Learn how Intuit continues to reinvent itself while maintaining a customer-obsessed culture and how Intuit applies lean principles across every aspect of their business and the role this plays in innovation across the organization.
More stories of Lean in digital on www.lean-digital-summit.com
Dr Pierre Masai is the VP Information Systems at Toyota Motor Europe. Discover his presentation from the Lean Digital Summit 2019.
More Lean IT stories on www.lean-digital-summit.com
Crafting Delightful Experiences Through The Lenses Of InnovationYellow Slice
Have an overall look at desirability, feasibility, viability, usability & conclusion of how to craft delightful user experiences through lenses of innovation.
Product Strategy - How to figure out a plan for your product?Julie Knibbe
- What is product strategy?
- How do you evaluate your current position and performance (KPIs, metrics, Kano..)
- Can you be agile and have a vision?
- How to master the art of roadmapping when you have to juggle short term gains and longer term projects?
Aviation is a very challenging industry as it acts on the complex intersection of technology, regulations, competing commercial organizations and environmental concerns. KLM, the royal Dutch airline, can proudly look back on 100 years of history in aviation. They anticipated that the next 100 years will require a new way of innovating, with more impact. KLM is convinced that design is a key ingredient in this shift. In 2019, KLM developed and kicked off a program, in collaboration with Livework, that combines design training, coaching on the job, and impact measurement. The program sets out to empower employees across departments to use a design as a means to increase collaboration, process efficiency, solution adoption and informed decision making. As KLM finds itself in the middle of unprecedented times going through a global pandemic, they have to cope with a completely changed context. We will share our honest story about how we needed to adapt our ambition of the Increasing Innovation Impact program.
Dr Pierre Masai is the VP Information Systems at Toyota Motor Europe. Discover his presentation from the Lean Digital Summit 2019.
More Lean IT stories on www.lean-digital-summit.com
Crafting Delightful Experiences Through The Lenses Of InnovationYellow Slice
Have an overall look at desirability, feasibility, viability, usability & conclusion of how to craft delightful user experiences through lenses of innovation.
Product Strategy - How to figure out a plan for your product?Julie Knibbe
- What is product strategy?
- How do you evaluate your current position and performance (KPIs, metrics, Kano..)
- Can you be agile and have a vision?
- How to master the art of roadmapping when you have to juggle short term gains and longer term projects?
Aviation is a very challenging industry as it acts on the complex intersection of technology, regulations, competing commercial organizations and environmental concerns. KLM, the royal Dutch airline, can proudly look back on 100 years of history in aviation. They anticipated that the next 100 years will require a new way of innovating, with more impact. KLM is convinced that design is a key ingredient in this shift. In 2019, KLM developed and kicked off a program, in collaboration with Livework, that combines design training, coaching on the job, and impact measurement. The program sets out to empower employees across departments to use a design as a means to increase collaboration, process efficiency, solution adoption and informed decision making. As KLM finds itself in the middle of unprecedented times going through a global pandemic, they have to cope with a completely changed context. We will share our honest story about how we needed to adapt our ambition of the Increasing Innovation Impact program.
Agile Approach for Innovation Management by Mohammad MuslehAgile ME
In the world current disruption and volatility, corporates are under intense pressure for new innovation, transformation and implementation, where most of them were adapting the traditional approach of an annual plan for project innovation, this include, ideas, budget, allocated team and KPI’s, which considered as waterfall approach for managing innovation project.
Indeed, many of these innovation projects struggled to be realized if it’s successful or real ones till year end, or till the project fall and collapse by itself unfortunately, where by then, huge amount of investments been lost, time wasted and most important it’s block the opportunity for the real innovation projects to be noticed and have exposure inside the corporate, especially if the yearly (long term) ones have occupied all the budget and intention.
Therefore a new mindset of managing innovation project should be adapted and implemented, new agile approach will need to take over to manage the ideas, finance, team and testing how desirable and viable each innovation project is in the market and how it’s feasible to the company.
The current smart city agenda is too tech focused. Livable and sustainable cities, where citizens are empowered by human technology, demand a human-centred, design-driven and collaborative approach. It must cut across industries and demographics and bring together diverse perspectives including citizens, government, investors, entrepreneurs, the public sector, private companies and NGO’s. And then, a process of smart prototyping and experimentation is required to actually set things in motion and get things done.
In de masterclass klantgericht innoveren speelt service design een grote rol. In een paar uur geeft Caroline een snelcursus customer journey denken, waardoor de klant op een praktische en toepasbare manier centraal wordt gezet.
Two methods for innovation are Lean Startup and Design Thinking. So how do they work together? We look at when to use what and how to make this practically work.
High performance customers through service design thinkingLivework Studio
In this presentation you will learn how design, collaboration and research can help you transform, innovate and improve your business.
Learn how to develop your product or service to respond to your consumers' behaviour and needs.
Designing a more sustainable future: Updates from the fieldLivework Studio
Designing for sustainable services and sustainable organisations. Examples of how design can play a multi-level role in adapting human activities, thus helping organizations transition quickly and effectively to a more sustainable future.
Design Thinking & Agile Innovation Workshop combining elements from Design Thinking, Customer Development, Christensen's Jobs to be Done, Osterwalder's Value Proposition Canvas, Javelin Experiment Board, Lean Startup and Paper Prototyping.
This is a short presentation on Design Thinking for a PM audience, showing the benefits of incorporating Design on projects and providing a very high-level overview of methods and tools.
Nine practical tips to consider before starting an innovation or ideation project. Based on LinkedIn discussions and our own experience in running innovation projects for our clients.
This 14 Week Bootcamp starts 29th April 2020 and helps business owners tackle the widespread disruption to small and medium businesses dues to COVID 19. It is crucial to take measures and formulate action plans to mitigate risks on impacts to business operations.
For most businesses, this involves renewing business models, customer acquisition, finding new revenue streams and always, always be innovating.
This Innovation Program, designed by The Scale Institute at Charles Sturt University, is tailored to ensure your business not only can survive, but continues to thrive!
The cost is $150 per week and involves a 3-hour commitment from those who enrol in the program.
Agile Approach for Innovation Management by Mohammad MuslehAgile ME
In the world current disruption and volatility, corporates are under intense pressure for new innovation, transformation and implementation, where most of them were adapting the traditional approach of an annual plan for project innovation, this include, ideas, budget, allocated team and KPI’s, which considered as waterfall approach for managing innovation project.
Indeed, many of these innovation projects struggled to be realized if it’s successful or real ones till year end, or till the project fall and collapse by itself unfortunately, where by then, huge amount of investments been lost, time wasted and most important it’s block the opportunity for the real innovation projects to be noticed and have exposure inside the corporate, especially if the yearly (long term) ones have occupied all the budget and intention.
Therefore a new mindset of managing innovation project should be adapted and implemented, new agile approach will need to take over to manage the ideas, finance, team and testing how desirable and viable each innovation project is in the market and how it’s feasible to the company.
The current smart city agenda is too tech focused. Livable and sustainable cities, where citizens are empowered by human technology, demand a human-centred, design-driven and collaborative approach. It must cut across industries and demographics and bring together diverse perspectives including citizens, government, investors, entrepreneurs, the public sector, private companies and NGO’s. And then, a process of smart prototyping and experimentation is required to actually set things in motion and get things done.
In de masterclass klantgericht innoveren speelt service design een grote rol. In een paar uur geeft Caroline een snelcursus customer journey denken, waardoor de klant op een praktische en toepasbare manier centraal wordt gezet.
Two methods for innovation are Lean Startup and Design Thinking. So how do they work together? We look at when to use what and how to make this practically work.
High performance customers through service design thinkingLivework Studio
In this presentation you will learn how design, collaboration and research can help you transform, innovate and improve your business.
Learn how to develop your product or service to respond to your consumers' behaviour and needs.
Designing a more sustainable future: Updates from the fieldLivework Studio
Designing for sustainable services and sustainable organisations. Examples of how design can play a multi-level role in adapting human activities, thus helping organizations transition quickly and effectively to a more sustainable future.
Design Thinking & Agile Innovation Workshop combining elements from Design Thinking, Customer Development, Christensen's Jobs to be Done, Osterwalder's Value Proposition Canvas, Javelin Experiment Board, Lean Startup and Paper Prototyping.
This is a short presentation on Design Thinking for a PM audience, showing the benefits of incorporating Design on projects and providing a very high-level overview of methods and tools.
Nine practical tips to consider before starting an innovation or ideation project. Based on LinkedIn discussions and our own experience in running innovation projects for our clients.
This 14 Week Bootcamp starts 29th April 2020 and helps business owners tackle the widespread disruption to small and medium businesses dues to COVID 19. It is crucial to take measures and formulate action plans to mitigate risks on impacts to business operations.
For most businesses, this involves renewing business models, customer acquisition, finding new revenue streams and always, always be innovating.
This Innovation Program, designed by The Scale Institute at Charles Sturt University, is tailored to ensure your business not only can survive, but continues to thrive!
The cost is $150 per week and involves a 3-hour commitment from those who enrol in the program.
9 tips to boost your innovation project (by @nickdemey @boardofinno)Board of Innovation
Nine practical tips to consider before starting an innovation or ideation project. Based on LinkedIn discussions and our own experience in running innovation projects for our clients.
This 14 Week Bootcamp starts 29th April 2020 and helps business owners tackle the widespread disruption to small and medium businesses dues to COVID 19. It is crucial to take measures and formulate action plans to mitigate risks on impacts to business operations.
For most businesses, this involves renewing business models, customer acquisition, finding new revenue streams and always, always be innovating.
This Innovation Program, designed by The Scale Institute at Charles Sturt University, is tailored to ensure your business not only can survive, but continues to thrive!
The cost is $150 per week and involves a 3-hour commitment from those who enrol in the program.
Outside In - Innovation and Insights Consultancy CredentialsMat Shore
At outside InTM we believe passionately that you can teach the core language and skills of disciplined insight and value proposition creation to commercial teams and R&D folks alike. Glowing testimonials from a roster of global clients suggest that we are able to build competency in even the most complex markets and organisations.
Unlike other training consultancies we don’t teach anything else but value proposition creation,so we are the experts. Watch our video to find out exactly what we cover.
https://www.youtube.com/watch?v=WVcBcwnO1cQ
What makes a strong Intuit innovation culture Michael Kalika
This presentation is about Intuit innovation culture that includes topics like Intuit innovation journey, customer obsession, design thinking, learning from failures and autonomy, mastery and purpose.
We are proud to announce our fifth Innovation Excellence Weekly for Slideshare. Inside you'll find ten of the best innovation-related articles from the past week on Innovation Excellence - the world's most popular innovation web site and home to nearly 5,000 innovation-related articles.
En ces temps de grands changements, comment réagir ? Il existe deux risques principaux : rester immobile en attendant que ça passe, ou bien d'engager toute l'entreprise dans de grands paris risqués.
Une bien meilleure approche est celle du "scenario planning", élaborée par Pierre Wack chez Royal Dutch Shell sur la base des travaux de Herman Kahn. Cette approche permet d'éviter ces écueils en amenant l'équipe dirigeante à considérer simultanément plusieurs grands scénarios d'évolution.
L'Institut Lean France a préparé ce support, destiné à être partagée en visio-conférence, pour vous aider à guider votre propre réflexion sur le sujet.
En ces temps de grands changements, comment réagir ? Il existe deux risques principaux : rester immobile en attendant que ça passe, ou bien d'engager toute l'entreprise dans de grands paris risqués.
Une bien meilleure approche est celle du "scenario planning", élaborée par Pierre Wack chez Royal Dutch Shell sur la base des travaux de Herman Kahn. Cette approche permet d'éviter ces écueils en amenant l'équipe dirigeante à considérer simultanément plusieurs grands scénarios d'évolution.
L'Institut Lean France a préparé ce support, destiné à être partagée en visio-conférence, pour vous aider à guider votre propre réflexion sur le sujet.
Build Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-CuthillInstitut Lean France
In Bianca's presentation, learn how Intuit, a 36 year old start up continues to reinvent itself while maintaining a customer obsessed culture across the entire organization & how they continue to humanize the experience they deliver for their customers.
Also learn how Intuit applies lean principles across every aspect of their business and the role this plays in innovation across the organization and how to implement an organization wide customer driven innovation program.
More stories of Lean in digital on www.lean-digital-summit.com
The story of our Lean IT journey Melanie Noyel, Acta MobilierInstitut Lean France
A year and a half ago, Melanie Noyel started the Lean transformation of Acta Mobilier IT team. At the Lean Digital Summit, she explained what Lean changed to the day-to-day work and how the team members have become proud of their achievements.
Discover more stories of lean transformation on www.lean-digital-summit.com
Why kanban is the secret to scale your tech team by Marc-Antoine Lacroix QontoInstitut Lean France
Marc-Antoine is CTO at Qonto, the French leading B2B neobank. His role there is to scale the tech team (currently over 60 engineers) while maintaining a high level of code quality and shipping high-value features efficiently. This is where the Lean practice comes in handy.
After years of Scrum and agile methodologies practices, Marc-Antoine bumped into the TPS that he has tried to implement in the IT world for more than 5 years – sometimes as a CTO, sometimes as a Lean coach.
At the Lean Digital Summit 2019, he shared what he discovered during this journey!
Discover more stories of Lean in Digital on www.lean-digital-summit.com
This talk by Cecil Dijoux, author of #Hyperlean, is about answering the questions managers ask themselves every day to thrive in the digital era. How to daily manage the activity so that customer experience remains at the very heart of the team concern? How to foster the right context to encourage experimentation and the development of the team agility? How to adopt the right posture to engage every one, every day in the thinking, building, checking, learning loop so that each team member can see her or his contribution to the company operational improvement and financial growth as she learns new things about her own work?
Find out more about Lean in the digital world on www.lean-digital-summit.com
Today digital transformations push IT organizations to develop new products and services faster while they must keep maintaining their legacy systems. Because of the increase of new assets, new technologies, new customers, the number of incidents grows dramatically. The impact is huge on both customers and companies. It forces CIOs to put more budget on RUN to the detriment of CHANGE to keep the situation under control. The good news is that it is possible to get out of this critical situation.
Through a concrete story, within the banking sector, Pierre Jannez, Lean IT coach with Operae Partners, explained how a team leader and his 7 teammates have put the situation back on track by removing all incidents of a critical application in 6 months ; how they multiplied per 3 their productivity using the two pillars of the Toyota Production System, Just In Time & Jidoka, to deliver corrections faster, with the best level of quality ever, and eventually how they progressively moved from a reparation work.
More stories of Lean in digital are available on www.lean-digital-summit.com
The high performance learning enterpris, by Steve Bell and Karen WhitleyInstitut Lean France
Steve Bell and Karen Whitley-Bell from Digital Lean Strategies presented 7 principes for the high performance learning enterprise at the Lean Digital Summit 2019.
Discover more Lean Digital stories on www.lean-digital-summit.com
Bas Vodde is the creator of LeSS, a lightweight (agile) framework for scaling Scrum to more than one team.
Toyota Production System and Lean Thinking have been an essential influence to LeSS. Lean Thinking is one of the ten LeSS principles. In this talk, he zoomed in a little on how and why Lean Thinking influenced LeSS and how similar thinking can help your development independent of ‘scaling framework’.
LeSS is different with other scaling frameworks in the sense that it provides a very minimalistic framework that enables empiricism on a large-scale which enables the teams and organization to inspect-adapt their implementation based on their experiences and context. LeSS is based on the idea that providing too much rules, roles, artifacts and asking the organization to tailor it down is a fundamentally flawed approach and instead scaling frameworks should be minimalistic and allowing organizations to fill them in.
More Lean presentations are available on www.lean-digital-summit.com
Have your improvements plateaued? Are Scrum Masters acting more like facilitators than active improvement drivers? Are your improvement efforts grounded in reactive problem solving and good intentions but failing to deliver true and measurable results? These questions indicate that there is a “missing link” between the improvement culture that so many Agilists want but rarely find they can execute. This presentation captures the last six years of experience working with Toyota Kata in an Agile setting, helping teams, departments, business units and organizations learn how to set ambitious and measurable improvement goals and work iteratively toward them.
Discover more Lean Digital stories on www.lean-digital-summit.com
For Alistair Cockburn, Agile has become overly decorated. Let’s scrape away those decorations for a minute, and get back to the center. The Heart of Agile is a fresh look at Agile that strips away a lot of the noise that has built up over recent years. It contains just four imperatives: Collaborate, Deliver, Reflect, Improve. With these four words, we can both improve the effectiveness of any organization and also find new and interesting topics that are not in the common agile literature.
More presentations from the Lean Digital Summit 2019 are available on www.lean-digital-summit.com
Lean and agile software because or despite rising complexity by Yves CaseauInstitut Lean France
At the Lean Digital Summit 2019, Yves Caseau, Group CIO of Michelin talked about software factories and how to leverage lean and agile practices to cope with uncertainty and complexity. It turns out that rising complexity is also making the mindset change to « agile laissez-faire » more difficult. He explained how Lean roots help to anchor the continuous learning and software craftsmanship ambition into corporate governance for large organizations.
More Lean digital stories on www.lean-digital-summit.com
A transformation journey for a complex development organizationInstitut Lean France
A presentation by Burak Ilter, Head of Lean Engineering, Konica Minolta at the Lean Digital Summit 2019.
Workplace Hub (WPH) project is a very complex project both technically and organization-wise. Burak explained how they are transforming this complex software development project into a truly agile one, the talk focused on metrics, processes (based on SAFe), job roles and responsibilities and about how they are changing the mindsets and behaviors using these as input and what are the results so far.
More Lean Digital stories on www.lean-digital-summit.com
Can Lean help improve the Architecture Maturity of an entire Organization?Institut Lean France
Architecture is more often recognized as an art than as a science. At the Lean Digital Summit, Pierre Marchand and Christian Phan-Trong from Swiss Life will discuss how taking a fresh look at Architectural activities through a process and a “Lean” lens can yield unexpected benefits for the Architects as individuals and as a team. They also explained how this approach can greatly improve the architectural quality of the deliverables and the architectural maturity of an Organization.
More Lean Digital stories on www.lean-digital-summit.com
Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...Institut Lean France
Le Lean et La Poste dans la transition du monde industriel vers le monde des services. Au travers l’histoire de l’atelier de réparation et entretien des vélos à assistance électrique de la plateforme courrier colis de Roubaix, Nathalie Lagrenée, Marine Kiss Codron et Laurent Sarens ont expliqué comment l'on fait du Lean à La Poste dans un contexte d’évolution du métier. Dans cette présentation au Lean Tour Lille 2019, ils ont expliqué comment une entreprise de services publics en pleine transformation se donne les moyens de faire grandir ses collaborateurs, de conserver et maîtriser les savoir-faire tout en supprimant les coûts cachés, et comment l’innovation, le progrès et l’autonomie des équipes révèlent une performance durable.
Découvrez d'autres récits de transformation Lean sur www.institut-lean-france.fr
Se transformer soi-même pour transformer sa boite, Priscilla SaunierInstitut Lean France
Priscilla Saunier raconte la reprise du groupe Maisonneuve de construction de maisons individuelles et ce qu'elle a appris de cette aventure. Son intervention au Lean Tour Lille 2019 porte sur la confiance dans les équipes et en faveur des clients, l’autonomie et la latitude décisionnelle de chacun, la bienveillance et l’écoute. Son souhait de permettre à chacun de se réaliser, favoriser les initiatives, donner le droit à l’erreur, le tout vers une vision client phare et au centre de la stratégie du groupe. Découvrez d'autres retours d'expérience de mis en oeuvre du Lean sur cette même chaine et sur www.institut-lean-france.fr
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, Intuit
1. Bianca Bowron-Cuthill – Head of Customer Success, Intuit Australia
Build Lasting Customer
Obsession to Disrupt
Yourself
2. 2
We will cover how:
1. Intuit, a global financial platform with a history of re-invention
continues to reinvent itself while maintaining a customer obsessed
culture across the entire organization & how they continue to
humanize the experience they deliver for their customers
2. Intuit applies lean principles across every aspect of their business
and the role this has plays in innovation across the organization
3. To implement an organization wide customer driven innovation
program
In this Session
9. 9
…An
important,
unsolved
customer
problem
…that we,
and those
we enable,
can solve
well…
…and build
durable
competitive
advantage
SUCCESS
IS
HERE
Best Practices for Awesome Customer Experiences
CUSTOMER
BENEFITS
The improvement in the customer’s life
in what matters most to customers when
choosing this product
DEEP CUSTOMER
EMPATHY
Observe Customers
Savor Surprises and
Understand Why
RAPID EXPERIMENTS
WITH CUSTOMERS
Define Leap of Faith Assumptions
Be Fast and Frugal / Learn and Decide
GO BROAD GO NARROW
Get Many Ideas Get Uncomfortably
Narrow
IDEAL STATE
What does “truly awesome” look
like for this customer benefit
10. Follow me homes
Spending time with your customers is a
critical component in Intuit’s innovation
practices.
18. Delight Studio
The Delight Studio only needs a wall, a
door or large foam boards - but if you have
a dedicated room even better. It could also
be around your working area or the
walking area of the company. It’s a mobile
and flexible space which welcomes your
teams and allows them to create and
design together. It not only reflects the
reality, but also can change alongside
strategies and projects developments.
Photo: Delight Studio space at the Brazilian office
19. 19
5 core principles
1. Develop shared customer empathy
2. The present and future are able to be
observed at the same time
3. Construct an “exploration-oriented”
and “experimental-oriented” way of
thinking
4. Tell our customers stories
5. Foster an intensely creative
environment focused on learning fast
Principles of a Delight Studio
Delight Studios act as evolving mosaics that document project exploration and knowledge creation.