This document discusses using value stream management to see, measure, and automate software delivery processes. It begins by explaining that traditional value stream maps can physically show material and information flows, but software delivery value streams are less tangible. The presentation then demonstrates how to map different flows in a software value stream, including request, development, and operations flows. It also discusses the importance of measuring key metrics in each flow in order to identify improvement opportunities. Finally, it explains how applying lean principles like reducing waste and creating flow can help optimize the software delivery value stream to improve outcomes like quality, speed, and productivity.

1. Images goes here
Lance Knight
COO ConnectALL
Learn to See, Measure and Automate
with Value Stream Management

2. The business
The chaos
Your
operations team
Your Development
Team
Your Security Team
Tool Vendors
Business outcomes
Agile
Transformation
Digital
transformation
Devops
DevSecOps
Valley Stream
Management
Observability
Cloud Delivery

3. The conversation
Multiple tools,
no integrationDuplicate data
entry required,
manual work
Lack of
communication
between dev and
test teams
Lack of visibility
and traceability
Time-to-market
and time-to-value
Mapping value
across the value
stream
Getting visibility into
every aspect of the
value stream
Seeing the flow of
work across the
value stream
Saving costs and
creating value for
customers

4. Value Stream Optimization
Is the process of analyzing your software
delivery value stream and looking for areas
to improve with the goal of achieving certain
outcomes.

5. See Measure Automate
Observe Baseline Improve

6. See the Value Stream
See Work in the Value Stream
See the Flow

7. Can you See the Value Stream?

8. You can physically see the flow
Material In Manufacturing / Assembling / Processing / Packing Product Out

9. Traditional Value Stream Map for a Simple Manufacturer
Supplier
Production Control
Customer
Receiving Shipping
Weekly schedule
Dailyschedule
Dailyschedule
Daily schedule
MaterialFlow
Market Forces
Milling
!
C/T = 2min
C/O = 60min
Uptime = 74%
2 min
1
10 days
!
5 days
Forge
!
C/T = 2min
C/O = 60min
Uptime = 74%
5 min
2
12 days
Grind
!
C/T = 2min
C/O = 60min
Uptime = 74%
7 min
3
8 days
Inspection
C/T = 2min
C/O = 60min
Uptime = 74%
2 min
3
30 days
Total lead Time = 65 days
Value Added Time = 16 min
!
InformationFlow
MaterialFlowInformationFlow
M1
M1

10. What is “Measure and Automate”?
Where is the Value Stream?
?
Peter Drucker — “you can't manage what you can't measure. If you can’t measure it, you can’t improve it.”

11. Customer
Planning Design Development Testing
Feature Request Deploy to Production
Deploy
Business Software Delivery
Value Stream Map
This map is missing something! You need to map all the
flow to see what it is that is missing!
Sample Value Stream Map for Software Delivery

12. Material and information flows in parallel
You Need to See the
Flow of work
● Request Flow
● Development Flow
● Operations Flow
● Making work Visible

13. Code Build Test Release
!
Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
Value Stream

14. Code Build Test Release
!
Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
Value Stream

15. Code Build Test Release
!
Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
U1
Value Stream

16. Code Build Test Release
!
Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
U2
U1
U3
Value Stream

17. Code Build Test Release
!
Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
U2 U1U3
Value Stream

18. Code Build Test Release
!
Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
U2 U1U3
C1C2
Value Stream

19. Code Build Test Release
!
Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
U2 U1U3
C1C2C3
Value Stream

20. Code Build Test Release
!
Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
U2 U1U3
C1C2
C3
Value Stream

21. Code Build Test Release
!
Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
U2 U1U3
C1C3
C2
Value Stream

22. Code Build Test Release Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
U2 U1U3
C1C3
C2
D1
Value Stream

23. Code Build Test Release Deploy Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
U2 U1U3
C1C3
C2
D1
Value Stream

24. Code Build Test Release Deploy
Operate
Operations Flow
Development Flow
Backlog Planned In Progress Done
Request Flow
Intake Approval Design Development Done
MaterialFlowInformationFlow
Business
Feature
Request
Customer
E1
U2 U1U3
C1C3 C2
D1
Value Stream

25. We have to learn to see the feedback
loops as well
Best Practice
Advisor
Customer
Fix scheduled
Idea
Analysis
Issues tracker
Functional
Leader
Customer
Frontline

26. System Map for a VSM Assessment

27. Now We Can
See the Flow
of Work

28. Measure
Measure the Value Stream
Measure Work in the Value Stream
Measure The Flow

29. What Do We Measure?
Companies I’ve worked with are all over
the place while answering this question!
They often say:
Give them ALL,
Because we just don’t know what we don’t know
Just one or two please,
Because they just don’t add value
Metrics — who needs them?
Because we don't want to uncover issues

30. You only need the metrics that matter
Keep your metrics lean

31. Metrics Approach
1. Define your goal
2. Determine the metrics
3. Understand the intent of each metric
4. Plan the collection
5. Use metrics to plan improvements

32. What is GQM?

33. Goal-Question-Metric
CEO CTO
Project
Manager
Program
Manager
Goal 1
Question 1 Question 2 Question 3 Question 4 Question 5
Goal 2 Goal 3
Metrics 1 Metrics 2 Metrics 3 Metrics 4 Metrics 5 Metrics 6 Metrics 7

34. Define metrics for each value
stream flow in your system
Request flow
Development flow
Operation flow

35. Hot Metrics of the day are the lean
or flow metrics

36. I can now determine
the measurements!

37. Request Flow
Intake Approval Design Development Done
Business
Feature
Request
Request Flow
C/T = 2min
C/O = 60min
Uptime = 74%
C/T = 2min
C/O = 60min
Uptime = 74%
C/T = 2min
C/O = 60min
Uptime = 74%
C/T = 2min
C/O = 60min
Uptime = 74%
2 min
10 days5 days
5 min
12 days
7 min
8 days
2 min
30 days
Total lead Time = 65 days
Value Added Time = 16 min

38. Backlog Planned
In Progress
Done
Development Flow
2 min
10 days5 days
5 min
12 days
7 min
8 days
2 min
30 days
Total lead Time = 65 days
Value Added Time = 16 min
C/T = 2min
C/O = 60min
C/T = 2min
C/O = 60min
C/T = 2min
C/O = 60min
C/T = 2min
C/O = 60min

39. Code Test Deploy Operate
Operations Flow
Build Release
Operational Flow
C/T = 2min
C/O = 60min
Uptime = 74%
2 min
10 days5 days
C/T = 2min
C/O = 60min
Uptime = 74%
5 min
12 days
C/T = 2min
C/O = 60min
Uptime = 74%
7 min
8 days
C/T = 2min
C/O = 60min
Uptime = 74%
2 min
30 days
Total lead Time = 65 days
Value Added Time = 16 min

40. Now that I can
See and I know
what to Measure,
next is Improve
and Automate

41. Lean Principles
Identify Value
Map the Value Stream
Create Flow
Establish Pull
Seek Perfection
5 Principles
Customer Satisfaction
Employee Satisfaction
Stability
Jidoka
Just in
time Continuous
Improvement
JIT (GO)
● 5S
● Setup
● Kanban
● Cells
● Flow
Jidoka (Stop)
● Andon
● Visuals
● Poka Yoke
● Operator
● Inspections
Reduced Variation
● Level Production
Standard Work
● Kaizen

42. 8 Area of Waste Reduction
Motion
Overproduction
Talent
Transportation
Inventory
Defects
Waiting
Overprocessing

43. OK so Lance what
does all this have
to do with
DevOps

44. ● Gives you full observability, not just to code in
production, but to your full software delivery value
stream
● Allows you to ask questions in a way that helps
you optimize the best result for the organization
● Helps you to ask the right questions
VSM & DevOps

45. So I am looking for waste…
Things I found...
especially around improving quality and
security
...and one of the things I observed is a
large defect escape ratio.
and I also noticed that a lot of those are
around security issues.
OR can we reduce security Issues by
allowing engineers to implement scans
before their code goes to build?
Can I use monitoring tools to create
feedback loops to my dev team?

46. When you optimize the value stream...
● You improve quality (fewer defects)
● You reduce costs (cheaper to fix a defect early than later)
● You increase velocity/speed (shorter cycles and faster time to market)
● You improve productivity
● You improve predictability by improving build velocity, by making better business
decisions with lean metrics and insights
● You drive faster releases and time-to-market
● You create more value for customers by driving down time-to-market and
increasing NPS

47. Lance Knight
lknight@connectall.com
Thank you