital BPMSL in Chennai, where he manages a team of 11 analysts and oversees dialer processes for collections, sales, and service. Some of his responsibilities include managing dialer infrastructure, performance reporting, process improvements, and people management. He has a background in hotel management and is proficient in English, Hindi, Kannada, and Tamil.
Ap4 zba exec overview
This document provides an agenda and summary of a strategic training curriculum review for account planning for ZBA (a collaborative approach). It discusses feedback from the field on gaps in current training. It outlines course objectives for an AP4ZBA course, including conducting research on top accounts and delivering a financial impact statement in a role play. It also shows how the training is aligned with performance metrics and discusses recent positive attendee feedback. Finally, it outlines the components of the commercial curriculum continuum, including courses on strategic account planning, account management, social media selling, and business intelligence.
Vinay S R2R
Vinay S is a seasoned Accounts professional with over 6 years of experience in accounting, finance, team management, and auditing. He currently works as an Advance Team Lead at Hewlett Packard India in Bangalore, where he leads a team of 10 people and is responsible for balance sheet review, reporting financial metrics, and managing project deliverables. Vinay has received several awards for his performance and contributions to improving processes. He holds an MBA in Finance and a Bachelor of Commerce degree.
Resume
Cidia Bryan is an operations manager with over 10 years of experience in business operations and customer service. She has a proven track record of increasing production by 18% while reducing costs by over $50,000 as the operations manager at H&R Block. Her skills include strategic planning, process improvement, budgeting, and motivating teams. She currently oversees the operations of 6 H&R Block offices with 76 employees.
Lourdeson CV
Lourdeson Derose has 10 years of experience in finance, accounts, and operations management in the BPO industry. He currently serves as the Deputy Manager at Wipro BPS, where he manages order to cash operations and ensures timely invoice processing and collection of payments. Previously, he worked at Accenture for over 6 years as a team lead managing treasury, cash management, and payroll processes. He has a B.Com from Loyola College and is proficient in ERP systems like Oracle, SAP, and JD Edwards.
Ambareesh Kulkarni, Professional background
In this presentation I have described my management philosophy and methods that I have developed and actively use through my teams to deliver impact and customer success
Resume Senior Project Manager ICT
Resume of experienced Senior Project Manager with strong technical direction and strategy development to Agile, looking for work in Canada. PMP® Certified
Bob_Willis
This document provides a summary of an individual's qualifications and experience. It includes:
- Over 10 years of experience in operations management, business development, customer service and project management in the IT and ITES industries.
- Experience managing business functions and teams, developing strategies and processes, and maintaining client relationships.
- Recent experience as a Manager at HCL Technologies where responsibilities included managing audits, budgets, profitability tracking and training.
- Previous roles include Senior Analyst, Senior Process Analyst, and Assistant Consultant with responsibilities like resource management, process implementation, customer support and report generation.
- Relevant skills and qualifications include Prince2, ITIL, Agile, Six Sigma training
Tob resume 4 23-16
Teresa O'Brien has over 25 years of experience in banking and management. She has held several leadership roles including Vice President of Project and Process Management and Vice President of Operations at Consumers Credit Union. In her current role, she oversees the Project Management Office and leads projects such as mergers, systems conversions, and process improvement initiatives. Teresa has a proven track record of achieving cost savings and revenue gains through process optimization and new program implementation. She brings strong skills in project management, operations management, process improvement, and personnel leadership.
Pmo cks
this is one of my project to established a PMO consultancy company. any enquiries please dont hesitate to contact me
Ashish Kundan_AON CV
Ashish Kundan has over 11 years of experience in operations management, process improvement, client servicing, and resource management. He currently works as an India Operations Manager at Aon Hewitt, where he leads a team and oversees all operational activities. Prior to this role, he held positions with increasing responsibility at Aon Hewitt over 7 years. Kundan has a strong track record of achieving growth objectives, maximizing efficiency, and resolving issues. He is skilled in managing teams, identifying improvement areas, and ensuring customer satisfaction.
Brandon Garner Resume
Brandon Garner has over 12 years of experience in management and customer service roles within the financial services industry. He has a proven track record of exceeding goals and initiatives related to loan collections, risk assessment, and loss prevention. Currently he is an Associate Manager at H&R Block managing multiple teams and seasonal staff. Previously he held Supervisor roles at US Bank and Chrysler Financial where he consistently delivered exceptional employee coaching and development.
Brian Talbot - Sample Strategic Commercial Real Estate Work
Brian Talbot is an experienced tenant representative who specializes in complex strategic real estate projects for major corporate clients. He has assisted over a dozen clients in more than 1.25 million square feet of lease and purchase transactions and 12 million square feet of strategic advisory projects globally. Some of his accomplishments include playing an integral role in CBRE's standardization of planning processes for Hewlett Packard and authoring metro plans for SAP, HP, and other clients in various cities. He also conducted portfolio analyses and strategic plans for properties of AT&T, Fireman's Fund, McKesson, and other firms. A client reference praised Brian's attention to detail and ability to efficiently produce results on complex planning projects.
Accolo Client Services Organization Overview
This document outlines the roles and responsibilities within the Client Management, Hiring Consultant Network, and Operations teams at a staffing organization. The Client Management team includes Client Executives who set strategic plans, Program Managers who develop recruitment programs, and Account Managers who work with clients to deliver candidates. The Hiring Consultant Network team includes managers who recruit and train consultants, and consultants who recruit candidates for assigned positions. The Operations team includes a Sourcing Center that finds candidates, a Job Performance Center that handles operations, and an Information Analyst that supports reporting.
Skills resume format
Bruce Bennett is an experienced executive seeking a new opportunity. He has over 30 years of experience in team management, operations leadership, sales, marketing, and start-ups. Notable achievements include increasing revenue at Synovate from $2.5M to $5M over 2 years and developing new products and services. He holds a Bachelor's degree from the University of South Florida and has worked in leadership roles at several market research firms.
Mayuran Sridhar Athimoolam (MAX) Resume
Mayuran Sridhar Athimoolam has over 10 years of experience in business process analysis and improvement. He currently works as a Business Process Analysis and Improvement Manager at HCL America for CEVA Logistics Miami, where he manages end-to-end business processes and client relations across 7 major locations. Some of his accomplishments include preventing $1.8M in revenue leakage, improving key operational KPIs which reduced turnaround times by 50-60%, and recovering $400,000 by reducing past due accounts receivables. He has a Master of Science in Computer Technology from Anna University Chennai and is Six Sigma Green Belt certified.
Brian D resume
Brian D. Adams has over 20 years of experience in quality control, graphic design, and records management. He has strong skills in Microsoft Office, Adobe Photoshop, managing client projects, and resolving technical issues. Adams has held positions at Senyah Creations as an owner and graphic designer, Energy Future Holdings in records management, and ConchoBusinessSolutions as a regional account representative. He also has experience in quality control and testing from his previous role at GAF Materials Corporation.
Joginder Singh_SL
Joginder Singh has over 12 years of experience in SAP project management, business analysis, and delivery management. He currently works as a Delivery Lead and Architect at Tata Consultancy Services in Hyderabad, where he is responsible for coordinating projects with clients and ensuring projects are completed on time, on budget, and to quality standards. He has extensive expertise in SAP modules including SD, MM, FI, and extensive experience working with clients in various locations around the world.
Resume_Madhu Verma_Feb 2016
Madhu Verma is a certified project manager with over 12 years of experience in consulting, transformation, and service delivery optimization. She has extensive experience leading projects in areas such as source to pay, order to cash, travel and expense, and payroll. Currently she is a senior manager at Genpact where she leads projects such as data migrations, process reengineering, and shared services center implementations. She has a strong track record of successfully delivering projects on time and within budget while ensuring quality standards are met.
Neal Brawner - Resume
Neal Brawner has over 18 years of experience in operations management and leadership roles. He has a proven track record of growing businesses, most notably growing a small two employee landscaping business into an eight employee $165k per year business. He has received awards for his work in processing loans and subordinations. Currently, he owns his own business providing account marketing, contract negotiation, and sales services in the landscape industry.
Bryan k spence resume march 2016
I want to be known as a results oriented professional that can deliver quality oriented strategies through productive, logical and mindful statistics for any prospective employer.
DIVINNA MERCER_Project CoordMgr
Divinna Mercer seeks a project coordinator position that will allow advancement to project manager. She has a MBA in project management and over 10 years of experience in project management, sales, and training. Her skills include project development, data analysis, customer relations, planning, and leadership. She currently works as a volunteer remote project manager and has previously held positions as an assistant manager, salesperson, and trainer.
Resume
Pavenjit Singh Minhas has nearly 5 years of experience in operations management, customer relationship management, and team management. He is currently an Assistant Manager at Wipro BPO Ltd in India, where he manages a team of 60 associates and is responsible for meeting commercial targets and ensuring quality of service. He has a Bachelor's degree in Commerce from Burdwan University in India.
Professional Resume 2015
Travis Garcia has over 15 years of experience as a Banking Center Manager and Vice President at Bank of America, where he has received numerous awards for his leadership and performance. He has a track record of successfully managing teams, developing new business opportunities, and implementing initiatives that increased sales, customer experience scores, and operational efficiencies. Garcia holds a Bachelor's degree in Communication from William Paterson University and has experience facilitating leadership development programs.
Rohaan N Johar
This document provides a summary of Rohaan N Johar's professional experience and qualifications. It outlines his 13 years of experience in quality assurance, quality control, project management, operations management, auditing, and process improvement. It also lists his educational background and certifications in fields like ISO standards, customer service, telecommunications, and operations management. Key roles included senior quality manager, manager of operations management, and customer service roles. Notable accomplishments include projects that achieved cost savings and process improvements.
More Related Content
What's hot
Ambareesh Kulkarni, Professional background
In this presentation I have described my management philosophy and methods that I have developed and actively use through my teams to deliver impact and customer success
Resume Senior Project Manager ICT
Resume of experienced Senior Project Manager with strong technical direction and strategy development to Agile, looking for work in Canada. PMP® Certified
Bob_Willis
This document provides a summary of an individual's qualifications and experience. It includes:
- Over 10 years of experience in operations management, business development, customer service and project management in the IT and ITES industries.
- Experience managing business functions and teams, developing strategies and processes, and maintaining client relationships.
- Recent experience as a Manager at HCL Technologies where responsibilities included managing audits, budgets, profitability tracking and training.
- Previous roles include Senior Analyst, Senior Process Analyst, and Assistant Consultant with responsibilities like resource management, process implementation, customer support and report generation.
- Relevant skills and qualifications include Prince2, ITIL, Agile, Six Sigma training
Tob resume 4 23-16
Teresa O'Brien has over 25 years of experience in banking and management. She has held several leadership roles including Vice President of Project and Process Management and Vice President of Operations at Consumers Credit Union. In her current role, she oversees the Project Management Office and leads projects such as mergers, systems conversions, and process improvement initiatives. Teresa has a proven track record of achieving cost savings and revenue gains through process optimization and new program implementation. She brings strong skills in project management, operations management, process improvement, and personnel leadership.
Pmo cks
this is one of my project to established a PMO consultancy company. any enquiries please dont hesitate to contact me
Ashish Kundan_AON CV
Ashish Kundan has over 11 years of experience in operations management, process improvement, client servicing, and resource management. He currently works as an India Operations Manager at Aon Hewitt, where he leads a team and oversees all operational activities. Prior to this role, he held positions with increasing responsibility at Aon Hewitt over 7 years. Kundan has a strong track record of achieving growth objectives, maximizing efficiency, and resolving issues. He is skilled in managing teams, identifying improvement areas, and ensuring customer satisfaction.
Brandon Garner Resume
Brandon Garner has over 12 years of experience in management and customer service roles within the financial services industry. He has a proven track record of exceeding goals and initiatives related to loan collections, risk assessment, and loss prevention. Currently he is an Associate Manager at H&R Block managing multiple teams and seasonal staff. Previously he held Supervisor roles at US Bank and Chrysler Financial where he consistently delivered exceptional employee coaching and development.
Brian Talbot - Sample Strategic Commercial Real Estate Work
Brian Talbot is an experienced tenant representative who specializes in complex strategic real estate projects for major corporate clients. He has assisted over a dozen clients in more than 1.25 million square feet of lease and purchase transactions and 12 million square feet of strategic advisory projects globally. Some of his accomplishments include playing an integral role in CBRE's standardization of planning processes for Hewlett Packard and authoring metro plans for SAP, HP, and other clients in various cities. He also conducted portfolio analyses and strategic plans for properties of AT&T, Fireman's Fund, McKesson, and other firms. A client reference praised Brian's attention to detail and ability to efficiently produce results on complex planning projects.
Accolo Client Services Organization Overview
This document outlines the roles and responsibilities within the Client Management, Hiring Consultant Network, and Operations teams at a staffing organization. The Client Management team includes Client Executives who set strategic plans, Program Managers who develop recruitment programs, and Account Managers who work with clients to deliver candidates. The Hiring Consultant Network team includes managers who recruit and train consultants, and consultants who recruit candidates for assigned positions. The Operations team includes a Sourcing Center that finds candidates, a Job Performance Center that handles operations, and an Information Analyst that supports reporting.
Skills resume format
Bruce Bennett is an experienced executive seeking a new opportunity. He has over 30 years of experience in team management, operations leadership, sales, marketing, and start-ups. Notable achievements include increasing revenue at Synovate from $2.5M to $5M over 2 years and developing new products and services. He holds a Bachelor's degree from the University of South Florida and has worked in leadership roles at several market research firms.
Mayuran Sridhar Athimoolam (MAX) Resume
Mayuran Sridhar Athimoolam has over 10 years of experience in business process analysis and improvement. He currently works as a Business Process Analysis and Improvement Manager at HCL America for CEVA Logistics Miami, where he manages end-to-end business processes and client relations across 7 major locations. Some of his accomplishments include preventing $1.8M in revenue leakage, improving key operational KPIs which reduced turnaround times by 50-60%, and recovering $400,000 by reducing past due accounts receivables. He has a Master of Science in Computer Technology from Anna University Chennai and is Six Sigma Green Belt certified.
Brian D resume
Brian D. Adams has over 20 years of experience in quality control, graphic design, and records management. He has strong skills in Microsoft Office, Adobe Photoshop, managing client projects, and resolving technical issues. Adams has held positions at Senyah Creations as an owner and graphic designer, Energy Future Holdings in records management, and ConchoBusinessSolutions as a regional account representative. He also has experience in quality control and testing from his previous role at GAF Materials Corporation.
Joginder Singh_SL
Joginder Singh has over 12 years of experience in SAP project management, business analysis, and delivery management. He currently works as a Delivery Lead and Architect at Tata Consultancy Services in Hyderabad, where he is responsible for coordinating projects with clients and ensuring projects are completed on time, on budget, and to quality standards. He has extensive expertise in SAP modules including SD, MM, FI, and extensive experience working with clients in various locations around the world.
Resume_Madhu Verma_Feb 2016
Madhu Verma is a certified project manager with over 12 years of experience in consulting, transformation, and service delivery optimization. She has extensive experience leading projects in areas such as source to pay, order to cash, travel and expense, and payroll. Currently she is a senior manager at Genpact where she leads projects such as data migrations, process reengineering, and shared services center implementations. She has a strong track record of successfully delivering projects on time and within budget while ensuring quality standards are met.
Neal Brawner - Resume
Neal Brawner has over 18 years of experience in operations management and leadership roles. He has a proven track record of growing businesses, most notably growing a small two employee landscaping business into an eight employee $165k per year business. He has received awards for his work in processing loans and subordinations. Currently, he owns his own business providing account marketing, contract negotiation, and sales services in the landscape industry.
Bryan k spence resume march 2016
I want to be known as a results oriented professional that can deliver quality oriented strategies through productive, logical and mindful statistics for any prospective employer.
DIVINNA MERCER_Project CoordMgr
Divinna Mercer seeks a project coordinator position that will allow advancement to project manager. She has a MBA in project management and over 10 years of experience in project management, sales, and training. Her skills include project development, data analysis, customer relations, planning, and leadership. She currently works as a volunteer remote project manager and has previously held positions as an assistant manager, salesperson, and trainer.
Resume
Pavenjit Singh Minhas has nearly 5 years of experience in operations management, customer relationship management, and team management. He is currently an Assistant Manager at Wipro BPO Ltd in India, where he manages a team of 60 associates and is responsible for meeting commercial targets and ensuring quality of service. He has a Bachelor's degree in Commerce from Burdwan University in India.
Professional Resume 2015
Travis Garcia has over 15 years of experience as a Banking Center Manager and Vice President at Bank of America, where he has received numerous awards for his leadership and performance. He has a track record of successfully managing teams, developing new business opportunities, and implementing initiatives that increased sales, customer experience scores, and operational efficiencies. Garcia holds a Bachelor's degree in Communication from William Paterson University and has experience facilitating leadership development programs.
Rohaan N Johar
This document provides a summary of Rohaan N Johar's professional experience and qualifications. It outlines his 13 years of experience in quality assurance, quality control, project management, operations management, auditing, and process improvement. It also lists his educational background and certifications in fields like ISO standards, customer service, telecommunications, and operations management. Key roles included senior quality manager, manager of operations management, and customer service roles. Notable accomplishments include projects that achieved cost savings and process improvements.
What's hot (20)
Brian Talbot - Sample Strategic Commercial Real Estate Work
Brian Talbot - Sample Strategic Commercial Real Estate Work
Rachel Behling-Projects2016Area coach of operations
- 1. Area Coach of Operations-Projects & Process Improvements Gather, define and document process improvement requirements for current and future projects by conducting data analysis supported by on-going communications with stakeholder groups. Continuous evaluation of priorities (set qualitative objectives and quantitative goals). • Opened 13 new business sites • Created Process Improvement Systems as beta district • Created/Implemented P&L, Guest Service, & Leadership Development Programs Area Coach of Operations Opened 13 new locations Created Process Improvement Systems Implemented P&L, Guest Service, & Leadership Development Programs Drove Financial Performance